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Call Forwarding Services

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DEFINITION: This feature permits a customer to transfer calls intended for his or her station to another station.
Call Forwarding Services White Papers (View All Report Types)
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Tipsheet: Building a Business Case for ACD Replacement
sponsored by Genesys
WHITE PAPER: As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is building a business case to convince other stakeholders that it's time to bring in a single SIP-based contact center infrastructure that can deliver a consistent omnichannel customer experience.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

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