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ALSO CALLED: Customer Call Center Management, Call Centre Management
DEFINITION: Silent monitoring refers to the practice of call center managers or senior agents listening to the interaction between an incoming caller and an agent. Silent monitoring is generally used in training and, on an ongoing basis, to ensure that customer service and productivity goals are being met. While a disclaimer must be offered to the incoming caller to inform them that their call may be recorded,  … 
Call Center Management IT Downloads (View All Report Types)
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Demo - Installing Hyper-V Server on Dell PowerEdge R805
sponsored by Dell EMC and Microsoft
SOFTWARE DEMO: This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely.
Posted: 11 Dec 2008 | Premiered: 11 Dec 2008

Dell EMC and Microsoft

Ericom Blaze — RDP Acceleration
sponsored by Ericom Software
TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.
Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

Ericom Software

ESET: Threat Center
sponsored by ESET
PRODUCT DEMO: IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
Posted: 02 Sep 2010 | Premiered: 02 Sep 2010

ESET

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Vantara
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Vantara

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Vantara
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Vantara

IBM Cognos 8 BI Demonstration
sponsored by IBM
PRODUCT DEMO: This demonstration shows all the capabilities of the IBM Cognos 8 BI product. Demos are presented for all roles including employees, managers, BI professionals, business analysts, and system administrators.
Posted: 17 Mar 2010 | Premiered: 17 Mar 2010

IBM

Innovators Demo Part II - Your Collaboration Destiny Continues
sponsored by IBM
PRODUCT DEMO: Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.
Posted: 18 Jun 2010 | Premiered: 17 Jun 2010

IBM

N-able Help Desk Manager: Free 30-Day Trial
sponsored by Solarwinds N-able
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Solarwinds N-able

Network Management Solution: WhatsUp Gold
sponsored by Ipswitch WhatsUp Gold
TRIAL SOFTWARE: WhatsUp Gold is the most intuitive, comprehensive, and cost-effective network management toolset available today.
Posted: 01 Mar 2011 | Premiered: 01 Mar 2011

Ipswitch WhatsUp Gold

Online Trial: Rational System Architect
sponsored by IBM
SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM

Orion Network Configuration Manager (NCM)
sponsored by SolarWinds, Inc.
TRIAL SOFTWARE: Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.
Posted: 14 Jul 2009 | Premiered: 14 Jul 2009

SolarWinds, Inc.

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

WebEx Systems Management
sponsored by WebEx Communications, Inc.
PRODUCT DEMO: WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind.
Posted: 02 Mar 2007 | Premiered: 01 Mar 2007

WebEx Communications, Inc.

What’s New with IBM Cognos Business Intelligence V10.1
sponsored by IBM
PRODUCT DEMO: See what's new in IBM Cognos Business Intelligence V10.1 that makes it possible to connect everyone in your organization with the insight, analytics and information they need to make better, faster, smarter decisions.
Posted: 07 Feb 2011 | Premiered: 07 Feb 2011

IBM

Zenoss Core: Open Source Monitoring and Systems Management
sponsored by Zenoss, Inc.
TRIAL SOFTWARE: Network management and systems management professionals have more infrastructure than ever to manage. Existing systems management tools are incomplete, too expensive and/or too complex. Download this trial softwar and learn how Zenoss Core Open Source Monitoring and Systems Management can help.
Posted: 26 Jan 2009 | Premiered: 22 Jan 2009

Zenoss, Inc.
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