Adapting to rapid change
By: Zendesk View more from Zendesk >>
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How to Achieve a 3X ROI with Slack
By: Slack
Type: White Paper
Love it or hate it, remote work has become a major part of the business landscape in the past year, and it’s not going anywhere. Over 80% of business leaders surveyed by Gartner plan to have at least a partially remote workforce moving forward.
This new remote reality makes collaboration tools more important than ever before.
In this white paper, learn about a commissioned study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching from email and chat to Slack.
These are also closely related to: "Adapting to rapid change"
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How to Achieve a 3X ROI with Slack
By: Slack
Type: White Paper
Love it or hate it, remote work has become a major part of the business landscape in the past year, and it’s not going anywhere. Over 80% of business leaders surveyed by Gartner plan to have at least a partially remote workforce moving forward.
This new remote reality makes collaboration tools more important than ever before.
In this white paper, learn about a commissioned study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching from email and chat to Slack.
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Omnichannel engagement: The secret to achieving customer satisfaction
By: 8x8
Type: eBook
Those that study customer behavior understand that if you have multiple messaging channels that are misaligned or if you deliver inconsistent service, your customers will abandon you.
In this e-book, you will learn the importance of omnichannel and that without it, your agents will operate in silos with no transparency or visibility, which leads to inconsistent service and ultimately, fewer customers.
Read on to learn more about the benefits of omnichannel transformation and unlock the secrets to building a customer satisfaction engine that keeps your business ahead of the rest.
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How CPaaS can enhance your CX and drive loyalty
By: Kaleyra
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With than half of today’s customers reporting they would likely to switch to a competitor when their expectations failed to be met by companies and brands, it has become critical for businesses to prioritize their customer experiences (CX) above all else. Browse this guide to learn more.
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Upstack 2023 annual report
By: Upstack, Inc.
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This 2023 Annual Report captures the value UPSTACK has worked hard to deliver for their customers and the major milestones they have reached along the way.
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Lower your TCO with serverless applications
By: AWS
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Serverless applications can save up to 68 percent of development costs by automatically allocating compute on a pay-for-use basis. Read the Deloitte whitepaper Determining the Total Cost of Ownership: Comparing Serverless and Server-based Technologies to learn more.
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MDR: Secure the future of your SMB
By: Hughes Network Systems
Type: White Paper
Attackers know that if they are aggressive and persistent enough in their attacks on SMBs, they will likely prevail. Fortunately, Managed Detection and Response (MDR) offers a path to protection. Read on to learn how MDR differs from traditional security solutions, what benefits it delivers, and if it’s right for your business needs.
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4 Reasons to Outsource Oracle Hyperion Administration
By: US Analytics
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If you don’t want to hire an in-house admin to manage Oracle Hyperion, you can instead consider Hyperion managed services. However, several questions may arise during this process related to cost and levels of support. Read this e-book to get these questions answered and to ensure your deployment and administration is smooth and streamlined.
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The hybrid cloud security issues that keep CISOs up at night
By: Gigamon
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Everything may not be exactly as it seems when it comes to hybrid cloud security. Download this Hybrid Cloud Security report from Gigamon to dissect hybrid cloud security myths versus reality, as told by their recent survey in which 1K global respondents participated.
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How you can better manage your network operations
By: Upstack, Inc.
Type: Case Study
Taylor Farms faced critical challenges in sourcing and managing its widespread network. Vendor proliferation had eroded visibility, diminished control, and led to inefficient deployment schedules, burdensome support processes, and fragmented security practices. Download this case study to learn more.
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Security leader’s guide to passwordless security
By: Ping Identity Corporation
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The average user has to manage passwords for more than 90 online accounts. So, what if you could eliminate passwords altogether? Download this white paper to learn more about passwordless security, and how it presents a solution to the current state of password clutter.
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3-step roadmap for ensuring less frustrated customers
By: Commify
Type: eBook
According to research, 41% of customers have contacted an organization’s customer service department over the past three days, and 63% have reached out in the last seven. However, many consumers find themselves frustrated by a handful of issues. So, how can you best combat these problems? Browse this guide to learn more.
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Leader’s guide for transforming your sales operation
By: Teleperformance
Type: Case Study
Transforming your organization’s in-house sales into a digital operation is no easy task. This was the case for a large food and beverage company. That’s when they found Teleperformance, who was able to help them revamp their tools, analytics, and reporting. Dig into this case study to learn more.
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Clients tell-all in Linux simplification and innovation for enterprises
By: TechTarget ComputerWeekly.com
Type: eBook
In this e-book, you will discover how to optimize server reliability, uptime, and IT manageability (and meet your SLAs) using an enterprise-grade Linux platform. Read on to ensure your business receives the processing power it needs to address increasingly sophisticated and demanding application requirements.
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Reduce costs without stifling innovation
By: AWS
Type: eBook
Whether it’s due to increasing volumes of data or ongoing economic uncertainty—optimizing the costs of your data strategy is critical to remain competitive in today’s complicated and ever-changing business landscape. What’s the best approach? Find out in The Ultimate Guide to Data Cost Optimization. Download now.
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Boost Your Team's Output: 5 Key Productivity Hacks
By: Slack
Type: White Paper
Eliminate productivity blockers and uncover five best practices for streamlining and automating your team's workflows.
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Boost Your Team's Output: 5 Key Productivity Hacks
By: Slack
Type: White Paper
Eliminate productivity blockers and uncover five best practices for streamlining and automating your team's workflows.
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ESG Showcase report: MDR for offensive & defensive security
By: CyberMaxx
Type: ESG Showcase
In the face of abounding security risks, many organizations are turning to managed detection and response (MDR) providers for help. To understand how MDR can support both offensive and defensive security, download this report by TechTarget’s Enterprise Strategy Group (ESG).
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How MoneySupermarket drives cloud cost efficiency with performance monitoring eBook
By: Datadog
Type: White Paper
Your cloud performance is as good as your monitoring practices. With the right insight into your processes, your organization can better adjust teams, processes, and technology to reduce cloud costs and improve cloud success. In this walkthrough, find a step-by-step guide to improving your cloud performance monitoring with ease.
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7 advantages of a SaaS-based application security program
By: Veracode, Inc.
Type: Resource
In this infographic, discover 7 advantages of a SaaS-based application security program vs. on-premises.
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Vulnerability management trends for 2024
By: JFrog
Type: Research Content
44% of organizations have a formal vulnerability management program in place internally, with 28% of organizations identifying 100 or more vulnerabilities each month. These findings and more are from Dark Reading’s The State of Vulnerability Management Report. Read the report here.
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State of GenAI: Enterprise Strategy Group report
By: Enterprise Strategy Group
Type: ESG Research Report
As the generative AI (GenAI) market accelerates, your business, like every business, is pressured to keep up. To strengthen your understanding of the present state of GenAI – including challenge areas, use cases and budget strategies – review this report by TechTarget’s Enterprise Strategy Group (ESG).
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What to look for in an SMB-ready mobile device
By: T-Mobile for Business
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Read this TechTarget e-guide to glean mobile device selection methods and best practices for SMBs, including what to look for in a mobile device, picking rugged mobile devices vs. consumer-grade ones, and deployment approaches.
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Why SMBs may not have the resources to manage secure connectivity
By: T-Mobile for Business
Type: White Paper
What are the key considerations that SMBs should look at to keep employees securely connected and productive when they are out of the office? Find out in this IDC white paper.
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Going phygital: Let customers choose their experience
By: 8x8
Type: eBook
Consumers across the globe are craving human interaction – 3 out of every 4 want more and a majority feel that brands are losing touch with the human element. Discover the benefits of going “phygital” in this e-book, including how to incorporate APIs in store and tapping into the live commerce market.
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Why compliance-as-a-service is essential for MSPs
By: Gen Digital
Type: White Paper
In their role as IT service providers, Managed Service Providers (MSPs) provide a diverse set of important services to their clients. Read this white paper to see how an MSP can provide comprehensive security services to their SMB clients while having the peace of mind needed to focus on growing as a business.
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Top Channels Travelers Use to Connect with Airlines: Insights for Executives
By: Teleperformance
Type: Research Content
With 69% of today’s customers who have contacted the same airline before and after the pandemic reporting that their interactions are now different, it has become critical for airline companies and other travel organizations to enhance their support efforts. However, doing so is easier said than done. Browse this guide to learn more.
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Applying automation to networking: A 101 lesson
By: Orchestral.ai
Type: Product Overview
As service tickets pile up, overwhelming and overburdening their network teams, what can organizations do to help? One way to relieve the burden is by employing a network management tool for event-driven automated remediation. Dig into this overview to learn all about one such tool.
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The future of customer engagement through digital communication
By: 8x8
Type: eBook
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
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How Financial Services Leaders are Ramping Up Innovation While Staying Secure
By: Slack
Type: White Paper
See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
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How Financial Services Leaders are Ramping Up Innovation While Staying Secure
By: Slack
Type: White Paper
See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
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Sustainability & connectivity: Do you know the SMB intersection?
By: T-Mobile for Business
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Discover in this white paper the route to an effective sustainability program for SMBs… and why it requires a bottom-up approach.
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Guide to Choosing the Right Remote Support Tool for a Remote Workforce
By: GoTo
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The demand for remote support has jumped since the pre-pandemic days, as have the number of technicians working remotely. But standardizing on a single remote support solution can reduce complexity and increase satisfaction. Download this e-book to discover the 5 most important factors to consider when evaluating remote support solutions.
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6 steps of automated network device remediation
By: Orchestral.ai
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To learn about six key steps of automated network device remediation, and to discover how you can automate your organization’s remediation process, download this overview.
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4,500 IT pros’ thoughts on network management
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To find out how 4,500 IT professionals approached network IT management in 2023, review this 23-page research report.
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CRM enters maturity as customer experience custodian
By: TechTarget ComputerWeekly.com
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CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
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Why SMBs cite connectivity as a top investment priority
By: T-Mobile for Business
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43% of U.S. organizations expect to increase investment in 5G devices for their employees over the next 12 months, in an effort to boost employee productivity. But where is this investment seeing the best productivity results? Find out in this IDC infographic.
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In this IDC white paper, discover the top benefits of AI, and the essential considerations and investments needed to get the most out of these potential gains.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
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The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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See the ease of cloud experimentation for SMB within AWS
By: AllCloud
Type: Blog
It’s a common pitch for SMBs: the cloud can save them money. It’s true, but it’s more than saving money and time on buying and maintaining hardware. Today, SMBs are using the cloud to change how they innovate their business. In the past, innovation required spending to experiment with hardware and software. But no more. Read on to see another way.
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Analyzing the economic impact of Red Hat training
By: Red Hat
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IT teams are faced with significant challenges, including increased IT complexity and skill shortages. This Enterprise Strategy Group (ESG) Economic Validation report explores how Red Hat Training enables your business to improve employee efficiency, increase IT performance and agility and improve governance. Read the ESG report here.
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Security Orchestration
By: Palo Alto Networks
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For cybersecurity teams today, alert volumes continue to rise, security product stacks continue to grow, and the threat landscape continues to expand. Security Orchestration highlights how to manage today’s security landscape including specific use cases, trends, how to select a vendor and more. Read on to get started.
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Discovering & eliminating shadow cloud workloads
By: Palo Alto Networks
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How can organizations discover shadow cloud workloads and eliminate the risk they pose? Learn how to examine your cloud environment the way adversaries do and manage your exposure properly in this white paper.
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5 advantages of event-driven automation
By: Red Hat
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Discover how event-driven automation enhances IT proactivity, efficiency, and streamlining in this white paper.
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Fill enterprise project management (EPM) skills gaps with managed services
By: US Analytics
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Read this product overview to discern the flexible, economical options to administer and support your EPM applications available to you through US-Analytics’ managed support services.
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Why automation is critical for midmarket success
By: Red Hat
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Midmarket firms need to be nimble and far-sighted in navigating today’s fluid, complex world of IT-inclusive business strategy to compete effectively with market behemoths. Read on to learn why executives must balance both IT and business strategy as they aim to maximize revenue, contain cost, and develop the agility needed to stay competitive.
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How to Automate Security Compliance Management
By: Orchestral.ai
Type: Product Overview
To learn why and how to shift your organization’s security policy compliance management from manual to automated, check out this overview.
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Why IT hiring is picking up amid ongoing economic concerns
By: TechTarget
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Hiring hasn’t stopped in 2023 despite fears of an economic recession; with software developers and cybersecurity specialists at the top of the list of in-demand roles: discovery why in this TechTarget e-guide.
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Enhancing SMB security with LTE/5G notebooks
By: T-Mobile for Business
Type: White Paper
Discover in this IDC white paper how connected notebooks can help SMBs enhance their security profile and improve productivity for the employee, while at the same time reducing overall IT and connectivity costs.
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Why efficient IT asset management requires a unified, automated platform
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.