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Web 2.0

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DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white  … 
Definition continues below.
Web 2.0White Papers (View All Report Types)
101 - 125 of 193 Matches Previous Page  | Next Page
Information Optimization Transformation Experience Workshop
sponsored by Hewlett-Packard Limited
WHITE PAPER: Many organizations continue to struggle with basic BI competencies, such as information quality, data integration, governance, and accessibility. Read on to learn how you can benefit from an online Big Data workshop where your business and IT leaders can collaborate on the latest strategies and trends about strategic information management.
Posted: 24 Jan 2013 | Published: 24 Jan 2013

Hewlett-Packard Limited

Anatomy of the New Decision: Five Hot Trends Shaping Business Analytics
sponsored by Information Builders
WHITE PAPER: Businesses have been using data to improve decision-making for decades, but practicing legacy business intelligence strategies today can put you at a disadvantage. Read on to learn how the 5 hottest IT trends help you extract more sophisticated intelligence from your data, including: mobile computing, social media, cloud services, and more.
Posted: 19 Oct 2012 | Published: 19 Oct 2012

Information Builders

How Information Management 2.0 Could Impact Your Business
sponsored by Iron Mountain
WHITE PAPER: Have you heard of information management 2.0? Do you know how it affects cost and risk concerns associated with traditional information management best practices? Uncover tips and tricks for driving down the costs and risks in the era of new communication and collaboration technologies.
Posted: 14 Jun 2012 | Published: 01 Jun 2012

Iron Mountain

CW+ Quocirca report: Standardised battlefield SOA
sponsored by ComputerWeekly.com
WHITE PAPER: Enabling Network Centric Operations through the provision of inclusive, adaptive information networks in harsh and rapidly changing situations.
Posted: 21 Oct 2011 | Published: 09 Sep 2010

ComputerWeekly.com

Customer Care in a Social World: Are We There Yet?
sponsored by Oracle Corporation
WHITE PAPER: This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.
Posted: 21 Sep 2012 | Published: 01 Mar 2012

Oracle Corporation

Is Social Media Transforming Your Business?
sponsored by Oracle Corporation
WHITE PAPER: It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  
Posted: 13 Sep 2012 | Published: 01 Mar 2012

Oracle Corporation

The Social Business: Advent of a new age
sponsored by IBM
WHITE PAPER: This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
Posted: 30 Jul 2012 | Published: 16 Feb 2011

IBM

The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER: Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012

Salesforce.com

Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER: Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012

LiveOps

Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
sponsored by Medallia
WHITE PAPER: The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application.
Posted: 03 Jul 2012 | Published: 03 Jul 2012

Medallia

Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
sponsored by DMG Consulting
WHITE PAPER: This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: 16 May 2012 | Published: 01 Nov 2011

DMG Consulting

Five Calls to Make When Developing a Mobile Learning Strategy
sponsored by Skillsoft
WHITE PAPER: This brief resource provides tips for deploying mobility in the workplace.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services
sponsored by IBM
WHITE PAPER: This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: 16 Apr 2012 | Published: 16 Apr 2012

IBM

Load Testing 2.0 for Web 2.0: Simplifying performance validation for Rich Internet Applications
sponsored by Hewlett-Packard Company
WHITE PAPER: Before Ajax or other RIA technologies can be ready for prime time in your business, you need to verify that they can deliver enterprise-scale performance that won't lag or crash under peak loads. Read this white paper to learn best practices for load testing that will help you make sure that they're ready.
Posted: 06 Apr 2012 | Published: 28 Feb 2010

Hewlett-Packard Company

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

Voxeo

How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012

Infor CRM

Communication & collaboration in the Enterprise 2.0 world
sponsored by Huddle
WHITE PAPER: This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
Posted: 01 Jan 2012 | Published: 29 Dec 2011

Huddle

The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management
sponsored by IBM
WHITE PAPER: This white paper discusses the vision for the Jazz initiative, the technology and associated products from Rational and its partners, and the community that is participating in all of these elements. It includes experiences shared by users of Rational Jazz products as well as those of partners building complementary Jzzz-based capabilities.
Posted: 28 Nov 2011 | Published: 28 Nov 2011

IBM

Readying your Portals for Social Business
sponsored by IBM
WHITE PAPER: Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
Posted: 16 Nov 2011 | Published: 16 Aug 2011

IBM

The next big idea: integrating innovation and portfolio management
sponsored by IBM
WHITE PAPER: Organizations that can continually deliver innovative products and services often garner majority marketplace share, premium profit margins and an industry-leading status. This white paper focuses on controlling that innovation with a portfolio management solution that will support sourcing, prioritization, process support, and more.
Posted: 14 Nov 2011 | Published: 31 Dec 2010

IBM

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels
sponsored by Verint Systems
WHITE PAPER: The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.
Posted: 03 Nov 2011 | Published: 03 Nov 2011

Verint Systems

Implementing Web Chat: How to Launch, Staff, and Monitor
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Read this white paper to learn more about why you should implement web chat into your current customer support operations.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Citrix Online- GoToAssist

AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications
sponsored by IBM
WHITE PAPER: In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery.
Posted: 25 Oct 2011 | Published: 25 Oct 2011

IBM

Web Content Management ROI Measurement
sponsored by Siteworx
WHITE PAPER: Web content management systems (WCM) drive business for a variety of industries. Read this white paper to learn more about WCM-- how it can help your business and why it is important to get on board with WCM systems before you fall behind.
Posted: 11 Oct 2011 | Published: 10 Oct 2011

Siteworx

Align policy, processes and people for efficient tax and finance operations
sponsored by IBM
WHITE PAPER: Learn how to leverage advanced case management to apply analytics to detect fraud and support investigations.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

IBM
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WEB 2.0 DEFINITION (continued): …  paperTim O'Reilly is generally credited with inventing the term, following a conference dealing with next-generation Web concepts and issues held by O'Reilly Media and MediaLive International in 2004. O'Reilly Media has subsequently been energetic about trying to copyright "Web 2.0" and holds an annual conference of the same name. There is, however, some dispute about whether O'Reilly is responsible for the original coinage. Joe Firmage, for instance, used Web 2.0 to describe using the World Wide Web as a platform in 2003.One of the most significant differences between Web 2.0 and the traditional … 
Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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