Modernizing contact centers isn't easy - it can require a lot of time and money, which is why many organizations are hesitant. This expert E-Guide addresses the difficult question - when is right time to overhaul contact center technology? And how can you ensure that the right technologies are put into place?
In this week's Computer Weekly, our latest buyer's guide examines the rise of tablets in the workplace, and how to fit them in to the corporate IT environment. We look at the risks to the UK banking system from over-reliance on legacy IT. And we find out how flash storage can help improve application performance. Read the issue now.
Many legacy applications still contain valuable business information. But maintaining the mainframes that they reside on can quickly become cost-prohibitive. This white paper explores various mainframe alternatives, the concept behind rehosting, and a recommended market offering you can implement immediately.
Microsoft Windows 7 addresses user frustrations, but satisfied users are just one benefit of migrating to the new operating system. These features can make it worth the investment. Read this new E-Book to learn more.
Read this white paper to discover useful modernization strategies that can help you tackle the complexities of trimming your existing application portfolio in the right places to make room for innovation and ensuring seamless integration between all the moving parts of your IT operation— both legacy and new.
Overwhelming data growth has caused many storage administrators to move from older, legacy SANs to newer and more robust solutions. This white paper provides best practices and guidelines to follow when migrating to a new SAN technology.
Dependence on legacy computing has organizations wanting to extend the life of mainframe systems while benefiting from new technology. Read this paper to learn about mainframe integration and options for implementing service-enabling mainframe systems.
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.