Telephone Systems DEFINITION: Automatic Coin Telephone System (ACTS) is a public coin-operated telephone service that completes a variety of phone calls, times the calls, and collects payment without the aid of an operator.
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.
This report takes an in-depth look at the security threat the Russian Business Network (RBN) is to North American-based enterprise businesses. Learn more about their current infrastructure, its corruption, and the impact the RBN has on business today.
This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees av opportunity to experience the benefits that VoIP and unified messaging bring to the workplace.
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