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Call Waiting Services

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DEFINITION: A service feature that provides an indication to a terminal already engaged in an established call that one or more calls are awaiting connection.
Call Waiting Services White Papers (View All Report Types)
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5 Tips for Building a Business Case for Replacing Your Call Center ACD
sponsored by Genesys
WHITE PAPER: Access this resource to learn 5 expert tips for devising a strategy to gain executive buy-in for the modernization of your contact center with a unified omnichannel infrastructure.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

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