Download this report to learn why simply adopting CRM as a member data repository is no longer enough for companies – including credit unions – to succeed. Find out how credit unions with poor CX performance can transform their performance to match that of next-generation CRM users with key building blocks summarized inside.
ING Bank Śląski S.A., the Polish arm of the ING Group, needed app delivery and analytics platforms that could keep their 24/7 banking services up and running. Click inside to learn about the platforms they turned to for success.
This article in our Royal Holloway Security Series argues that an information sharing service between national banking systems and law enforcement agencies could counteract online fraud.
In this white paper, explore how a new approach to deposit risk monitoring and risk assessment can help banks turn diverse customer data into real-time fraud and risk insights, and explore how a SAS fraud solution for deposit monitoring can help your financial organization achieve a better balance between customer service and security.
What kind of infrastructure do you need to support your business' real-time data needs? Read this data sheet for more information on in-memory data grids and in-memory computing, and what kind of difference it can make for you.
In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.
This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?
This white paper describes an approach to data storage and protection that addresses the growing storage management challenges in the banking industry – including those introduced by big data.
Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
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