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ALSO CALLED: eCRM Services
DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.
CRM ServicesWhite Papers (View All Report Types)
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Trends and Directions in Web-Based Support
sponsored by WebEx Communications, Inc.
WHITE PAPER: Almost half of IT expenditures go towards the total cost of support and maintenance in most organizations. Read this paper to learn ten best practices for adopting virtual support networks to cost-effectively improve the management of your IT systems.
Posted: 12 Oct 2006 | Published: 11 Oct 2006

WebEx Communications, Inc.
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