NJ 2-1-1 Success Story
sponsored by Five9
CASE STUDY:
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.
Posted: 26 Apr 2013 | Published: 26 Apr 2013
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Unified Communication Manager - Class of Service
sponsored by Global Knowledge
WHITE PAPER:
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations.
Posted: 14 Feb 2013 | Published: 14 Feb 2013
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Microsoft Lync Server: Planning, Deploying, and Monitoring Mobility
sponsored by Microsoft
WHITE PAPER:
This whitepaper explores in depth how you can plan, deploy, and monitor mobility in your enterprise with Microsoft Lync Server.
Posted: 27 Mar 2012 | Published: 30 Dec 2011
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