Top Channels Travelers Use to Connect with Airlines: Insights for Executives

69% of customers who engaged with the same airline pre- and post-pandemic noticed shifts in their experiences. It is crucial for airline companies and travel entities to enhance their customer service efforts.

How can airlines revamp their communication channels to meet customer service expectations effectively? Dive into the research for a comprehensive analysis of channel adoption.

Interested in discovering strategies to empower your customer service teams and reach your experience goals efficiently? Contact Teleperformance for an exclusive workshop.

Vendor:: Teleperformance
Posted:: Feb 29, 2024
Published:: Feb 29, 2024
Format:: PDF
Type:: Research Content

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