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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: In a general context, churn is a synonym for agitation or turnover. The term derives from a dairy procedure that results in butter (one agitates cream in a wooden container; churn is the word for both the container and the process), but is often used to refer to something that is turning over, either literally or figuratively. In a business context, it generally refers to customer or employee turnover,  … 
Definition continues below.
Churn Multimedia (View All Report Types)
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WEBCAST: View this brief webcast to learn more about an l enterprise service solution that integrates social media channels with customer service strategies in order to build stronger relationships with clients.
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VIDEO: In this brief video, learn how to achieve more business agility within a single, unified system.
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VIDEO: This video shows how companies can implement a service cloud which allows engagement with customers in real time, on a one-to-one basis, through a multitude channels. See how you can use cloud services to increase your data storage capacity and improve your enterprise's customer service.
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Oracle Corporation

Taking control of the customer experience in retail banking
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The Business Value of CX: Attracting New Customers
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PODCAST: In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
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CHURN DEFINITION (continued): …  and especially attrition. The rate of attrition, known as the churn rate, is an important business metric.Churn is frequently spoken of in a communications context, where it refers to the tendency of Internet and cell-phone subscribers to switch providers. The most common reasons for churn are dissatisfaction with an existing provider, the lure of a lower price for equivalent service from a different provider, and the lure of better service for the same price from a different provider. Churn can also result from achange in the subscriber's geographic location, the desire for increasedconnection … 
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