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Ovum: Business tips for using SMS and web chat
sponsored by ComputerWeekly.com
WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Posted: 21 Oct 2011 | Published: 21 Feb 2011

ComputerWeekly.com

Avaya Aura Communication Manager Survivability Simplified
sponsored by Global Knowledge
WHITE PAPER: The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability explanation, implementation, verification, "good to know facts," and troubleshooting commands.
Posted: 25 Jul 2013 | Published: 25 Jun 2013

Global Knowledge

The Role of Session Manager in Applying Features to Calls via Sequenced Applications, Part 1
sponsored by Global Knowledge
WHITE PAPER: Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Global Knowledge

Role-Based Access Control in Avaya Aura
sponsored by Global Knowledge
WHITE PAPER: Take an in-depth look at how to improve role-based access control and review the process for creating and assigning new user-roles on this advanced communications systems management tool. Learn more about how it can help enhance collaboration in your enterprise today.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

Global Knowledge

Gartner: How to build an online community
sponsored by ComputerWeekly.com
ANALYST BRIEF: Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs.
Posted: 14 Feb 2014 | Published: 14 Feb 2014

ComputerWeekly.com

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 08 Sep 2011 | Premiered: Sep 7, 2011

Cisco Systems, Inc.

The Future of Unified Communication: What’s in Store?
sponsored by Sprint
EGUIDE: This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.
Posted: 24 May 2012 | Published: 24 May 2012

Sprint

What’s New in IP Office 9.0
sponsored by Avaya
WHITE PAPER: This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

SIP Management: Top benefits and potential challenges
sponsored by Metaswitch Networks
EGUIDE: This expert E-Guide discusses the benefits of SIP trunking and highlights best practices to address the potential challenges.
Posted: 27 Sep 2011 | Published: 27 Sep 2011

Metaswitch Networks

Presentation Transcript: Best Practices for Unified Communications Migrations and Management
sponsored by Dell Software
PRESENTATION TRANSCRIPT: In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment.
Posted: 14 Mar 2012 | Published: 14 Mar 2012

Dell Software
 
 
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