Building a patient-centric healthcare contact center

From scheduling appointments to following up after discharge, there are vital touchpoints that depend on seamless and effective connection between patients and providers when they are not in the same place.

The vast majority of provider call centers are built on legacy technology that's not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.

This whitepaper explores a better way. We break down key trends that are transforming how providers are thinking about the patient journey and explore tactics and strategies to deliver a reimagined patient experience.

Vendor:: TalkDesk
Posted:: Nov 22, 2022
Published:: Aug 2, 2022
Format:: PDF
Type:: White Paper

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