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Voice Portals

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DEFINITION: A voice portal (sometimes called a vortal) is a Web portal that can be accessed entirely by voice. Ideally, any type of information, service, or transaction found on the Internet could be accessed through a voice portal. A mobile user with a cellular telephone might dial in to a voice portal Web site and request information using voice or Touchtone keys and receive the requested information from a  … 
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VOICE PORTALS DEFINITION (continued): …  special voice-producing program at the Web site. Voice portal interaction may involve audible speech, speech recognition or a telephone keypad interface. Depending on the user's needs, voice portals automate call routing to access information from a variety of sources (flat file, multidimensional databases and web page content, for example) or to live agents.There are two major categories: A consumer voice portal provides general access to information; an enterprise voice portal provides customized access to customer support.Consumer voice portals appeared in the late 1990s. Tellme Networks and … 
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