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MIS Reports
 
Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
WHITE PAPER: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Management's Guide to Strategically Leverage Intelligent Technologies
sponsored by SAP
WHITE PAPER: Inside this report from IDC, explore the findings of survey results from nearly 2,000 mid-size decision makers and business leaders to learn what distinguishes laggards from best-run organizations – and how the latter category members are leveraging their position to get a leg up on competition.
Posted: 07 May 2019 | Published: 07 May 2019

SAP

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

ServiceNow

The Art of Culture Hacking
sponsored by Dropbox
RESOURCE: Learn about the art of culture hacking, a combination of emotional, visible, and low-effort adjustments designed to subtly nudge your organization's culture in the right direction – and help it fully embrace future digital transformation projects.
Posted: 16 Apr 2019 | Published: 29 Jan 2019

Dropbox

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Service Visibility: A Road Map for IT Operations and Managing your EHR System
sponsored by ServiceNow
WHITE PAPER: Download this white paper learn how you can map your EHR-related clinical and business services automatically and uncover how better EHR service visibility can improve patient care, reduce risk, and drive down costs.
Posted: 24 May 2019 | Published: 24 May 2019

ServiceNow

Automating the IT Service Desk
sponsored by ServiceNow
ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
Posted: 24 Apr 2019 | Published: 24 Apr 2019

ServiceNow

CW Benelux - May-July 2019: A new vision for hackers
sponsored by ComputerWeekly.com
EZINE: With canal bridges, healthcare products, bicycles, ship components, buildings and even prosthetic body parts already in the scope of 3D printing, it's facinating to imagine how far the technology can go. Printing spaceships is no longer a fantasy. Read the issue now.
Posted: 03 May 2019 | Published: 03 May 2019

ComputerWeekly.com

Top Five Data Center Trends to Watch in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on in 2019 – and how they're expected to impact data center operations.
Posted: 01 May 2019 | Published: 29 Apr 2019

ServiceNow

The Rise of AIOps, Explained
sponsored by ServiceNow
ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .
Posted: 02 May 2019 | Published: 01 May 2019

ServiceNow
 
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