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Profiling

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DEFINITION: To analyze a group of customers, leads, or prospects and to determine what characteristics (e.g., industry, annual sales, number of employees, etc.) they might have in common. You can use profiling information to better direct your future sales and marketing programs.
ProfilingMultimedia (View All Report Types)
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Site visit programs fuel outsourcing success
sponsored by Hewlett-Packard Limited
WEBCAST: Site visit programs play a critical role in any successful outsourcing initiative. This on-demand webcast describes key features of an effective site visit program.
Posted: 11 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Social Enterprise Services Overview Video
sponsored by Hewlett-Packard Company
WEBCAST: View this brief webcast to learn more about an l enterprise service solution that integrates social media channels with customer service strategies in order to build stronger relationships with clients.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Systems of Engagement: The Future of Enterprise IT
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, Forrester Research Vice President and Principal Analyst John McCarthy describes how systems of engagement are shaping the future of enterprise IT. Tune in to learn more today.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

Tackling the Challenges of ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover 4 major challenges that are associated with ITSM and how a hybrid solution can tackle them effectively.
Posted: 29 Jul 2014 | Premiered: 02 Jan 2013

FrontRange Solutions Inc.

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

The 3 Metrics That Matter: Understanding the Data You Need to Run Your Subscription Business
sponsored by Zuora, Inc
WEBCAST: Find out how the Subscription Economy can help your organization improve online consumer services.
Posted: 31 Oct 2014 | Premiered: Oct 31, 2014

Zuora, Inc

The Migration Towards SIP for Contact Centers
sponsored by Twilio
WEBCAST: Find out why you should connect your contact center to the cloud.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014


The New Era of BPM: Uniting Insight and Automation for Improved Process Management
sponsored by OpenText
WEBCAST: In this webcast, discover how to marry understanding, automation and management of your business flows and case management needs. You'll also learn how to unify process and case management best practices while providing the fastest time to value.
Posted: 18 Aug 2014 | Premiered: Mar 27, 2014

OpenText

The Subscriber Decision Journey: A New Model For A New Experience
sponsored by Zuora, Inc
WEBCAST: Find out how the subscription experience helps customers perceive their relationship with your products.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

Zuora, Inc

Simplify Sales Environments with the Web Commerce Pattern of the IBM PureApplication System
sponsored by IBM
VIDEO: Watch this brief video today to learn of a commerce pattern platform that allows organizations to quickly deploy commerce infrastructures and adjust capacity easily to accommodate peak usage. Learn how creating a highly stable environment will ensure optimal resource usage and minimize downtime to provide the best possible customer experience.
Posted: 14 Nov 2013 | Premiered: 21 May 2013

IBM

Smarter Commerce Manufacturing Interactive Guide
sponsored by IBM
VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
Posted: 30 Jan 2012 | Premiered: 30 Jan 2012

IBM

Smarter Data Management - Controlling Data Growth
sponsored by IBM
VIDEO: Data growth is one of the most significant challenges – and opportunities - facing organizations today. New forms of data, the retention of additional detail for analysis, increasing pressure for high availability of more of the data, regulatory and security.
Posted: 06 Apr 2011 | Premiered: 06 Apr 2011

IBM

Strategies for Driving Operational Efficiency and Reducing Costs
sponsored by Cisco Systems, Inc.
PODCAST: Find out how Jeremy Gill, CIO, Michael Baker Corporation, is using technology to optimize processes while delivering cost savings and superior customer service.
Posted: 16 Mar 2011 | Premiered: Mar 16, 2011

Cisco Systems, Inc.

SWING Integrator - Office Integration for Lotus Notes
sponsored by SWING Software
TRIAL SOFTWARE: Every organization standardized on Lotus Notes and MS Office or OpenOffice needs advanced integration between Notes and its Office suite. This includes attachment handling, field exchange, mail-merge, document automation, reporting, and PDF conversion.
Posted: 01 Feb 2007 | Premiered: 01 Jan 2007

SWING Software

Sybase IQ 15: More Flexibility to Adapt and Grow
sponsored by Sybase, an SAP company
WEBCAST: Please join Bill Jacobs, Director of Technical Marketing, Sybase IQ, in this webcast about the first of seven topic areas – as he discusses the new features added to Sybase IQ 15 that enhance the flexibility of Sybase IQ 15 for analytics, reporting and business intelligence applications.
Posted: 31 Aug 2009 | Premiered: Aug 1, 2009

Sybase, an SAP company

Sybase IQ 15: Smarter Analytics
sponsored by Sybase, an SAP company
WEBCAST: Businesses today are facing a very different kind of competition that is rooted in extensive data analysis and demonstrated in decision making that is fast, comprehensive, and based on factual information. In this environment, Sybase IQ shines as a highly optimized analytic server.
Posted: 31 Aug 2009 | Premiered: Aug 1, 2009

Sybase, an SAP company

Sybase Video: Complex Event Processing for Continuous Intelligence
sponsored by Sybase, an SAP company
VIDEO: Discover how Sybase uses Complex Event Processing to help financial services companies capitalize on critical opportunities as they happen. This real-time Continuous Intelligence delivers actionable insights to enable informed decisions that can increase revenue, solve customer problems and reduce risk.
Posted: 08 Jul 2011 | Premiered: 08 Jul 2011

Sybase, an SAP company

Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives
sponsored by DataFlux Corporation
WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.
Posted: 04 Oct 2007 | Premiered: Aug 1, 2007

DataFlux Corporation

The First Mile - Business Critical Real Time Customer Interactions
sponsored by Kofax, Inc.
WEBCAST: In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.
Posted: 31 Mar 2014 | Premiered: Mar 31, 2014

Kofax, Inc.

The Importance of Real-Time Executive Dashboards
sponsored by ASG Software Solutions
WEBCAST: Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast.
Posted: 07 Feb 2011 | Premiered: Feb 24, 2011, 11:00 EST (16:00 GMT)

ASG Software Solutions

The Many Benefits of Lean IT
sponsored by Cisco Systems, Inc.
VIDEO: Can a leaner approach to IT deliver greater value at lower cost? Flextronics' CIO David Smoley reveals how a lean approach to IT, similar to successful methods used in manufacturing, delivers greater value to organizations and their customers.
Posted: 20 Sep 2010 | Premiered: 20 Sep 2010

Cisco Systems, Inc.

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
sponsored by SAP America, Inc.
WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)

SAP America, Inc.

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
sponsored by SAP America, Inc.
PODCAST: In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 14 Apr 2009 | Premiered: Apr 14, 2009

SAP America, Inc.

The Quest for Killer SIP Apps
sponsored by NACR
WEBCAST: Learn the benefits SIP can bring to your organization – helping you provide a heterogeneous UC environment to your users, increase enterprise mobility, ensure the delivery of communications applications, and more!
Posted: 13 Jun 2012 | Premiered: May 31, 2012

NACR

The Ultimate Upgrade Experience for Oracle E-Business Suite 12.1
sponsored by Fujitsu & Oracle
WEBCAST: This on-demand webcast outlines new features and functionality in Oracle's E-Business Suite R-12.1, including support, and explains how to build the business case for upgrading. Find out how to ensure a ROI when you upgrade to R-12.1 using the strategic approach this webcast provides.
Posted: 30 Sep 2011 | Premiered: Sep 29, 2011

Fujitsu & Oracle
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