This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.
This expert e-guide offers essential tips for conducting a safe and easy migration to Windows 7, including how to pick the right edition, address architectural concerns and plan out key migration steps.
Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.
In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment.
This e-guide takes a look at the use of collaboration and social networking strategies and tools for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.
View this case study to learn how the IT department of Germany's Federal Employment Agency implemented a suite of testing tools to test the Agency's applications and ensure flawless, defect-free performance.
In this presentation transcript, Nick Lewis discusses the best ways to efficiently handle vendor security updates, how to prioritize patch deployment on mission-critical and non-mission critical systems, and why testing patches before deployment is such a crucial step.
Read this expert e-guide to learn what business needs are driving the adoption of both business rules and case management technologies, how business rules technology is being put to use in case management and other areas, how to prepare for and implement rules in case management, and where business rules and case management trends are heading.