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Business Process Outsourcing

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ALSO CALLED: BPO, BPO Services, Business Process Outsourcing Services
DEFINITION: Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions  … 
Definition continues below.
Business Process OutsourcingReports
51 - 75 of 77 Matches Previous Page  | Next Page
Anti-spam tricks for the midmarket toolbox
sponsored by McAfee, Inc.
PODCAST: Listen in as Stephen Cobb, adjunct professor of Information Assurance at Norwich University, Vermont, and president of Cobb Associates, discusses the spam challenges that are facing CIOs in the midmarket.
Posted: 01 Oct 2008 | Premiered: Oct 1, 2008

McAfee, Inc.

Now Is the Time to Rethink Your B2B Integration Strategy
sponsored by IBM
WHITE PAPER: As enterprises find new offerings and better products available to them, and as customer requirements change, there is a move to reassess and improve their processes involving B2B integration. This white paper provides guidance and tools that will help guide B2B teams as they go through their reassessment.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

Innovators Use B2B Integration Software to Shrink Cycle Times and Cost
sponsored by IBM
WHITE PAPER: IDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

7 Steps for a Successful GroupWise Migration to Exchange 2010 and BPO
sponsored by Dell Software
WHITE PAPER: In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration.
Posted: 27 Oct 2010 | Published: 26 Oct 2010

Dell Software

T-Systems: Flexible Offerings from SAP® Education Boost Expertise While Keeping Costs down
sponsored by SAP America, Inc.
CASE STUDY: This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.

Seven Steps for a Successful GroupWise Migration to Exchange 2010 and BPO
sponsored by Dell Software
WHITE PAPER: In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration.
Posted: 16 Sep 2010 | Published: 15 Sep 2010

Dell Software

Magic Quadrant for Web Content Management
sponsored by SDL Web Content Management Solutions Division
WHITE PAPER: This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.
Posted: 08 Sep 2010 | Published: 07 Sep 2010

SDL Web Content Management Solutions Division

Cloud-based Integration and SOA Architecture: The Benefits of a Peer-to-Peer Approach
sponsored by Fiorano Software, Inc.
WHITE PAPER: The move toward cloud computing affects all software application deployment in the future. This paper addresses the software infrastructure requirements for SOA-enabled systems to leverage Cloud Computing for the deployment of the next generation of business applications.
Posted: 21 Jul 2010 | Published: 20 Jul 2010

Fiorano Software, Inc.

Examining business resiliency management best practices: How to prepare today for future trends in business
sponsored by IBM
WHITE PAPER: Today, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how  to effectively manage people, process, and technology within a business resilience strategy.
Posted: 17 Jun 2010 | Published: 17 Jun 2010

IBM

Enhancing Business Process Management with Business Rules
sponsored by FICO
WHITE PAPER: While a business process management system can save time and cut costs by governing process, it can’t decide what to do, given a particular circumstance. A business rules management system enables the right decisions to be made quickly. This white paper uses case studies to illustrate the value of adding rules to BPM.
Posted: 25 May 2010 | Published: 25 May 2010

FICO

Your Business May Be Part of a Network - But Is It Truly Connected?
sponsored by Crossgate
WHITE PAPER: Business networks are key to competitive advantage. How businesses connect and communicate with partners in their business networks is important in this global economy. This article offers suggestions and examples of how to avoid getting bogged down in maintaining a business partner network and instead focuses on a business’s key differentiators.
Posted: 08 Apr 2010 | Published: 08 Apr 2010

Crossgate

The Progress Responsive Process Management (RPM) Suite Brochure
sponsored by Progress
BROCHURE: The Progress RPM suite is a seamlessly integrated, interactive and customizable solution that provides the insight and controls you need to drive your business. It empowers you and other decision makers to monitor, control and improve your business in real time. Read this paper to learn all the features and benefits of the Progress RPM suite.
Posted: 05 Apr 2010 | Published: 05 Apr 2010

Progress

How to Make Indirect Procurement Outsourcing Work Effectively
sponsored by SAP America, Inc.
WHITE PAPER: Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

SAP America, Inc.

Enterprise Cloud Computing : The CIO perspective
sponsored by Salesforce.com
CASE STUDY: Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs.
Posted: 20 Jan 2010 | Published: 20 Jan 2010

Salesforce.com

Your Strategic Partner in Demand Driven Manufacturing: Atos Origin Manufacturing Consultancy for MES and CPG
sponsored by Atos Origin
WHITE PAPER: In this paper you will learn how Atos Origin can help your organization to integrate your entire manufacturing operation to help you get ahead in the demand driven manufacturing game. Read on to learn more about partnering with Atos Origin to increase your competitive advantage.
Posted: 15 Jan 2010 | Published: 15 Jan 2010

Atos Origin

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution
sponsored by Atos Origin
CASE STUDY: This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries.
Posted: 15 Jan 2010 | Published: 15 Jan 2010

Atos Origin

Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency
sponsored by Lombardi Software, An IBM Company
CASE STUDY: Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more.
Posted: 18 Dec 2009 | Published: 18 Dec 2009

Lombardi Software, An IBM Company

CIO Perspective: To Be Great at IT, You Must Be Great at BPM
sponsored by IBM
WHITE PAPER: One of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO.
Posted: 18 Dec 2009 | Published: 18 Dec 2009

IBM

Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise
sponsored by SAP America, Inc.
WHITE PAPER: This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency.
Posted: 18 Dec 2009 | Published: 18 Dec 2009

SAP America, Inc.

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
sponsored by Micro Focus, Ltd
CASE STUDY: Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

Micro Focus, Ltd

Secure Internet Single Sign-On (SSO) 101
sponsored by Ping Identity Corporation
WHITE PAPER: Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
Posted: 05 Jun 2009 | Published: 08 Jun 2009

Ping Identity Corporation

Five Steps to Secure Internet Single Sign-On (SSO)
sponsored by Ping Identity Corporation
WHITE PAPER: This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.
Posted: 05 Jun 2009 | Published: 05 Jun 2009

Ping Identity Corporation

Presentation Transcript: Location Evaluation Factors for Offshore Outsourcing: The Promise and the Peril
sponsored by Accenture
PRESENTATION TRANSCRIPT: When it comes to offshore outsourcing, security and location decisions have become more important overtime. Read this presentation transcript from the webcast of the same name and discover best practices and security risks in offshore outsourcing.
Posted: 17 Mar 2009 | Published: 17 Mar 2009

Accenture

Global Delivery: A Course to High Performance in a Multi-Polar World
sponsored by Accenture
WHITE PAPER: To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry.
Posted: 18 Feb 2009 | Published: 18 Feb 2009

Accenture

HRO Innovation: Building Blocks to Derive Full Value
sponsored by SAP America, Inc.
WHITE PAPER: In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

SAP America, Inc.
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BUSINESS PROCESS OUTSOURCING DEFINITION (continued): … Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.
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