Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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Accenture Technology Vision 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation.
Posted: 27 Jan 2014 | Published: 27 Jan 2014
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Global Risks 2014
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
Cybercrime and the potential fragmentation of the internet are among the most serious risks facing businesses and governments in 2014, this report from the World Economic Forum reveals.
Posted: 17 Jan 2014 | Published: 17 Jan 2014
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Increase Customer Satisfaction by Focusing on the Citizen Experience
sponsored by Avtex
WHITE PAPER:
In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.
Posted: 16 Sep 2019 | Published: 31 Dec 2017
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Transforming the Delivery of Government Services the Texas Way
sponsored by Capgemini
CASE STUDY:
Inside this publication, learn how the state of Texas’ Department of Information Resources (DIR) utilized a multi-sourcing service integration model to guide its digital transformation efforts – earning the ability to deliver world-class IT services to agencies across the state.
Posted: 19 Dec 2019 | Published: 18 Feb 2019
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Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions
sponsored by IBM
WHITE PAPER:
This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.
Posted: 05 Nov 2015 | Published: 05 Nov 2015
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Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER:
Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks.
Posted: 08 Apr 2014 | Published: 31 Oct 2013
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Essential Supplier Report: Smart City Suppliers
sponsored by IBM
WHITE PAPER:
This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements.
Posted: 10 Nov 2015 | Published: 10 Nov 2015
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Continuous monitoring, remediation and CyberScope reporting
sponsored by IBM
WHITE PAPER:
This white paper explores an automated tool that can help government agencies gain and maintain key security compliance with the Federal Information Security Management Act (FISMA).
Posted: 19 Jul 2012 | Published: 31 Dec 2011
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