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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript
sponsored by GoToAssist
PRESENTATION TRANSCRIPT:Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Driving IT help desk efficiency with customer-centric remote support
sponsored by GoToAssist
WHITE PAPER:Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: 07 May 2009 | Published: 01 May 2008
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How to Translate Good Service into Market-Share Advantage
sponsored by GoToAssist
WHITE PAPER:This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.
Posted: 20 May 2008 | Published: 01 Jan 2007
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Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER:This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005
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