Churn White Papers ( Churning, Customer Churning, Carrier Switches (Churn) ) Software Downloads, Definition and Webcasts

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

May 27, 2012

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Reports
1 - 25 of 206 Matches Previous Page \| Next Page

12 Advantages of Agile Software Development sponsored by Global Knowledge WHITE PAPER: This paper examines 12 ways in which the Agile methods are valuable. Posted: 10 Jan 2011 \| Published: 10 Jan 2011 TOPICS: Customer Interaction Services \| Customer Satisfaction \| Project Management \| Project Management Software \| Software Development Life-Cycles \| Software Development Methodologies \| Software Project Management \| Software Quality Assurance

12 Criteria to Help Make Your Next ERP Replacement Your Last sponsored by Epicor Software Corporation WHITE PAPER: Learn twelve criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives. Posted: 21 Feb 2008 \| Published: 21 Feb 2008 TOPICS: Customer Service \| ERP \| ERP Software \| Just-In-Time \| Manufacturing Execution Systems \| Manufacturing Software \| ROI \| Software Implementation \| Software Selection \| Strategic Planning \| Value Chain Management \| Vendor Selection

2-Layer BPM: Oracle’s Unique Strategy Towards Exceptional Agility and Business Process Efficiencies sponsored by Oracle Corporation WHITE PAPER: A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment. Posted: 21 Dec 2009 \| Published: 21 Dec 2009 TOPICS: Business Management \| Business Models \| Business Process Management \| Business Process Modeling \| Business Processes \| Oracle (Product) \| Productivity \| SOA

3 Ways Location Intelligence Can Help You Better Understand CRM Data sponsored by Galigeo WHITE PAPER: Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data. Posted: 23 Mar 2012 \| Published: 23 Mar 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Management \| Customer Retention \| Customer Service \| Data Analytics \| Data Collection \| GIS Software

5 Steps to Serving Customers in a Mobile World sponsored by Voxeo WHITE PAPER: This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits. Posted: 22 Mar 2012 \| Published: 22 Mar 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Mobile CRM \| Web 2.0

5 Ways ERP Can Help You Implement Lean sponsored by Epicor Software Corporation WHITE PAPER: Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge. Posted: 25 Apr 2007 \| Published: 25 Apr 2007 TOPICS: Business Intelligence \| CRM \| Customer Service \| Distribution Centers \| ERP \| ERP Software \| Just-In-Time \| Manufacturing Industry \| Manufacturing Software \| Supplier Relationship Management \| Supply Chains \| Warehouse Management

9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider sponsored by Voxeo WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider. Posted: 13 Mar 2012 \| Published: 13 Mar 2012 TOPICS: Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR \| Voice Communications Software

A clearer horizon. Do CIOs have more clarity about cloud computing? sponsored by ComputerWeekly.com IT BRIEFING: This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits. Posted: 01 Dec 2011 \| Published: 01 Dec 2011 TOPICS: Budgeting \| Business Development \| Business of Information Technology \| Business Processes \| CIOs \| Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Strategy \| ROI

A High-Level Look at BPM from Pegasystems, TIBCO & IBM sponsored by IBM WHITE PAPER: Lustratus Research, a leading analyst, compares business process management (BPM) from Pegasystems, TIBCO & IBM to uncover the best approach to process improvement in terms of total cost of ownership, risk of investment, time to value, and overall value. Posted: 03 Nov 2011 \| Published: 03 Nov 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes

A realist's guide to building bottom line revenue and customer loyalty with social CRM sponsored by SugarCRM Inc. EBOOK: Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. Posted: 19 Oct 2011 \| Published: 19 Oct 2011 TOPICS: CRM \| Customer Interaction Services \| Customer Service \| Social Networking \| Web 2.0 \| Web Content Management

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

Accelerate Performance in Human Resources sponsored by SAP America, Inc. WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations. Posted: 02 Feb 2012 \| Published: 02 Feb 2012 TOPICS: Business Performance Management \| Business Processes \| Human Resources Management \| Human Resources Software \| Metrics

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Agile Decision Services: How IBM ILOG’s Business Rule Management System Helps Organizations Deliver Fast Time to Value for Business and IT sponsored by IBM WHITE PAPER: This paper explores the challenges of trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM® WebSphere® ILOG BRMS can facilitate the alignment of IT with business and support the implementation of an ADS to provide business value within months of project adoption. Posted: 12 Dec 2010 \| Published: 12 Dec 2010 TOPICS: Application Development \| Application Server Hardware \| Application Server Software \| Applications Management \| Applications Management Software \| Business Management \| Business Process Management \| Business Process Management Software \| Business Processes \| WebSphere

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits sponsored by ComputerWeekly.com WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Business Communications \| Business Processes \| Business Systems

Armstrong International Reduces Inventory, Increases Efficiency by Achieving Global ERP with IFS Applications sponsored by IFS CASE STUDY: Read this white paper to learn the benefits that a multinational manufacturer achieved after they replaced four different enterprise resource planning (ERP) applications with one single system. Posted: 12 Mar 2012 \| Published: 12 Mar 2012 TOPICS: Application Integration \| CRM \| Customer Satisfaction \| ERP \| ERP Software \| Software Selection \| Systems Integration

Automate Document Processing with SAP sponsored by Esker Inc. WHITE PAPER: This paper identifies some of the challenges involved with automating document processing and how to overcome them. Also learn the benefits available to you after you successfully quit paper and manual processing. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Document Management \| SAP (Product)

Automating Fax and Email Orders into ERP sponsored by Esker Inc. WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system. Posted: 18 May 2012 \| Published: 18 May 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Email Management Services \| ERP \| ERP Software \| Fax Services \| Order Management Systems \| Sales Order Management \| Sales Orders \| SAP (Product)

Automating Sales Order Management with SaaS sponsored by Esker Inc. WHITE PAPER: Automated order management software can be expensive and complex to implement. Read this white paper to learn how leveraging SaaS for order processing automation can save you time and money. Posted: 18 May 2012 \| Published: 18 May 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Order Management Systems \| SaaS ERP \| Software as a Service

BancVue is Winning the War Against the Big Banks with Sugar Professional sponsored by SugarCRM Inc. CASE STUDY: Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. Posted: 08 Nov 2010 \| Published: 08 Nov 2010 TOPICS: Contract Management \| Contract Management Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service

Best Practices for Transforming to a Multi-Channel Contact Center sponsored by inContact WHITE PAPER: Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Messaging Software \| Social Networking \| Web 2.0

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices sponsored by Oracle Corporation WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Posted: 26 Jan 2009 \| Published: 26 Jan 2009 TOPICS: Best Practices \| Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Metrics

Budgeting: Beyond Spreadsheets sponsored by IBM WHITE PAPER: With new technologies—such as planning and analysis solutions powered by IBM Cognos® software—companies are automating the process, getting faster reports and data that fuel “what is” and “what if” scenarios. Read this paper to learn more. Posted: 15 Oct 2010 \| Published: 15 Oct 2010 TOPICS: Budgeting \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Forecast/Demand Management Software \| Forecasting, planning and budgeting software \| Software Selection

Building and Operating a Network Operating Center (NOC) and Help Desk sponsored by ConnectWise WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services. Posted: 25 Apr 2012 \| Published: 25 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Network Operations Centers

Building the Contact Center of the Future sponsored by inContact WHITE PAPER: This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices

1 - 25 of 206 Matches Previous Page 1 2 3 4 Next Page

CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

Browse by Report Type:
Churn White Papers | Churn Multimedia | Churn IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2012, TechTarget \| Read our Privacy Statement