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Automatic Call Distribution Systems

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ALSO CALLED: Call Distribution Systems, ACD Systems, ACDS, Automatic Call Distributor Systems, Automatic Call Distributor
DEFINITION: An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance  … 
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Automatic Call Distribution Systems Multimedia (View All Report Types)
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Multi-Channel Customer Communications in a Digital World: Engage Successfully
sponsored by Kofax, Inc.
PODCAST: IT departments today face the challenge of moving away from traditional batch print processes to interactive and on-demand communications that will meet customer expectations and those of internal stakeholders. In this podcast you will learn the benefits of effectively engaging across multi-channels.
Posted: 04 Feb 2016 | Premiered: Jan 14, 2016

Kofax, Inc.

Multi-Channel Customer Communications in a Digital World: Engage Successfully
sponsored by Kofax, Inc.
WEBCAST: IT departments today face the challenge of moving away from traditional batch print processes to interactive and on-demand communications that will meet customer expectations and those of internal stakeholders. In this webinar you will learn the benefits of effectively engaging across multi-channels.
Posted: 04 Feb 2016 | Premiered: Jan 14, 2016

Kofax, Inc.

Network Evolution University: Realizing the Benefits of Enterprise UC&C
sponsored by SearchUnifiedCommunications.com
VIRTUAL ENVIRONMENT: This virtual seminar focuses on how changing workforce practices are influencing unified communication strategies, how today's cloud UC services can serve businesses, and how your employees can communicate and collaborate effectively individually and in teams whether in the office, remote, or on the road.
Posted: 11 Jun 2013 | Premiered: 11 Jun 2013

SearchUnifiedCommunications.com

Understanding BYOE and Driving the Value of UC User Experience
sponsored by ShoreTel
WEBCAST: In this webcast, Jon Arnold, Principal at J. Arnold & Associates, explains the 8 key attributes to a bring your own experience (BYOE) approach that ensures increased employee satisfaction and accelerated performance. Learn how to improve your UC with BYOE.
Posted: 13 Mar 2015 | Premiered: Mar 13, 2015

ShoreTel

Why Innovation Matters: Discussing 8x8's Patents and Technologies
sponsored by 8x8, Inc.
VIDEO: Watch this informative webcast to hear executives from 8x8 reflect on their culture of innovation and discuss why it matters to customers and to the cloud communications industry. You'll find out how their patents and technologies have changed the business communications market.
Posted: 23 Nov 2015 | Premiered: 22 Jan 2015

8x8, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Mobile Applications: How to Stay Ahead of the Game
sponsored by Hewlett Packard Enterprise
VIDEO: This video reveals the importance of mobile application testing and monitoring, and how IT professionals can perform tests remotely through real life mobile devices.
Posted: 27 Jan 2015 | Premiered: 27 Jan 2015

Hewlett Packard Enterprise

Mobile Unified Communications & Collaboration (UCC) on BlackBerry 10
sponsored by BlackBerry
WEBCAST: This webcast discusses the place of BlackBerry 10 in the move towards real-time enterprise collaboration and how they are working to definitively establish the right balance between personal workspace and the enterprise workspace on mobile desktops.
Posted: 08 Nov 2013 | Premiered: Nov 8, 2013

BlackBerry

Mobile Unified Communications and Collaboration (UCC) on BlackBerry 10
sponsored by BlackBerry
WEBCAST: This presentation will introduce you to the solutions that BlackBerry® 10 offers for unified communications and collaborations, and how they can help your organization stay more connected than ever before. Dive in to learn more.
Posted: 26 Apr 2013 | Premiered: Apr 26, 2013

BlackBerry

Online Trial: Rational System Architect
sponsored by IBM
SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM

Plantronics, Simply Smarter Communications
sponsored by Plantronics
WEBCAST: Mark your calendar for May 18 at 10 a.m. EDT/7 a.m. PDT for this global web event.  Sign up for a reminder so you don’t miss a word.
Posted: 21 Apr 2011 | Premiered: May 18, 2011, 10:00 EDT (14:00 GMT)

Plantronics

Selecting the Right Class Server UPS
sponsored by Eaton
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton

Social Business Podcast Series
sponsored by IBM
PODCAST: A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.
Posted: 16 Nov 2011 | Premiered: Nov 16, 2011

IBM

TechNet Webcast: Lync for Mobile Devices (Level 200)
sponsored by Microsoft
WEBCAST: This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go.
Posted: 07 May 2012 | Premiered: May 7, 2012

Microsoft

The Business Value of Online Services
sponsored by Microsoft
VIDEO: Join us for this webcast to learn how organizations of all sizes, from multi-nationals to small businesses, are choosing Microsoft Online Services to drive their business productivity and control costs.
Posted: 23 Aug 2010 | Premiered: 23 Aug 2010

Microsoft

TOPS-HP Video Case Study: IT Infrastructure Migration
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WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2010

Hewlett-Packard Enterprise

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Why Cloud-Based Security and Archiving Make Sense
sponsored by Google Postini
WEBCAST: Join us for this live webinar on 'Why Cloud-Based Security and Archiving Make Sense'. We will address the critical and growing requirements for better email security and email archiving, as well as illustrate the benefits and cost savings of a cloud based approach to managing both.
Posted: 03 Jun 2010 | Premiered: Jun 3, 2010

Google Postini
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AUTOMATIC CALL DISTRIBUTION SYSTEMS DEFINITION (continued): … An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services.ACDs often provide some form of Automatic Customer/Caller Identification (ACIS) such as that provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI).

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