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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service level describes, usually in measurable terms, the services a network service provider furnishes a customer within a given time period. When used as a call center metric, service level measures the percentage of incoming calls that an agent answers live in an established amount of time.For example, a service level of 90% can be achieved if 9 out of every 10 phone calls are answered before the  … 
Definition continues below.
Service Level ManagementReports
76 - 100 of 174 Matches Previous Page  | Next Page
Creating the hybrid organisation: Making public and private sector organisations relevant in the new economy
sponsored by ComputerWeekly.com
WHITE PAPER: This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.
Posted: 24 Oct 2011 | Published: 15 Jun 2010

ComputerWeekly.com

IT Service Management: Optimizing IT performance and delivered business value
sponsored by ComputerWeekly.com
WHITE PAPER: As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration.
Posted: 24 Oct 2011 | Published: 28 Jun 2010

ComputerWeekly.com

eGuide: ITSM basics and best practices
sponsored by SearchCIO.com
EGUIDE: This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.
Posted: 05 Jul 2011 | Published: 05 Jul 2011

SearchCIO.com

Key Methods for Managing Complex Database Environments
sponsored by Dell Software
WHITE PAPER: A slow relational database can substantially impact the performance of the applications it supports. Discover the key methods for managing complex database environment, and ensure your database stack is operating at optimal levels of performance and availability. Download the white paper today.
Posted: 02 Feb 2011 | Published: 02 Feb 2011

Dell Software

Introducing a Capacity Management Maturity Model
sponsored by TeamQuest Corporation
WHITE PAPER: As greater demands are placed on IT for efficiency and productivity, it is becoming more important for IT organizations to adopt more sophisticated business process management methods. Learn about a capacity management approach that allows IT to plan for improved services.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

TeamQuest Corporation

Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky
sponsored by TeamQuest Corporation
WHITE PAPER: Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

The Key To Cloud And Virtual Computing: Managing And Planning Capacity In 2011 And Beyond
sponsored by TeamQuest Corporation
WHITE PAPER: The flexibility and cost alternatives provided by virtualization, cloud computing and SaaS present organizations with a choice of platforms to run applications or a business service. These computing models highlight the need for a better capacity management process. Learn about effectively managing capacity for improvements in business services.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

Presentation Transcript: The Truth Behind SharePoint Recovery and Availability: Meeting your SLAs
sponsored by AvePoint, Inc.
PRESENTATION TRANSCRIPT: Read this webcast transcript to learn about recovery and availability with SharePoint 2010.
Posted: 27 Sep 2011 | Published: 27 Sep 2011

AvePoint, Inc.

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog
sponsored by CA Technologies.
WEBCAST: It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers.
Posted: 29 Aug 2011 | Premiered: Aug 24, 2011

CA Technologies.

Case Study: Liverpool Women's NHS Foundation Trust
sponsored by Kaseya International Limited
CASE STUDY: Access this exclusive resource to learn how one organisation within the health care industry updated their whole IT infrastructure by automating their IT support and service to improve system uptime and staff productivity. Dscover how this automation platform that can help your company manage your entire infrastructure while reducing costs.
Posted: 23 Aug 2011 | Published: 23 Aug 2011

Kaseya International Limited

Confidently maximize virtual investments with Integrated Service Management
sponsored by IBM
WHITE PAPER: IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.
Posted: 15 Aug 2011 | Published: 15 Aug 2011

IBM

IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER: This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011

BMC-Accenture

Garanti Teknoloji aids IT productivity with simplified mainframe operations
sponsored by CA Technologies.
CASE STUDY: This success story identifies the risks and consequences of poor mainframe management. Find out how one organization simplified this essential process and maintained its reputation and customer satisfaction.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

CA Technologies.

Keeping Pace with Your Customer’s Needs Automating Activation and IP Address Management with Cisco Solutions
sponsored by Cisco Systems, Inc.
VIDEO: This webcast looks at the issue of simplifying IP management and service automation, creating a scalable, reliable solution for meeting your customer needs. Learn how you can reduce delivery time and increase revenue.
Posted: 07 Jul 2011 | Premiered: 07 Jul 2011

Cisco Systems, Inc.

The Forrester Wave: EnterpriseService Bus, Q2 2011
sponsored by Oracle Corporation
ANALYST REPORT: This Forrester’s Wave report provides an unbiased evaluation of the strengths and weaknesses of top ESB vendors across a range of criteria. This in-depth guide not only contains coverage of features, vendors and products, but also features real-world input from over 20 customers currently using the evaluated products.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Oracle Corporation

Integrated service management and cloud computing:More than just technology best friends
sponsored by IBM
WHITE PAPER: This paper defines key aspects of integrated service management and cloud computing and describes their symbiotic relationship.
Posted: 19 May 2011 | Published: 01 Sep 2010

IBM

The Benefits of Cloud Storage Services
sponsored by Kaseya
EGUIDE: For solution providers, the last few years have proved that cloud-based storage solutions are the route to go for your customers. This eGuide breaks down the different types of cloud applications and provides the benefits and solutions to the right service fit for your channel business.
Posted: 12 May 2011 | Published: 11 May 2011

Kaseya

Strategies for Choosing A SaaS-Based I.T. Service Management Solution
sponsored by BMC Software, Inc.
WHITE PAPER: The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

BMC Software, Inc.

Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

E-Guide: Managed Services FAQ
sponsored by Pillar Data Systems
EGUIDE: In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.
Posted: 07 Mar 2011 | Published: 07 Mar 2011

Pillar Data Systems

Taking a Business Centric Approach to Service Level Compliance
sponsored by Neverfail Group Limited
WHITE PAPER: This paper discusses why it is imperative that Service Level Agreements (SLA) are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.
Posted: 14 Feb 2011 | Published: 14 Feb 2011

Neverfail Group Limited

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: 04 Feb 2011 | Published: 04 Feb 2011

Hewlett-Packard Company

The Evolution of the Data Center and the Role of Virtualized Infrastructure and Unified 3D Management
sponsored by Hitachi Data Systems
ANALYST REPORT: In this paper IDC examines Hitachi's new Virtual Storage Platform and Command Suite management software and explains how they speed the benefits of virtualization and dramatically improve the management of the infrastructure while modernizing the storage architecture.
Posted: 22 Dec 2010 | Published: 21 Dec 2010

Hitachi Data Systems

Presentation Transcript: Backup and Recovery Redesign with Deduplication - Why the Move is On
sponsored by EMC Backup and Recovery Solutions
PRESENTATION TRANSCRIPT: Today's backup challenges include exploding data growth, providing higher service levels, and mitigating business risks, while keeping costs under control.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

EMC Backup and Recovery Solutions

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation
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SERVICE LEVEL MANAGEMENT DEFINITION (continued): …  established time limit.There are multiple approaches to determining service levels, each involving how call centers define abandoned calls. They may be treated, for instance, as:Missed opportunities (counted against the service level)Ignored (unavoidable and a part of doing business)Completed (where the caller would have been serviced properly without a premature abandonment of the call when the wait time is reasonably short).Learn more about service level agreements:Negotiating service-level agreements and billing with cloud providers.SaaS evaluation: Considerations for a SaaS service-level agreement … 
Service Level Management definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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