Patient Engagement Resources

Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.

The vast majority of provider call centers are built on legacy technology that's not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.This whitepaper explores a better way.

The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Organizations that partner with an experienced company can see immediate benefits to their patient transfers, which in turn support long-term retention and growth. Download this white paper to explore 5 benefits of outsourcing patient transfer services.

Download the KLAS Research Patient Engagement Ecosystem Report 2023 today to get the latest insights on digital health tools and vendor capabilities.

Download this report to find out what nearly 275 healthcare executives think about the state of mobile experience in healthcare.

How much are unnecessary emergency room (ER) visits costing your organization and what strategies to reduce inappropriate ER visits are available? Explore tips for reducing ER visits, including the benefits of a nurse triage service, in this white paper.

In this case study, discover why Conduit’s URAC-accredited 24/7 nurse-first line was a perfect fit for one of Ohio’s largest health insurance companies, significantly decreasing call hold times and abandonment rates while increasing member satisfaction.

A shift from an RN presence in physician practices to unlicensed assistive professionals, along with a transition of schedulers to a centralized location, has left limited options for patients to reach a licensed professional in a timely manner.

Today’s patients demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. In this white paper, learn how a dedicated engagement line can establish trust and credibility, support educational initiatives, and improve care through patient outreach.