Citrix Online - GotoAssist

WHITE PAPER: Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.

Posted: 02 Jul 2008 | Published: 01 Jan 2007

WHITE PAPER: Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.

Posted: 02 Jul 2008 | Published: 01 Jun 2006

WEBCAST: John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.

Posted: 02 Jul 2008 | Premiered: Available On Demand

WEBCAST: Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

Posted: 02 Jul 2008 | Premiered: Available On Demand

WEBCAST: In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.

Posted: 02 Jul 2008 | Premiered: Available On Demand

WEBCAST: View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

Posted: 02 Jul 2008 | Premiered: Available On Demand

CASE STUDY: After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.

Posted: 02 Jul 2008 | Published: 25 Jun 2006

WHITE PAPER: This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.

Posted: 20 May 2008 | Published: 01 Jan 2007