Churn Multimedia

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Jun 19, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Multimedia (View All Report Types)
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7 Keys to MSP Success sponsored by N-able Technologies VIDEO: There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out! Posted: 18 Dec 2012 \| Premiered: 14 Jun 2012 TOPICS: Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Cloud Storage Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Host Management \| Hosting Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Outsourcing \| Server Management

A Conversation with The Johns Hopkins Hospital on Lowering the Cost of Healthcare from Inside Out sponsored by IBM WEBCAST: This webcast demonstrates how enterprise asset management helped Johns Hopkins Hospital improve clinical outcomes while lowering the cost of care and ensuring compliance. Learn how JHH can now more easily manage the increasingly sophisticated assortment of devices, tools and technologies that make high-quality health care possible. Posted: 24 Apr 2013 \| Premiered: Apr 24, 2013 TOPICS: Asset Management Services \| Business Process Automation \| Business Process Management \| Business Processes \| Enterprise Asset Management Software \| Health Care Applications Software \| Health Care Compliance \| Health Care Industry \| Health Care Software \| Medical Practice Management \| Medical Records Management \| Medical Software

A New Era begins: Introducing Smart Process Applications sponsored by OpenText WEBCAST: As firms today are struggling to manage untamed business processes, the future of BPM is changing. In this webinar learn more about smart process apps and how they facilitate more effective collaboration by automating both structured and unstructured work activities. Analyze the trend and learn of upcoming innovations. Posted: 22 Apr 2013 \| Premiered: Apr 22, 2013 TOPICS: Business Process Management \| Business Processes \| Collaboration \| Collaborative Applications Software \| Smart Appliances

Application Performance Management for SAP Explained in 2 Minutes sponsored by Compuware VIDEO: This brief video explains how the right application performance management platform provides visibility into SAP performance from the perspective of the end-user, allowing you to more easily identify and remediate problems in your SAP environment. Posted: 06 May 2013 \| Premiered: 02 Jul 2012 TOPICS: Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Business Performance Management \| Business Performance Management Software \| Business Process Management \| Business Processes \| SAP (Product)

Are Your Business Processes Letting You Down? sponsored by Kofax, Inc. VIDEO: Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease. Posted: 21 Feb 2013 \| Premiered: 14 May 2012 TOPICS: Business Process Management \| Business Process Management Software \| CRM \| Customer Retention \| Customer Satisfaction

Bank Anytime, Anywhere with SAP Mobile Solutions sponsored by SAP America, Inc. VIDEO: This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors. Posted: 22 Mar 2013 \| Premiered: 22 Mar 2013 TOPICS: Banking Industry \| Banking Services \| CRM \| Customer Satisfaction \| Customer Service \| Mobile CRM

Build Loyalty with an Exceptional Customer Experience sponsored by Oracle Corporation UK Ltd VIDEO: Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty. Posted: 10 Dec 2012 \| Premiered: 10 Dec 2012 TOPICS: CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product)

Business Information University: A CIO's Guide to Launching a Big Data Analytics Strategy sponsored by SearchCIO.com VIRTUAL ENVIRONMENT: This classroom addresses the challenges enterprises face as they attempt to centralize the BI strategy and the tools and methodologies that are addressing these challenges. Posted: 25 Apr 2013 \| Premiered: 16 Mar 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business IT Alignment \| Business of Information Technology \| Business Processes \| CIOs \| Data Analytics \| Data Management \| Data Management Software

Can the CIO dilemma be solved? sponsored by IBM PODCAST: Many companies are benefiting from a smarter approach to infrastructure and architecture.Access this podcast aimed at IT decision makers who are using technology to transform their organizations and improve business performance. Find out how you can turn your company into a smarter organization and make your IT become more strategic. Posted: 18 Mar 2013 \| Premiered: Mar 18, 2013 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Content Analytics \| Content Management \| Data Analytics \| Data Governance \| Data Integration \| Data Management

Can the CIO Dilemma Be Solved? sponsored by IBM PODCAST: Many companies are benefiting from a smarter approach to infrastructure and architecture.Access this podcast aimed at IT decision makers who are using technology to transform their organizations and improve business performance. Find out how you can turn your company into a smarter organization and make your IT become more strategic. Posted: 18 Jun 2013 \| Premiered: Jun 18, 2013 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Content Analytics \| Content Management \| Data Analytics \| Data Governance \| Data Integration

Chico's FAS Delivers with Oracle ATG Commerce sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement. Posted: 17 Dec 2012 \| Premiered: Dec 17, 2012 TOPICS: Brand Loyalty \| Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Data Analytics

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

Accelerators for WebSphere Portal Deliver SOA Business Value sponsored by IBM Software Group SOFTWARE DEMO: This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation. Posted: 13 Mar 2008 \| Premiered: 01 Jan 2007 TOPICS: Collaboration \| Customer Service \| Dashboards \| Self-Service \| Servers

Analytics: The Art and Science of Better Webcast sponsored by SAS Institute Inc. WEBCAST: This webcast takes a look at how organizations can consider analytics from two perspectives – the science of analytics and the art of how people apply this science in new and creative ways to make the world better. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Management \| Business Processes \| Data Management \| Data Quality \| Decision Support Databases \| Decision Support Systems \| Predictive Analytics \| Query Tools \| Reporting Software

Applying Business Analytics Webinar Series - Got Bad Data? sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how to improve key data areas through data quality profiling and provide decision makers with trustworthy information. You’ll learn how to apply analytics to your reliable, high-quality data and come away with insights that optimize your organization’s decision-making capabilities. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Management \| Data Mining \| Data Profiling \| Data Quality \| Predictive Analytics \| Query Tools \| Reporting Software

Applying Business Analytics Webinar Series - Got Bad Data? Part 2 sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how data quality can improve business performance. You’ll learn how to improve key data areas by performing data quality profiling and data collection through closed-loop monitoring, and how to address data quality as a process to derive value and drive continuous improvement. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Processes \| Data Collection \| Data Management \| Data Mining \| Data Profiling \| Data Quality

Applying Business Analytics Webinar Series - Got Bad Data? Part 3 sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how data quality influences the effectiveness of predictive analytics and forecasting. You’ll learn how to go beyond name and address matching to realize the potential of numerical data quality, how to overcome insufficient yet relevant data from your predictive and forecasting models, and more. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Acquisition Hardware \| Data Management \| Data Modeling \| Data Quality \| Predictive Analytics

Applying Business Analytics Webinar Series - Integrate Your Office sponsored by SAS Institute Inc. WEBCAST: This Webinar explains how by combining the power of SAS® Business Analytics with Microsoft Office you will be able to easily access data from any operational system without IT intervention, automate spreadsheets and PowerPoint decks, and save time and money by reducing redundancy and improving productivity. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Management \| Data Mining \| Data Quality \| Microsoft Office \| Predictive Analytics

Author and deploy rules using WebSphere ILOG JRules Business Rules Management System sponsored by IBM PRODUCT DEMO: Learn how the WebSphere ILOG JRules BRMS can automate decision making for data validation, eligibility and pricing in a real-world scenario. This demo shows how JRules BRMS allows organizations to gain a competitive advantage by adapting business systems to evolve with changing business policies and decisions. Posted: 12 Dec 2010 \| Premiered: 12 Dec 2010 TOPICS: Application Development \| Application Server Hardware \| Application Server Software \| Applications Management \| Business Process Management \| Business Process Management Software \| Business Processes \| WebSphere

Balancing Cost Control with Strategic Investments sponsored by Cisco Systems, Inc. PODCAST: Listen to this podcast as the Senior Director and Lead in the European Markets for Cisco's Internet Business Solutions Group, explores how CIOs balance cost containment with making strategic investments that will help their businesses accelerate growth today and into the future. Posted: 16 Mar 2011 \| Premiered: Mar 16, 2011 TOPICS: Business Performance Management \| Business Processes \| Business Structures \| Business Systems \| Capital Expenditures \| CFOs \| CIOs \| Cost Benefit Analysis \| Productivity

BPM Adoption Patterns & Practices in Industry sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn how organizations in the financial services, communications, utilities, and retail industries are adopting business process management (BPM) software and using best practices to address their pertinent process challenges to deliver relevant business value. Posted: 07 Sep 2012 \| Premiered: Sep 7, 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Financial Services Industry \| Oracle (Product) \| Retail Trade Industry \| SOA \| Utilities Industry

Bringing Personalized Financial Services to Farmers sponsored by Cisco Systems, Inc. VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. Posted: 26 Jun 2008 \| Premiered: Jun 26, 2008 TOPICS: Contact Centers \| CRM \| Customer Service \| Remote Computing \| Systems Implementation \| Wireless Applications Software \| Wireless Computing \| Wireless Systems

Case Study: Mandarin Oriental sponsored by SDL Web Content Management Solutions Division VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more. Posted: 11 Apr 2011 \| Premiered: 11 Apr 2011 TOPICS: Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Web Content Management

Cloud for Service Providers sponsored by Citrix Systems, Inc. VIDEO: This 3-minute video explains why Citrix solutions offer reliable, scalable ways to help you not only build your cloud platform, but to also build your cloud business for clients of any shapes and sizes. Posted: 22 Aug 2012 \| Premiered: 25 Jun 2012 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Customer Service \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Platform as a service \| Software as a Service

Cognos Business Intelligence for Report Authors sponsored by IBM VIRTUAL SEMINAR: Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." Posted: 24 Jan 2012 \| Premiered: 24 Jan 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Service \| Customer Service Best Practices

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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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