Workgroups

WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: How can management communicate business strategy effectively and assure that the entire organization has bought in to the strategy and is aligned behind it? Business performance optimization systems are an important tool for success.

Posted: 25 Sep 2009 | Published: 25 Sep 2009

WHITE PAPER: This paper gives you an overview of how Ovum has helped penetrate the upper-midmarket. Even when the slowing growth of the market hasn't.

Posted: 24 Sep 2009 | Published: 24 Sep 2009

WHITE PAPER: Read this business brief to learn how your growing business can: lower costs by enabling process flexibility, improve process flexibility by cutting costs, use process flexibility to control costs across your entire organization, and to continuously keep your costs under control.

Posted: 25 Feb 2009 | Published: 25 Feb 2009

WHITE PAPER: The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.

Posted: 05 Jun 2009 | Published: 05 Jun 2009

WHITE PAPER: IBM offers the first integrated software platform dedicated to the delivery of smarter products, with our portfolio of software, hardware and services, IBM can help companies create and manage smarter products for a smarter planet. Read on to learn more.

Posted: 06 Oct 2009 | Published: 06 Oct 2009

WHITE PAPER: In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

WHITE PAPER: The era of business 2.0 is already upon us and companies that are not embracing it will be left behind. This brochure will outline some of the key business trends created by the business 2.0 model, how they affect your network and what can be done to address them. Read on to learn more.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WHITE PAPER: Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?

Posted: 09 Apr 2009 | Published: 09 Apr 2009