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| Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction > |
Churn
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ALSO CALLED: Churning, Customer Churning, and Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn
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| Your request for Churn multimedia returned limited or no results. The request has been expanded to include Customer Satisfaction multimedia.
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| 11 Matches |
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SharePoint in 2008: The Next Steps
| sponsored by SearchWinIT
VIDEO:
Microsoft SharePoint is rapidly becoming an important part of the enterprise. This videocast will cover the growth of SharePoint, the challenges of maturing deployments, and the market for tools that support enterprise needs.
Posted: 17 Nov 2008 | Premiered: 17 Nov 2008
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Windows Essential Server Solutions for Channel Partners
| sponsored by Microsoft
WEBCAST:
Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
Posted: 10 Nov 2008 | Premiered: Available On Demand
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Evaluating NAS Performance
| sponsored by Exanet
WEBCAST:
This Webcast explores how scale-out clustered NAS systems deliver SAN levels of performance with the ease of management and the lower cost of NAS.
Posted: 27 Oct 2008 | Premiered: Available On Demand
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Transform Your Online Presence: The Five "C's" of Web Content Management with Forrester Research
| sponsored by Interwoven, Inc.
WEBCAST:
In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: 20 Oct 2008 | Premiered: Available On Demand
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5 Ways to Improve Customer Service in A Down Economy
| sponsored by OpenSpan
PODCAST:
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: 19 Sep 2008 | Premiered: 18 Sep 2008
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The Benefits Of Virtualizing Citrix XenApp with Citrix XenServer
| sponsored by Citrix
PODCAST:
Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: 20 Aug 2008 | Premiered: 20 Aug 2008
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Increase First Contact Resolution: The Key to Superior Support
| sponsored by Citrix Online - GotoAssist
WEBCAST:
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
| sponsored by Citrix Online - GotoAssist
WEBCAST:
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Just MASH Marketing: The Customer Reference Mashup
| sponsored by SERENA Software, Inc.
WEBCAST:
Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: 01 Jul 2008 | Premiered: Available On Demand
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Using Real-Time Information to Improve Contact Center Performance
| sponsored by Genesys
PODCAST:
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
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Numara® FootPrints 8: Service Management that Serves the Business
| sponsored by Numara Software
WEBCAST:
The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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CHURN DEFINITION (continued): … rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, …
Churn definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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