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In order to design efficient customer conversations, it’s crucial to consider the user experiences and not just the artificial intelligence that’s behind the processes.
However, to do this, companies need to know the dos and don’ts for successful virtual agents, as well as the basics for creating proper customer conversations.
This guide can provide you with the best practices for handling these tasks, as well as the most effective ways to integrate features such as:
- User authentication
- IVR menu structure
- Error handling
- And more
Access the guide to learn how you can transform your organization for success.