Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief
sponsored by Hewlett-Packard Limited
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With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Gartner newsletter: HP Business Intelligence
sponsored by Hewlett-Packard Limited
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This newsletter discusses the challenges many organizations face when trying to utilize 'social intelligence.' Access this resource now for insight on how to use data for enhanced customer interactions.
Posted: 13 Feb 2012 | Published: 13 Feb 2012
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Unlock the Value of Social Media Data
sponsored by Hewlett-Packard Limited
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Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: 05 Jan 2012 | Published: 04 Jan 2012
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Readying your Portals for Social Business
sponsored by IBM
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Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
Posted: 16 Nov 2011 | Published: 16 Aug 2011
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CW+ Quocirca report: Standardised battlefield SOA
sponsored by ComputerWeekly.com
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Enabling Network Centric Operations through the provision of inclusive, adaptive information networks in harsh and rapidly changing situations.
Posted: 21 Oct 2011 | Published: 09 Sep 2010
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Is Social Media Transforming Your Business?
sponsored by Oracle Corporation
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It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.
Posted: 13 Sep 2012 | Published: 01 Mar 2012
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The Social Business: Advent of a new age
sponsored by IBM
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This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
Posted: 30 Jul 2012 | Published: 16 Feb 2011
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The mini-guide to social customer service
sponsored by Salesforce.com
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Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012
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Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
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Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
sponsored by Medallia
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The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application.
Posted: 03 Jul 2012 | Published: 03 Jul 2012
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
sponsored by DMG Consulting
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This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: 16 May 2012 | Published: 01 Nov 2011
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Five Calls to Make When Developing a Mobile Learning Strategy
sponsored by Skillsoft
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This brief resource provides tips for deploying mobility in the workplace.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services
sponsored by IBM
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This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: 16 Apr 2012 | Published: 16 Apr 2012
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Load Testing 2.0 for Web 2.0: Simplifying performance validation for Rich Internet Applications
sponsored by Hewlett-Packard Company
WHITE PAPER:
Before Ajax or other RIA technologies can be ready for prime time in your business, you need to verify that they can deliver enterprise-scale performance that won't lag or crash under peak loads. Read this white paper to learn best practices for load testing that will help you make sure that they're ready.
Posted: 06 Apr 2012 | Published: 28 Feb 2010
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
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This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
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Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Communication & collaboration in the Enterprise 2.0 world
sponsored by Huddle
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This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
Posted: 01 Jan 2012 | Published: 29 Dec 2011
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The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management
sponsored by IBM
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This white paper discusses the vision for the Jazz initiative, the technology and associated products from Rational and its partners, and the community that is participating in all of these elements. It includes experiences shared by users of Rational Jazz products as well as those of partners building complementary Jzzz-based capabilities.
Posted: 28 Nov 2011 | Published: 28 Nov 2011
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The next big idea: integrating innovation and portfolio management
sponsored by IBM
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Organizations that can continually deliver innovative products and services often garner majority marketplace share, premium profit margins and an industry-leading status. This white paper focuses on controlling that innovation with a portfolio management solution that will support sourcing, prioritization, process support, and more.
Posted: 14 Nov 2011 | Published: 31 Dec 2010
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A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels
sponsored by Verint Systems
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The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.
Posted: 03 Nov 2011 | Published: 03 Nov 2011
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Implementing Web Chat: How to Launch, Staff, and Monitor
sponsored by Citrix Online- GoToAssist
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Read this white paper to learn more about why you should implement web chat into your current customer support operations.
Posted: 27 Oct 2011 | Published: 27 Oct 2011
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AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications
sponsored by IBM
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In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery.
Posted: 25 Oct 2011 | Published: 25 Oct 2011
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Web Content Management ROI Measurement
sponsored by Siteworx
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Web content management systems (WCM) drive business for a variety of industries. Read this white paper to learn more about WCM-- how it can help your business and why it is important to get on board with WCM systems before you fall behind.
Posted: 11 Oct 2011 | Published: 10 Oct 2011
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Align policy, processes and people for efficient tax and finance operations
sponsored by IBM
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Learn how to leverage advanced case management to apply analytics to detect fraud and support investigations.
Posted: 10 Oct 2011 | Published: 10 Oct 2011
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Web Content Management (WCM) ROI Measurement
sponsored by Siteworx
WHITE PAPER:
Web content management systems (WCM) drive business for a variety of industries. Read this white paper to learn more about WCM-- how it can help your business and why it is important to get on board with WCM systems before you fall behind.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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