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May 27, 2012

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Leveraging Windows 7 for Better User Support sponsored by Global Knowledge WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful. Posted: 04 Mar 2011 \| Published: 04 Mar 2011 TOPICS: Diagnostic and Test Hardware \| Log Management \| Operating Systems \| Remote Support Services \| Systems Maintenance \| Systems Management Services \| Troubleshooting \| Windows 7

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan sponsored by Global Knowledge WHITE PAPER: The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. Posted: 06 Nov 2009 \| Published: 06 Nov 2009 TOPICS: Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? sponsored by Interactive Intelligence, Inc. WEBCAST: This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. Posted: 27 Apr 2012 \| Premiered: 27 Apr 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Prevent Downtime with Proactive Support Services sponsored by Hewlett-Packard Company WHITE PAPER: Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively. Posted: 09 May 2012 \| Published: 09 May 2012 TOPICS: Customer Service \| Customer Support Software \| Downtime \| Hardware \| High Availability \| Security \| Security Best Practices \| Software \| Virtualization Security

Microsoft Lync Server Consolidation and TCO: Dell PowerEdge R720 vs. HP Proliant DL380 G7 sponsored by Dell and Microsoft TEST RESULTS: This test report evaluates two leading servers and their ability to support increasing communications requirements. Find out how each of these platforms performed under a variety of conditions and explore the advantages of consolidation. Posted: 25 Apr 2012 \| Published: 25 Apr 2012 TOPICS: Collaboration \| Hardware \| Instant Messaging \| Rack Servers \| Server Consolidation \| Server Hardware \| Server Management \| Server Virtualization

12G OEM video sponsored by Dell, Inc. and Intel VIDEO: Today's servers are evolving rapidly, and many companies do not know how the latest advances will impact the operation of their data centres. This video spotlights the notable improvements to one server architecture and examines the features that organisations will find most beneficial. Posted: 29 Mar 2012 \| Premiered: 29 Mar 2012 TOPICS: 10 Gigabit Ethernet \| Ethernet Adapters \| Hardware \| OEMs \| Power Supplies \| Server Appliances \| Server Hardware \| Server Management \| Storage Capacity

Benefits of Cloud-Based Communications sponsored by Interactive Intelligence, Inc. PRESENTATION TRANSCRIPT: This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. Posted: 10 May 2012 \| Published: 10 May 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

A 2U Server Designed to Accomodate Performance Spikes while Minimizing Power Costs sponsored by Dell, Inc. and Intel VIDEO: Many companies struggle to find a server that can maximize uptime, support complex workloads, and minimize power costs. This video examines a recommended server architecture that meets these and other data center needs while increasing the efficiency of your virtual environment. Posted: 27 Mar 2012 \| Premiered: 27 Mar 2012 TOPICS: Data Center Cooling \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Power Management \| Data Centers \| Hardware \| Server Hardware

Best Practices for Implementing a Data Warehouse on Oracle Exadata Database Machine sponsored by Oracle Corporation WHITE PAPER: By using the Oracle Exadata Database Machine as a data warehouse platform you have a balanced, high performance hardware configuration. This paper focuses on the other two corner stones, data modeling and data loading, providing a set of best practices and examples for deploying a data warehouse on the Oracle Exadata Database Machine. Posted: 12 Mar 2012 \| Published: 12 Mar 2012 TOPICS: Data Modeling \| Data Warehouses \| Database Performance Management \| Database Performance Management Software \| Databases \| Hardware \| Hardware Management \| OLTP \| Oracle (Product)

Serious About Mission Critical sponsored by Dell, Inc. and Intel PRODUCT OVERVIEW: This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal. Posted: 29 Jun 2011 \| Published: 29 Jun 2011 TOPICS: Data Management \| Hardware \| Mainframe Computers \| Mainframe Server Hardware \| Processor Architectures \| RISC \| Server Hardware

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