This resource is no longer available

Medical Mutual, one of Ohio’s largest health insurance companies, partnered with other 24/7 nurse line service providers in the past, but its members weren’t getting the level of support they needed.

In this case study, discover why Conduit’s URAC-accredited 24/7 nurse-first line was just what they were looking for, significantly decreasing call hold times and abandonment rates while increasing member satisfaction.

Vendor:

Conduit

Posted:

Feb 10, 2024

Published:

Feb 10, 2024

Format:

HTML

Type:

Case Study