Business Process Outsourcing White Papers ( BPO, BPO Services, Business Process Outsourcing Services ) Software Downloads, Definition and Webcasts

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Jun 19, 2013

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Business Process Outsourcing
ALSO CALLED: BPO, BPO Services, Business Process Outsourcing Services DEFINITION: Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions … Definition continues below.
Business Process Outsourcing Reports
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Now Is the Time to Rethink Your B2B Integration Strategy sponsored by IBM WHITE PAPER: As enterprises find new offerings and better products available to them, and as customer requirements change, there is a move to reassess and improve their processes involving B2B integration. This white paper provides guidance and tools that will help guide B2B teams as they go through their reassessment. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Manufacturing \| Manufacturing Industry

Three Steps to Progress BPM from Project to Program sponsored by IBM WHITE PAPER: This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability. Posted: 05 Aug 2011 \| Published: 05 Aug 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Process Reengineering \| Business Processes

The Business Case for Outsourcing to Vietnam sponsored by LogiGear Corporation WHITE PAPER: This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam. Posted: 14 Jun 2011 \| Published: 14 Jun 2011 TOPICS: Business Process Management \| Business Process Outsourcing \| Cost Benefit Analysis \| Economic Environment \| Governments \| Offshore Outsourcing \| Staffing \| Strategic Planning \| Workforce Planning

SAP Outsourcing for Mid-Market Companies: A Comparison of Three Leading Providers sponsored by itelligence, Inc. WHITE PAPER: Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider. Posted: 28 Mar 2011 \| Published: 28 Mar 2011 TOPICS: Application Monitoring \| Business Process Outsourcing \| Data Center Management \| Enterprise Applications Software \| SaaS ERP \| SAP (Product) \| SMBs \| Systems Management \| Systems Management Software \| Vendor Selection

9 Steps to Building a Business Case for B2B Integration sponsored by IBM WHITE PAPER: Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| EDI \| IT Outsourcing Services

Tips for Optimizing your B2B Trading Community sponsored by IBM WHITE PAPER: This paper illustrates how Sterling Commerce solutions drive greater efficiencies, and improve the return on your B2B infrastructure investment. It explores how to automate more transactions with your existing electronic partners, and how to simplify the assessment and onboarding of your remaining manual trading partners. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| EDI \| XML

The Five Critical SLA Questions sponsored by IBM WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| File Management Programs \| File Sharing Protocols \| File Transfer Protocols \| SLA \| SLA Management Services

Innovators Use B2B Integration Software to Shrink Cycle Times and Cost sponsored by IBM WHITE PAPER: IDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes \| EDI

7 Steps for a Successful GroupWise Migration to Exchange 2010 and BPO sponsored by Dell Software WHITE PAPER: In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration. Posted: 27 Oct 2010 \| Published: 26 Oct 2010 TOPICS: Business Process Outsourcing \| Collaboration \| Email Management \| Email Server Software \| Groupware Applications Management \| Microsoft Exchange Server 2010 \| Vulnerability Management

T-Systems: Flexible Offerings from SAP® Education Boost Expertise While Keeping Costs down sponsored by SAP America, Inc. CASE STUDY: This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education. Posted: 28 Sep 2010 \| Published: 28 Sep 2010 TOPICS: Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Certification Programs \| CRM \| SAP (Product) \| Training \| Training and Educational Services \| Training Software

Seven Steps for a Successful GroupWise Migration to Exchange 2010 and BPO sponsored by Dell Software WHITE PAPER: In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration. Posted: 16 Sep 2010 \| Published: 15 Sep 2010 TOPICS: Business Process Outsourcing \| Collaboration \| Email Management \| Email Server Software \| Groupware \| Microsoft Exchange Server 2010 \| Software Migration \| Vulnerability Management

Magic Quadrant for Web Content Management sponsored by SDL Web Content Management Solutions Division WHITE PAPER: This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products. Posted: 08 Sep 2010 \| Published: 07 Sep 2010 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Information Management \| Interoperability \| Location-Based Services \| Location-Based Services (Software) \| Strategic Planning \| Vendor Selection \| Web Content Management

Cloud-based Integration and SOA Architecture: The Benefits of a Peer-to-Peer Approach sponsored by Fiorano Software, Inc. WHITE PAPER: The move toward cloud computing affects all software application deployment in the future. This paper addresses the software infrastructure requirements for SOA-enabled systems to leverage Cloud Computing for the deployment of the next generation of business applications. Posted: 21 Jul 2010 \| Published: 20 Jul 2010 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Cloud Computing \| ESB \| Grid Computing \| Platform as a service \| SOA \| Software as a Service

Examining business resiliency management best practices: How to prepare today for future trends in business sponsored by IBM WHITE PAPER: Today, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how to effectively manage people, process, and technology within a business resilience strategy. Posted: 17 Jun 2010 \| Published: 17 Jun 2010 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| Business Process Management \| Business Process Outsourcing \| Disaster Planning \| Disaster Recovery \| High Availability

Enhancing Business Process Management with Business Rules sponsored by FICO WHITE PAPER: While a business process management system can save time and cut costs by governing process, it can’t decide what to do, given a particular circumstance. A business rules management system enables the right decisions to be made quickly. This white paper uses case studies to illustrate the value of adding rules to BPM. Posted: 25 May 2010 \| Published: 25 May 2010 TOPICS: Business Management \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Process Reengineering \| Business Processes \| Compliance (Systems Operations) \| Integrated Development Environments \| Regulatory Compliance \| SOA

Your Business May Be Part of a Network - But Is It Truly Connected? sponsored by Crossgate WHITE PAPER: Business networks are key to competitive advantage. How businesses connect and communicate with partners in their business networks is important in this global economy. This article offers suggestions and examples of how to avoid getting bogged down in maintaining a business partner network and instead focuses on a business’s key differentiators. Posted: 08 Apr 2010 \| Published: 08 Apr 2010 TOPICS: B2B \| Business Communications \| Business Integration \| Business Process Outsourcing \| Business Processes \| Corporations \| EDI \| Global Economy \| Outsourcing \| Partnerships \| SAP (Product) \| Strategic Planning

The Progress Responsive Process Management (RPM) Suite Brochure sponsored by Progress Software BROCHURE: The Progress RPM suite is a seamlessly integrated, interactive and customizable solution that provides the insight and controls you need to drive your business. It empowers you and other decision makers to monitor, control and improve your business in real time. Read this paper to learn all the features and benefits of the Progress RPM suite. Posted: 05 Apr 2010 \| Published: 05 Apr 2010 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes \| Cloud Computing \| Software as a Service

How to Make Indirect Procurement Outsourcing Work Effectively sponsored by SAP America, Inc. WHITE PAPER: Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms. Posted: 12 Mar 2010 \| Published: 12 Mar 2010 TOPICS: Business Performance Management \| Business Process Management \| Business Process Outsourcing \| Compliance (Finance) \| ERP Software \| Outsourcing \| Procurement \| SAP (Product) \| SOA \| Spend Management

Enterprise Cloud Computing : The CIO perspective sponsored by Salesforce.com CASE STUDY: Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs. Posted: 20 Jan 2010 \| Published: 20 Jan 2010 TOPICS: Business Intelligence Software \| Business Process Management Software \| Business Process Outsourcing \| CIOs \| Cloud Computing \| Enterprise Applications Software \| ERP \| Outsourcing \| Platform as a service \| SaaS ERP \| Software as a Service

Your Strategic Partner in Demand Driven Manufacturing: Atos Origin Manufacturing Consultancy for MES and CPG sponsored by Atos Origin WHITE PAPER: In this paper you will learn how Atos Origin can help your organization to integrate your entire manufacturing operation to help you get ahead in the demand driven manufacturing game. Read on to learn more about partnering with Atos Origin to increase your competitive advantage. Posted: 15 Jan 2010 \| Published: 15 Jan 2010 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Collaboration \| Enterprise Asset Management Software \| ERP Software \| Manufacturing \| Manufacturing Execution Systems \| Manufacturing Industry \| PLM

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution sponsored by Atos Origin CASE STUDY: This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries. Posted: 15 Jan 2010 \| Published: 15 Jan 2010 TOPICS: Business Process Management \| Business Process Outsourcing \| Enterprise Asset Management Software \| ERP \| High Availability \| Manufacturing \| Manufacturing Execution Systems \| PLM \| SAP (Product) \| TCO

Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency sponsored by Lombardi Software, An IBM Company CASE STUDY: Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more. Posted: 18 Dec 2009 \| Published: 18 Dec 2009 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Processes \| Collaboration \| SOA \| Software as a Service

CIO Perspective: To Be Great at IT, You Must Be Great at BPM sponsored by IBM WHITE PAPER: One of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO. Posted: 18 Dec 2009 \| Published: 18 Dec 2009 TOPICS: Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Process Outsourcing \| Business Processes \| CIOs \| Collaboration \| IT Management \| SOA

Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise sponsored by SAP America, Inc. WHITE PAPER: This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency. Posted: 18 Dec 2009 \| Published: 18 Dec 2009 TOPICS: Business Process Management \| Business Process Outsourcing \| Business Processes \| CIOs \| Collaboration \| Customer Loyalty \| Portfolio Management (IT Management) \| ROI \| SAP (Product) \| SOA

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance sponsored by Micro Focus, Ltd CASE STUDY: Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. Posted: 27 Oct 2009 \| Published: 27 Oct 2009 TOPICS: Business Process Outsourcing \| Business Processes \| COBOL \| Data Migration \| Insurance Industry \| IT Managers \| Mainframe Server Hardware

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BUSINESS PROCESS OUTSOURCING DEFINITION (continued): … Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.
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