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Understanding the Difference between an Asset and a Configuration Item
sponsored by Serviceaide
WHITE PAPER: The difference between an asset and a configuration item is one of the most frequently asked ITSM questions. Open up this whitepaper to find the answer to this question and take a deep dive into a few examples of each.
Posted: 26 Jul 2021 | Published: 26 Jul 2021

TOPICS:  IT Management
Serviceaide

Managed Services Agreement Gotchas Guide
sponsored by ClearEdge
WHITE PAPER: MSP agreements are among the riskiest contracts to negotiate; custom scoping requirements, performance metrics, and lack of price transparency cripple your ability to benchmark costs against competitive solutions. This guide addresses offers key tips to help you succeed.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

DEVICE MANAGEMENT WITH MICROSOFT ENDPOINT MANAGER
sponsored by Dell Technologies
WHITE PAPER: Explore this white paper to learn the top reasons why IT decision makers rely on IT service providers, see an overview of Dell and Microsoft’s solution, and discover how you too can proactively monitor, update, and optimize devices in your end-user environments.
Posted: 16 Aug 2021 | Published: 16 Aug 2021

TOPICS:  IT Management
Dell Technologies

DELIVERING BUSINESS OUTCOMES WITH SUSTAINABLE IT
sponsored by HPE and Intel®
INFOGRAPHIC: In this infographic, explore how HPE enables customers to achieve their business and sustainability goals with an end-to-end sustainable IT strategy. Access now to explore use cases, fast facts, and more.
Posted: 06 Aug 2021 | Published: 06 Aug 2021

TOPICS:  IT Management
HPE and Intel®

Enterprise Innovation Management
sponsored by Ezassi
WHITE PAPER: Many organizations struggle with innovation. This report focuses in on idea management software platforms - configured to help with an organization's open innovation principles, strategy and desired workflows and addressing concerns like disjointed processes, solutions and data. Access this report to learn more.
Posted: 03 Aug 2021 | Published: 03 Aug 2021

TOPICS:  IT Management
Ezassi

Top 3 Gotchas in a Salesforce Agreement
sponsored by ClearEdge
WHITE PAPER: This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

How Leading IT Departments Drive Business Impact
sponsored by Aternity
WEBCAST: Modern IT monitoring tools can drown you in an overwhelming volume of technical data. But without a connection to business outcomes, how can you prioritize digital experience improvement projects and communicate their value in business terms? Access this webinar to find out.
Posted: 17 Aug 2021 | Premiered: Aug 17, 2021

TOPICS:  IT Management
Aternity

Software Asset Management
sponsored by ClearEdge
WEBCAST: SAM can be overwhelming: it requires significant investment in resources and tools but can still fail to prevent out of-control costs and software audit findings. This webinar reviews best practices for SAM, including tips and gotchas from a team of former software auditors.
Posted: 09 Sep 2021 | Premiered: Apr 1, 2021

ClearEdge

How Will You Achieve Business Resiliency to Support Non-stop Digital Business?
sponsored by Dell Technologies
EBOOK: PH
Posted: 12 Aug 2021 | Published: 12 Aug 2021

TOPICS:  IT Management
Dell Technologies

No More “If Only IT Could Do X…”
sponsored by ServiceNow
EBOOK: Organizations with digital transformation goals are often stymied due to siloed IT tools that cause disparate data and processes, as well as a lack of visibility. Access this eBook to explore how to rethink your IT services workflow.
Posted: 02 Aug 2021 | Published: 02 Aug 2021

TOPICS:  IT Management
ServiceNow
 

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