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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

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ITIL White Papers (View All Report Types)
101 - 125 of 132 Matches Previous Page  |  Next Page
How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
WHITE PAPER: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Published: 07 Oct 2008

newScale, Inc.

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA Technologies.
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Essential ITIL: What You Need to Succeed
sponsored by CA Technologies.
WHITE PAPER: ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: 25 Aug 2008 | Published: 25 Aug 2008

CA Technologies.

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008

TechExcel

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008

IBM

Innovative Collaboration to Advance Your Business
sponsored by IBM
WHITE PAPER: In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies.
Posted: 01 Jul 2008 | Published: 01 Apr 2007

IBM

Virtual Data Center eZine - Volume 3
sponsored by Virtual Data Center eZine - Volume 3
WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management
Posted: 19 Jun 2008 | Published: 01 Jun 2008


Good to Great: Transform IT through Service Lifecycle Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett Packard Enterprise

Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett Packard Enterprise

Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005

GoToAssist

Emerging IT Shifts towards Business Service Automation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
Posted: 25 Apr 2008 | Published: 01 Nov 2007

Hewlett Packard Enterprise

BoxTone: Mobile User Management with ITIL and ITSM
sponsored by BoxTone
WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...
Posted: 15 Apr 2008 | Published: 15 Apr 2008

BoxTone

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO)
sponsored by CA Technologies.
WHITE PAPER: In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness.
Posted: 20 Mar 2008 | Published: 01 Sep 2007

CA Technologies.

CA White Paper: Getting Started with a Project Management Office (PMO)
sponsored by CA Technologies.
WHITE PAPER: This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO).
Posted: 20 Mar 2008 | Published: 01 Sep 2007

CA Technologies.

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

HP Software and HP Services Unite around Service Management Solutions
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This analyst report addresses and the uniting of HP Software and Services to better align solutions with business outcomes and help customers implement the lifecycle view of management and governance advocated by such standards as ITIL V3.
Posted: 19 Sep 2007 | Published: 05 Jul 2007

Hewlett Packard Enterprise

Enterprise Change Management: Blending Technology with Best Practices to Improve IT Efficiency & Achieve Compliance
sponsored by SunView Software Inc.
WHITE PAPER: Effective change management is required to rapidly and successfully respond to new challenges. Get an in-depth explanation of the available technologies and best practice frameworks that exist to help organizations control change activities.
Posted: 04 Sep 2007 | Published: 01 Sep 2007

SunView Software Inc.

Closing the IT Process Automation Gap
sponsored by Opalis Software, Inc.
WHITE PAPER: Many organizations are in the midst of implementing ITIL. But are they putting the appropriate operational processes into place? Learn how automating operational processes with run book automation software can help organizations better benefit from ITIL.
Posted: 28 Aug 2007 | Published: 01 Aug 2007

Opalis Software, Inc.

HP's Universal CMDB: A Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, read about the evolution of Configuration Management Database (CMDB) adoption in the market, CMDB solution integration and the overall architecture requirements for CMDB.
Posted: 24 Aug 2007 | Published: 01 Jan 2007

Hewlett Packard Enterprise

Managing Today's Data Centers: Avoiding the Impending Crisis
sponsored by Aperture - An Emerson Network Brand
WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations.
Posted: 16 May 2007 | Published: 01 May 2007

Aperture - An Emerson Network Brand

Getting ITIL Done with IT Process Automation
sponsored by Opalis Software, Inc.
WHITE PAPER: Compliance, operational efficiency and higher service levels are driving demand best practice frameworks like ITIL. Read this paper to learn how to achieve these goals, by orchestrating, integrating and automating ITIL processes with run book automation
Posted: 03 Apr 2007 | Published: 01 Apr 2007

Opalis Software, Inc.

Apply the ITIL Framework with Confidence
sponsored by TechExcel
WHITE PAPER: This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements.
Posted: 12 Mar 2007 | Published: 01 Mar 2007

TechExcel

Financial Management for IT Services: An IT Service Management Process Map
sponsored by CA Technologies.
WHITE PAPER: Financial management for IT service delivery can improve daily service support. Read this paper to learn about financial management for IT services and how to avoid its associated problems with technology that integrates and automates ITIL processes.
Posted: 01 Mar 2007 | Published: 01 Jun 2006

CA Technologies.

Reducing Costs in Operations Management with ITIL-Based Process Automation
sponsored by Opalis Software, Inc.
WHITE PAPER: Operational costs increase with every technology implementation. Automated process driven management can help lower these costs and improve IT efficiencies. Read this white paper to learn about the benefits of ITIL-based process automation.
Posted: 01 Nov 2006 | Published: 01 Nov 2006

Opalis Software, Inc.

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: 09 Oct 2006 | Published: 01 Feb 2007

Enterprise Management Associates (EMA)
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