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IT Services >
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On-line Access Service Providers
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On-line Access Service Providers Reports
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Maximize the New Features in Microsoft Office Communications Server R2
sponsored by Global Knowledge
WHITE PAPER:
In February, 2009, Microsoft released their next major release, designated as R2, to their IP PBX product Office Communications Server (OCS) 2007. Several great features and enhancements to Microsoft's existing product make OCS 2007 R2 a significant contender in the Unified Communications (UC) marketplace.
Posted: 25 Jan 2010 | Published: 25 Jan 2010
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Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
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IT pay and bonus prospects in 2011
sponsored by ComputerWeekly.com
WHITE PAPER:
ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR. THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Cloud Computing on a Smarter Planet
sponsored by IBM
WHITE PAPER:
The true promise of cloud isn’t just about advancing IT; it’s about reinventing business. Leading companies are unlocking the deeper potential of cloud as a way to manage not just their IT but also their businesses. They’re discovering that cloud can help them create new marketplaces, smarter business services and profitable new revenue streams.
Posted: 15 Nov 2011 | Published: 15 Nov 2011
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One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
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G-Cloud Report: Service Specification Approach
sponsored by ComputerWeekly.com
WHITE PAPER:
The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development
sponsored by ComputerWeekly.com
EZINE:
In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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Dallas Cowboys Generate 30% More Revenue with New Stadium and HP Solutions
sponsored by HP and Intel
CASE STUDY:
This exclusive case study demonstrates how an HP converged infrastructure solution centralized IT services to improve customer experiences, enhance business services and support stadium operations for the Dallas Cowboys organization.
Posted: 27 Oct 2011 | Published: 27 Oct 2011
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IT Innovation - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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Service Desk to Service Management - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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