EPP

PRODUCT LITERATURE: Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...

Posted: 16 Jan 2007 | Published: 01 Aug 2005

ANALYST BRIEF: Read this analyst report to see how Standard Chartered Bank’s Scenario-Based Analytics Platform didn’t just improve stress test performance—it enhanced the long-term sustainability of the bank in crisis conditions, allowed for better resource optimization, and expanded these capabilities to the more than 70 markets the bank operates in.

Posted: 07 Jun 2021 | Published: 01 Sep 2020

WEBCAST: Access this resource to learn the 5 stages of analytics readiness for remote working in order to make the most out of the transformation brought on by the coronavirus pandemic.

Posted: 03 Aug 2020 | Premiered: Aug 3, 2020

WHITE PAPER: IDC estimates that digital transformation could translate to over $18 trillion of new value. This is great, but what specific effects could these transformation strategies have on the bottom line and on cybersecurity? Read this white paper to get the answer.

Posted: 20 Nov 2020 | Published: 20 Nov 2020

CASE STUDY: In this case study, learn how a major NYC firm implemented service orchestration to reduce the complexity of a seemingly never-ending amount of Excel spreadsheets. The firm was able to better manage, track, and use their critical data—resulting in a 20% year-on-year improvement in productivity. Learn about their path to success here.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

WHITE PAPER: Expanding analytic capabilities can help manufacturers ignite business digitization, costs optimization, innovation, and digital disruption resilience. Download this white paper to explore the key areas of opportunity that organizations should consider when trying to achieve smarter manufacturing.

Posted: 21 Feb 2020 | Published: 21 Feb 2020

EGUIDE: The automation of the financial software that lies at the heart of any business – accountancy, budget management, general ledger, payroll, and so on – is a prize many organisations are eyeing up, with machine learning and robotic process automation close to mind. Find out everything you need to know by downloading this PDF E-Guide.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

WHITE PAPER: RPA is impacting the way business manage finances because it increases efficiency, reduces the need to outsource (and the security risks created by that), and can be easily deployed on top of your existing programs. Read on to learn about RPA and how your business can use it to improve your company’s financial department.

Posted: 24 Mar 2020 | Published: 24 Mar 2020

EGUIDE: In the second part of our 'Future of Financial Services' e-guide series, read about how the financial services industry is not just being shaken up with cosmetic changes, but is about to go through the process of being stripped down and rebuilt.

Posted: 29 Oct 2019 | Published: 29 Oct 2019

WHITE PAPER: As banks look to reorganize and embrace digital transformation in response to the explosion of data and digital services, they need to adopt customer service solutions that allow them to automate. Read this white IDC paper to see how ServiceNow offers a 316% five-year ROI, adds 5.9 hours of productivity, 25% higher productivity in teams, and more.

Posted: 17 Nov 2020 | Published: 17 Nov 2020