Communication Equipment White Papers, Software Downloads, Definition and Webcasts

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May 27, 2012

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Communication Equipment

Communication Equipment Reports

Analyst's take: Business impact of Facebook in the workplace sponsored by ComputerWeekly.com WHITE PAPER: Nearly half of office employees access Facebook during work. Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Networking \| Networking Hardware

Comprehensive Video Service Assurance and Management System sponsored by Cisco Systems, Inc. DATA SHEET: Discover the value of a video service assurance and management system and the collaboration benefits it can bring to your enterprise. Posted: 16 Mar 2012 \| Published: 16 Mar 2012 TOPICS: Collaboration \| Communications Hardware \| Communications Software \| Communications Systems \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Networking \| Reporting Software \| Troubleshooting \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

BlackBerry NFC Security Overview sponsored by BlackBerry WEBCAST: Tune into this webcast to learn about the Near Field Communication (NFC) capabilities of BlackBerry smartphones – giving them the ability to share and exchange info simply by tapping the devices together. Posted: 22 Mar 2012 \| Premiered: 22 Mar 2012 TOPICS: Card Readers \| Communications Hardware \| Communications Systems \| Endpoint Security \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Peer-to-Peer Networking \| Smart Phones \| Tablet PC

Using Advanced Collaboration Tools to Drive Innovation sponsored by Hewlett-Packard Company WHITE PAPER: This resource explores how two IT giants teamed up to fund IT in higher education facilities. Inside, learn how education leaders are discovering new ways to facilitate the effective use of Information and Communication Technologies (ICT) in order to increase student learning and maximize the mission of their institutions. Posted: 22 Feb 2012 \| Published: 22 Feb 2012 TOPICS: Cloud Computing \| Collaboration \| Communications Hardware \| Education Industry \| Grid Computing \| Server Management \| Server Virtualization

CIO Perspectives: Best-Practice Approaches to Deploying Video Collaboration Across the Enterprise sponsored by Polycom, Inc. WHITE PAPER: The widespread adoption of unified communications (UC) only proves its importance to the workplace. In this resource, uncover the benefits of and case for adding visual communications and video to your UC strategy. Posted: 10 Apr 2012 \| Published: 10 Apr 2012 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| WAN

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan sponsored by Global Knowledge WHITE PAPER: The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. Posted: 06 Nov 2009 \| Published: 06 Nov 2009 TOPICS: Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

The Dell \| Microsoft Lync Server 2010 Solution sponsored by Dell and Microsoft VIDEO: This video examines various types of collaboration, including conferencing, video, and instant messaging. Discover how integrating communications can increase resource utilization, strengthen security, and reduce costs. Posted: 30 Apr 2012 \| Premiered: 30 Apr 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Hardware \| Server Hardware \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Hardware \| Voice Communications Hardware

The Dell \| Microsoft SharePoint 2010 Solution sponsored by Dell and Microsoft VIDEO: More employees are working remotely than ever before, and this trend is only expected to grow significantly in the coming years. This video discusses the benefits of SharePoint 2010 and describes hardware and software well suited to support it. Posted: 01 May 2012 \| Premiered: 01 May 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Remote Access Hardware \| Remote Access Server Hardware \| Server Hardware \| SharePoint \| Telecommunications Hardware \| Telecommunications Infrastructure \| Telecommuting

Prevent Downtime with Proactive Support Services sponsored by Hewlett-Packard Company WHITE PAPER: Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively. Posted: 09 May 2012 \| Published: 09 May 2012 TOPICS: Customer Service \| Customer Support Software \| Downtime \| Hardware \| High Availability \| Security \| Security Best Practices \| Software \| Virtualization Security

Cloud Services for Fax Communication in SAP sponsored by Esker Inc. WHITE PAPER: In this white paper, learn how cloud faxing addresses inefficiency of fax machines, hidden costs of fax servers, and the functional limitations of basic outsourced fax services. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Business Process Management \| Business Processes \| Cloud Computing \| Cloud Management \| Fax Equipment \| Fax Services \| SAP (Product)

Equip technical staff with business expertise to get ahead sponsored by ComputerWeekly.com WHITE PAPER: As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: Careers \| Employee Monitoring \| Employee Performance Management (EPM)

WAN and VPN Solutions: Choosing the Best Type for your Organization sponsored by XO Communications WHITE PAPER: This whitepaper describes the different WAN and VPN options organizations have, and helps you figure out which would be the best for your particular needs. Posted: 08 Mar 2012 \| Published: 08 Mar 2012 TOPICS: Ethernet Networks \| LAN \| MPLS \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Performance \| Network Traffic Management \| Networking \| VPN \| VPN Hardware \| VPN Services \| WAN \| WAN Hardware \| WAN Switches \| WAN Switching

Network Applications and the Impact on Corporate WANs sponsored by XO Communications WHITE PAPER: Learn about the expanding requirements placed on the WAN and uncover how a WAN solution can help you meet the growing needs of applications and users. Posted: 08 Mar 2012 \| Published: 08 Mar 2012 TOPICS: Collaboration \| Communications Networks \| Network Applications Software \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Security \| Videoconferences \| WAN

MPLS VPN Tutorial: What you should know sponsored by XO Communications EGUIDE: In this expert E-Guide from SearchEnterpriseWAN.com, explore the next generation of networks: Multiprotocol Label Switching (MPLS) networks. Posted: 14 Mar 2012 \| Published: 14 Mar 2012 TOPICS: IP \| ISP \| MPLS \| Network Address Translation \| Network Design \| Network Infrastructure \| Network Performance \| Networking \| Networking Hardware \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| Routers \| Switches \| VPN \| WAN \| WAN Hardware \| WAN Switches

A Business Guide to MPLS IP VPN Migration: Five Critical Factors sponsored by XO Communications WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs. Posted: 25 May 2012 \| Published: 25 May 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Converged Networks \| IP \| IP Addresses \| IP Networks \| Management Service Providers \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| SLA \| VoIP \| VPN \| WAN

Key Considerations for MPLS IP-VPN Success sponsored by XO Communications WHITE PAPER: Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more! Posted: 25 May 2012 \| Published: 25 May 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Disaster Recovery \| IP \| IP Addresses \| IP Networks \| MPLS \| Network Best Practices \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Protocols \| SLA \| VoIP \| VPN

The Benefits of Migrating to MPLS sponsored by XO Communications WHITE PAPER: Learn more about MPLS-based private/IP networks and how they are becoming mainstream in today’s organizations. Discover the challenges inherent to migration and learn what you must be able to monitor and manage when adopting this type of network. Posted: 08 Mar 2012 \| Published: 08 Mar 2012 TOPICS: IP Networks \| MPLS \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Networking \| SLA \| VPN

Evolving Security: 5 Reasons to Outsource Network Security Management in Today's Threat Environment sponsored by XO Communications WHITE PAPER: Discover five reasons why outsourcing your network security management can help you combat malware, hackers, and the evolving threat landscape. Posted: 03 May 2012 \| Published: 03 May 2012 TOPICS: Hackers \| Malware \| Network Security \| Outsourcing \| Security \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats

Consolidate Fax to Cut Costs and Ensure Reliable Communications sponsored by OpenText WHITE PAPER: This whitepaper explores how fax consolidation can help business stretch their IT dollars farther while maintaining the services that support their business processes and revenue generation. Posted: 11 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Business Integration \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Management \| Document Imaging \| Document Management \| Document Management Software \| Fax Equipment \| Fax Formats \| Fax Machines \| Fax Server Hardware \| Fax Software \| Information Management \| Network Peripheral Hardware

Dell completes virtualization deployment for heavy-equipment dealer Kelly Tractor in 20 days sponsored by Dell and VMware CASE STUDY: An aging, proprietary enterprise resource planning (ERP) system at Kelly Tractor limited the company's ability to integrate information from separate departments and build new, innovative sales and services tools. Read how the company benefited from Dell and VMware virtualization. Posted: 01 Jun 2009 \| Published: 01 Jun 2009 TOPICS: Fibre Channel \| Fibre Channel SAN \| SAN \| Server Consolidation \| Server Management \| Server Provisioning \| Server Virtualization \| Storage Architectures \| Storage Capacity \| Storage Consolidation \| Storage Infrastructure \| Storage Management

Benefits of Cloud-Based Communications sponsored by Interactive Intelligence, Inc. PRESENTATION TRANSCRIPT: This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. Posted: 10 May 2012 \| Published: 10 May 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Guide to using social media for customer support sponsored by ComputerWeekly.com WHITE PAPER: Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Business Communications \| Business Consulting Services

Strategy Guide to Converged Infrastructure in the Branch Office sponsored by HP & Intel WHITE PAPER: Access this resource to discover how one organization implemented a converged infrastructure solution to upgrade technology, standardize equipment, and improve collaboration. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Blade Servers \| Collaboration \| Collaborative Applications Software \| Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers

Designing Networks for Rich Media Communications sponsored by Global Knowledge WHITE PAPER: Companies are continuing to invest in video and rich media technology to meet the needs of videoconferencing, on-demand videos and video surveillance. Access this paper to find out how you can achieve high performance and reliability, assure end-to-end QoS, and make deployment of a video-ready network easy. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: Data Center Management \| Data Center Networking \| Network Infrastructure \| Network Management \| Network Performance \| ROI \| WAN

Evaluation of managed print service suppilers sponsored by ComputerWeekly.com WHITE PAPER: In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: Communications Networks \| Communications Software \| IT Services \| Networking \| Networking Hardware \| Outsourcing

Introduction to Negotiation: A Primer for "Getting to Yes" sponsored by Global Knowledge WHITE PAPER: This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome. When all is said and done, negotiation is the art and science of convincing the other party that your best outcome is good for them. Posted: 10 Jan 2011 \| Published: 10 Jan 2011 TOPICS: Business Communications \| Negotiation \| Network Management \| Networking

How One Bank Improved Their Crisis Management Communications sponsored by BlackBerry CASE STUDY: In this case study, learn how a bank improved their crisis management communications with help from BlackBerry Solution. Posted: 06 Apr 2012 \| Published: 06 Apr 2012 TOPICS: Cache \| Communications Software \| Communications Systems \| Messaging Security \| Messaging Software \| Mobile Device Management \| Mobile Workers \| Smart Phones

Communication and collaboration in 2020: Inside UC’s faster future sponsored by Sprint EGUIDE: Uncover what unified communications and collaboration (UCC) are bound to look like by the year 2020 and learn what advances will truly reform your workplace’s UCC capabilities. Posted: 21 May 2012 \| Published: 21 May 2012 TOPICS: Cloud Computing \| Collaboration \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Remote Users \| Smart Phones \| Tablet PC \| Unified Messaging

CW+: Quocirca report: Effective public sector citizen communication sponsored by ComputerWeekly.com WHITE PAPER: The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Communications Networks \| IT Management \| IT Spending

Ciena Leverages Avaya Unified Communications and Extends Global Capabilities sponsored by Carousel Industries CASE STUDY: Check out this case study to learn how a network infrastructure solutions provider used SIP enablement and Unified Communications to minimize costs, increase productivity, and expand their global reach. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Data Management \| Network Infrastructure \| Networking \| SIP \| Telecommunications Infrastructure \| Telecommunications Networks \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| VPN

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