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Call Waiting Services

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DEFINITION: A service feature that provides an indication to a terminal already engaged in an established call that one or more calls are awaiting connection.
Call Waiting Services Reports
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10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

15 SIEM Products Analyzed and Reviewed
sponsored by IBM
WHITE PAPER: This resource objectively evaluates fifteen SIEM technologies and provides you with a detailed report of each one.
Posted: 24 Jun 2015 | Published: 25 Jun 2014

IBM

3 Bad Mistakes that will Sabotage Your ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

3 Myths About VoIP-based Business Phone Service That Could Be Holding Back Your Business
sponsored by 8x8, Inc.
WHITE PAPER: In this white paper, you'll learn how to dispel the 3 common myths associate with hosted VoIP services.
Posted: 21 Apr 2015 | Published: 27 Dec 2013

8x8, Inc.

3 reasons to trust HP as your strategic services partner
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following brief white paper to learn about the top three reasons why you should trust HP as your next strategic services partner for x86 server support.
Posted: 01 May 2015 | Published: 01 May 2015

Hewlett-Packard Limited

4 Steps to Meet Growing IT Demands
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

Rackspace

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: In this white paper, discover the five mistakes these businesses make – and how to avoid them.
Posted: 24 Apr 2015 | Published: 31 Dec 2013

RingCentral

5 Reasons Every MSP Should Sell SaaS Data Protection
sponsored by Datto, Inc.
WHITE PAPER: This white paper gives five reasons why MSPs need to take advantage of the growing need for SaaS environment data protection.
Posted: 10 Jun 2015 | Published: 10 Jun 2015

Datto, Inc.

5 Reasons to Buy – Not Build – Backup Capabilities
sponsored by Datto, Inc.
WHITE PAPER: Read this white paper to discover five reasons why buying backup may be a better idea than building your own, and how you can take the first steps in purchasing a reliable backup solution for your clients.
Posted: 11 Jun 2015 | Published: 11 Jun 2015

Datto, Inc.

5 Ways Great MSP's Automate Business
sponsored by Solarwinds N-able
WHITE PAPER: This white paper can give you essential insight into achieving efficiency in your MSP business by outlining the five services that the most successful MSPs automate.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

Solarwinds N-able

5 Ways to Satisfy Both Business and User Demands for IT Service
sponsored by CA Technologies.
WHITE PAPER: This whitepaper details five steps you must take in order to provide the IT service your end-users want at the cost your business demands.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

CA Technologies.

7 Tips on Becoming an IT Service Broker
sponsored by Rackspace
WHITE PAPER: This exclusive whitepaper explores seven important tips for transforming IT into a service broker.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Rackspace

A Portfolio for All of Your UC and Collaboration Needs
sponsored by Dimension Data
WHITE PAPER: This exclusive resource takes an in-depth look at how your business can transform and enable employees to communicate the way they want to. Read on to learn more.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Dimension Data

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

Achieve Faster Incident Resolution and Reduced Impact of System Downtime
sponsored by MindLink
CASE STUDY: Access this case study to learn how The Institutes deployed a chat solution that emphasizes business critical collaboration.
Posted: 29 May 2015 | Published: 29 May 2015

MindLink

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014

Dimension Data

6 Keys to Expand Your Revenue Opportunities through Data Management
sponsored by Datto, Inc.
WHITE PAPER: This paper outlines how Datto ALTO can expand an MSP's customer base and revenue growth with a BDR that addresses the unique needs of small business, from features to price.  Read this paper to learn the 6 keys to expand your business with untapped small business market.
Posted: 24 Apr 2013 | Published: 24 Apr 2013

Datto, Inc.

7 Secrets of Successful Small Business Communications
sponsored by RingCentral
WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.
Posted: 17 Feb 2014 | Published: 17 Feb 2014

RingCentral

A Buyer's Guide to IP PBX Options
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper discusses the three alternative approaches to choosing the right IP-based telephony system and the key considerations you should consider to fulfill your critical business requirements.
Posted: 10 Sep 2007 | Published: 01 Feb 2007

Alcatel-Lucent

A Future in Content(ion): Can Telecom Providers Win a Share of the Digital Content Market?
sponsored by IBM Line of Business
WHITE PAPER: A future in content(ion): Can telecom providers win a share of the digital content market? High growth in digital content offers significant opportunities for telecommunications providers. Find out more by downloading this IBM white paper.
Posted: 17 Jun 2008 | Published: 01 Jan 2007

IBM Line of Business

A SaaS-First Approach to Application Porfolio Management
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed.
Posted: 10 Oct 2013 | Published: 13 Oct 2011

BMC Software, Inc.

A Virtualization Roadmap from Dell and Intel
sponsored by Dell, Inc.
WHITE PAPER: Virtualization is more than a technology. It is a way of thinking about problems that allow us to go beyond the physical limitations nor­mally associated with entire classes of hardware, from servers to storage. Attaining the maximum benefits of virtualization, however, requires a plan and constant monitoring to ensure peak performance.
Posted: 29 Apr 2010 | Published: 29 Apr 2010

Dell, Inc.

ABI Research: Mobilize Enterprise Office Communications NOW with 4G
sponsored by Sprint
WHITE PAPER: Ready to integrate 4G into your wireless communications strategy? 4G technologies operate on licensed spectrum allowing greater control over spectrum use and access. 4G also provides capacity and speed similar to Wi-Fi to enable demanding applications.
Posted: 13 Apr 2011 | Published: 13 Apr 2011

Sprint

Accelerate Your Data Processing in the Cloud with Amazon Web Services and RightScale
sponsored by RightScale
WEBCAST: In this Webinar, we show you how to improve your processing of real time financial analytics with RightScale and AWS. We show a live demonstration of how a hedge fund would run a scalable grid application environment that is automated, resilient to errors, and auditable.
Posted: 06 Apr 2010 | Premiered: Mar 17, 2010, 12:00 EDT (16:00 GMT)

RightScale

Accelerating Carrier Ethernet Revenue through Service Differentiation
sponsored by InfoVista Corporation
VIDEO: Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.
Posted: 05 Dec 2011 | Premiered: 05 Dec 2011

InfoVista Corporation
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