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| Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction > |
Churn
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ALSO CALLED: Churning, Customer Churning, and Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn
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Definition continues below.
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Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0
| sponsored by IBM
SOFTWARE DEMO:
This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Client LifeCycle Demo
| sponsored by Centennial Software
SOFTWARE DEMO:
Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Posted: 22 Jul 2008 | Published: 01 Jul 2008
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Unified Communications Interactive Overview
| sponsored by Cisco Systems, Inc.
SOFTWARE DEMO:
Watch this video and see how network technology can work with your existing tools to streamline processes, control costs, and boost customer satisfaction.
Posted: 22 Feb 2008 | Published: 22 Feb 2008
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Resource Center: Tips for Driving the Sales Pipeline
| sponsored by Cisco Systems, Inc.
SOFTWARE DEMO:
Discover the strategies and solutions that can help your business expand its market reach and increase customer satisfaction.
Posted: 22 Feb 2008 | Published: 22 Feb 2008
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CHURN DEFINITION (continued): … rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, …
Churn definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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