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| Nov 8, 2009 |
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IT Services >
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DEFINITION: A voice portal (sometimes called a vortal) is a Web portal that can be accessed entirely by voice. Ideally, any type of information, service, or transaction found on the Internet could be accessed through a voice portal. A mobile user with a cellular telephone might dial in to a voice portal Web site and request information using voice or Touchtone keys and receive the requested information from a
Definition continues below.
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Voice Portals Reports
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1 Match
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Voice Architectures and Deployment Models
sponsored by Global Knowledge
WHITE PAPER:
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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VOICE PORTALS DEFINITION (continued):
special voice-producing program at the Web site. Voice portal interaction may involve audible speech, speech recognition or a telephone keypad interface. Depending on the user's needs, voice portals automate call routing to access information from a variety of sources (flat file, multidimensional databases and web page content, for example) or to live agents.There are two major categories: A consumer voice portal provides general access to information; an enterprise voice portal provides customized access to customer support.Consumer voice portals appeared in the late 1990s. Tellme Networks and
Voice Portals definition sponsored by SearchMobileComputing.com, powered by WhatIs.com an online computer dictionary
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