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Call Waiting Services

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DEFINITION: A service feature that provides an indication to a terminal already engaged in an established call that one or more calls are awaiting connection.
Call Waiting Services White Papers (View All Report Types)
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Tipsheet: Building a Business Case for ACD Replacement
sponsored by Genesys
WHITE PAPER: As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is building a business case to convince other stakeholders that it's time to bring in a single SIP-based contact center infrastructure that can deliver a consistent omnichannel customer experience.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

Genesys
1 Match
 
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