In this case study, discover how to create a more consumer-friendly collaboration experience with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.
If you are responsible for administering the IT infrastructure at a small-to-medium size business (SMB), using network monitoring, mapping and alerting software can help you do your job better by maximizing network uptime and efficiency. Read this white paper for the top reasons to implement a network monitoring system.
In this e-guide, experts break down the differences and similarities between hardware and software load balancers. Learn when it's right to opt for virtual appliances, and what you need if you're aiming for their hardware counterpart.
This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees av opportunity to experience the benefits that VoIP and unified messaging bring to the workplace.
In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.
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