As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is building a business case to convince other stakeholders that it's time to bring in a single SIP-based contact center infrastructure that can deliver a consistent omnichannel customer experience.
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.
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