Profiling

WEBCAST: In this brief video, learn how the leading wheel and tire distribution company American Tire Distributors was able to reduce costs, improve performance, and empower scalability and agility by virtualizing its Oracle E-Business Suite tools.

Posted: 19 Apr 2013 | Premiered: Apr 19, 2013

VIDEO: Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease.

Posted: 21 Feb 2013 | Premiered: 14 May 2012

VIDEO: This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors.

Posted: 22 Mar 2013 | Premiered: 22 Mar 2013

VIDEO: Belden is one of the largest U.S. manufacturers of high-speed electronic cables. See how the company replaced its on-demand solution with SAP CRM to track its success with customers, enabling the company to view prior performance in order to plan for the future.

Posted: 21 Aug 2012 | Premiered: 21 Aug 2012

WEBCAST: Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you  need to consider, important technologies, how to overcome key integration challenges, and more.

Posted: 08 Apr 2013 | Premiered: Apr 8, 2013

WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.

Posted: 20 Nov 2005 | Premiered: May 4, 2005

VIDEO: Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty.

Posted: 10 Dec 2012 | Premiered: 10 Dec 2012

VIRTUAL ENVIRONMENT: This classroom addresses the challenges enterprises face as they attempt to centralize the BI strategy and the tools and methodologies that are addressing these challenges.

Posted: 25 Apr 2013 | Premiered: 16 Mar 2013

PODCAST: Many companies are benefiting from a smarter approach to infrastructure and architecture.Access this podcast aimed at IT decision makers who are using technology to transform their organizations and improve business performance. Find out how you can turn your company into a smarter organization and make your IT become more strategic.

Posted: 18 Mar 2013 | Premiered: Mar 18, 2013

VIDEO: In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand.

Posted: 21 Jan 2013 | Premiered: 04 Nov 2012

VIDEO: In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand.

Posted: 01 Apr 2013 | Premiered: 01 Apr 2013

WEBCAST: Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers.

Posted: 18 Dec 2012 | Premiered: Dec 18, 2012

VIDEO: View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

WEBCAST: Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.

Posted: 29 Apr 2013 | Premiered: Apr 29, 2013

WEBCAST: When organizations adopt Alfabet’s planningIT, decision makers have more knowledge about their operating environments and use this information to leverage existing assets and avoid unnecessary investments in software or development.

Posted: 26 Oct 2011 | Premiered: Jan 10, 2011

VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

WEBCAST: With a variety of new application transformation solutions, businesses are attempting to bring together cloud, mobile and collaborative technologies to expand reach, enhance customer engagement, and drive bigger revenues. Access this video for more on the application transformation evolution and how it can affect your business and its success.

Posted: 02 Jul 2012 | Premiered: Jul 2, 2012

VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.

Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.

Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.

Posted: 26 Jan 2011 | Premiered: Jan 26, 2011

VIRTUAL SEMINAR: Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."

Posted: 24 Jan 2012 | Premiered: 24 Jan 2012

WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.

Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

WEBCAST: Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.

Posted: 22 Jun 2012 | Premiered: Jun 22, 2012

VIDEO: Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WEBCAST: View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.

Posted: 26 Sep 2008 | Premiered: Sep 26, 2008