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This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
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TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
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This paper discusses the technical underpinnings of Resin 4.0's sophisticated clustering capabilities that provide reliable and fast distributed sessions, distributed object caching, and cloud-wide application deployment all while adding and removing application server instances at will during runtime.
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In the current economy, leasing can be a particularly attractive option for companies looking to deploy state-of-the-art technology while also conserving capital resources. Read this white paper and find out if leasing is right for your organization.
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This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations.
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Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
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As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE.
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This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.
WHITE PAPER:
With Vista clients and Server 2008 systems, we have a number of new Group Policy settings that allow us to exert some level of control over which devices users can install and use.
WHITE PAPER:
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
