Knowledge Management White Papers

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May 21, 2013

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Knowledge Management
ALSO CALLED: Business Knowledge, KM DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share … Definition continues below.
Knowledge Management White Papers (View All Report Types)
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Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing sponsored by EMC Captiva WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements. Posted: 10 Sep 2007 \| Published: 01 Jan 2006 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

IBM FileNet Records Crawler sponsored by IBM ECM WHITE PAPER: Learn the benefits of implementing a centralized records management solution and how organizations can have a means of efficiently managing their critical enterprise content, thus providing value and tangible returns above and beyond the initial... Posted: 05 Sep 2007 \| Published: 01 Jan 2007 TOPICS: Content Management \| Document Management \| Electronic Discovery \| Email Archiving \| Information Management \| Knowledge Management \| National Archives and Records Administration \| Records Management \| Records Management Software \| Regulatory Compliance

IBM FileNet Records Manager sponsored by IBM ECM WHITE PAPER: Learn how an Enterprise Content Management (ECM) solution can securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements. Posted: 05 Sep 2007 \| Published: 01 Jan 2007 TOPICS: Content Management \| Document Management \| Electronic Discovery \| Email Archiving \| Information Management \| Knowledge Management \| Records Management \| Records Management Software \| Regulatory Compliance

The IBM ECM Portfolio: Reducing Risk through Effective Information Management sponsored by IBM ECM WHITE PAPER: Faced with mounting regulatory pressures and the climbing cost of litigation, businesses in virtually every industry cite compliance as one of their top concerns. Learn how records management can help you effectively achieve compliance requirements. Posted: 05 Sep 2007 \| Published: 01 Jun 2007 TOPICS: Content Management \| Document Management \| Electronic Discovery \| Email Archiving \| Information Management \| Knowledge Management \| Records Management \| Records Management Software \| Regulatory Compliance

IBM FileNet Email Manager sponsored by IBM ECM WHITE PAPER: Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving. Posted: 05 Sep 2007 \| Published: 01 Jan 2007 TOPICS: Content Management \| Document Management \| Electronic Discovery \| Email Archiving \| Information Management \| Knowledge Management \| Records Management \| Records Management Software \| Regulatory Compliance

Email Management - A Storage or Enterprise Content Management Issue? sponsored by IBM ECM WHITE PAPER: Read this white paper and learn the benefits of Enterprise Content Management, how it applies to email records management for both storage and compliance, and how you can choose the most comprehensive ECM solution to streamline email management. Posted: 05 Sep 2007 \| Published: 05 Sep 2007 TOPICS: Backups \| Document Management \| Electronic Discovery \| Email Archiving \| Information Management \| Knowledge Management \| Microsoft Exchange \| Records Management \| Regulatory Compliance

Records Management: A Real World Guide sponsored by IBM ECM WHITE PAPER: Read this white paper to learn how records management as part of an enterprise content management (ECM) solution delivers substantial ROI through reduction in corporate risk, lower operational costs, and improved productivity. Posted: 05 Sep 2007 \| Published: 05 Sep 2007 TOPICS: Content Management \| Document Management \| Electronic Discovery \| Email Archiving \| Information Management \| Knowledge Management \| National Archives and Records Administration \| Records Management \| Records Management Software \| Regulatory Compliance

Improving Storage Management and User Productivity with Email Archiving sponsored by Symantec Corporation, created by SearchExchange.com WHITE PAPER: When choosing an email archive system, there are many product features that are on every company's required feature list. This eBook chapter explains how to identify the essential email archive features that will boost your organization's user ... Posted: 10 Aug 2007 \| Published: 01 Aug 2007 TOPICS: Data Storage \| Electronic Discovery \| Email Archiving \| Email Archiving Software \| Knowledge Management \| Records Retention \| Regulatory Compliance

How to Implement an ECM/BPM Strategy with IBM Products in the SAP Environment sponsored by IBM Software Group WHITE PAPER: This paper shows how SAP customers, with the help of IBM's ECM (enterprise content management) products, are able to implement a unified content strategy. Posted: 03 Aug 2007 \| Published: 01 Apr 2007 TOPICS: Business Process Management \| Content Archiving \| Enterprise Content Management \| Enterprise Content Management Software \| Knowledge Management \| NetWeaver \| PLM \| Records Management \| SAP (Product) \| Storage Systems

Research Report: Using Operational Business Intelligence for Intra-Day Analysis and Decision Making sponsored by Information Builders WHITE PAPER: Learn about the evolution of operational business intelligence (BI), the components of an operational BI solution, and the experiences of four companies that have implemented real-world, operational BI solutions. Posted: 21 Jun 2007 \| Published: 01 Jun 2007 TOPICS: Business Integration \| Business Integration Software \| Business Intelligence \| Data Warehouse Software \| Data Warehouses \| Information Management \| Knowledge Management

Worst Practices in Business Intelligence: Why BI Applications Succeed Where BI Tools Fail sponsored by Information Builders WHITE PAPER: Discover the 4 worst practices for business intelligence (BI) deployment and gain insight on how to overcome these pitfalls in order to tap into the power of BI. Learn how to achieve success with your departmental or enterprise-wide BI initiatives. Posted: 21 Jun 2007 \| Published: 01 Jun 2007 TOPICS: Business Integration \| Business Intelligence \| Business Intelligence Software \| Data Warehouse Software \| Data Warehouses \| Knowledge Management

Unleash the Power of Your PMO with Mercury Project and Portfolio Management Center sponsored by Hewlett-Packard Company WHITE PAPER: Solving project management issues relies on the approach that is taken, not the tools or professionals that use them. Read this paper for a closer look at the root causes of failed IT projects and new insights into a better approach. Posted: 16 Mar 2007 \| Published: 01 Jan 2006 TOPICS: Business Performance Management \| Business Process Management \| ERP \| IT Best Practices \| Knowledge Management \| Project Portfolio Management

Improve Test Productivity and Product Quality through Test Management sponsored by TechExcel WHITE PAPER: QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals. Posted: 12 Mar 2007 \| Published: 01 Mar 2007 TOPICS: Diagnostic and Test Software \| Knowledge Management \| Software Development Life-Cycles \| Software Quality Assurance \| Software Testing

Why Organizations Need to Archive Email sponsored by GFI Software WHITE PAPER: Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization. Posted: 23 Jan 2007 \| Published: 24 Jan 2007 TOPICS: Access Control \| Electronic Discovery \| Email Archiving \| Email Archiving Software \| Knowledge Management \| Regulatory Compliance \| Storage Consolidation

Business Intelligence Built on Search: The Adaptive Information Warehouse sponsored by Fast Search & Transfer Inc. WHITE PAPER: Business intelligence (BI) built on a search platform provides an integrated architecture that can increase ROI and rapid user adoption without the complexity, time and overhead associated with traditional BI applications. Posted: 23 Jan 2007 \| Published: 22 Jan 2007 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Integration \| Data Management \| Data Warehouse Software \| Enterprise Search Software \| Knowledge Management

Knowledge-centric Application Lifecycle Management sponsored by TechExcel WHITE PAPER: Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. Posted: 01 Sep 2006 \| Published: 01 Sep 2006 TOPICS: Application Development \| Application Life-Cycle Management \| Application Life-Cycle Management Software \| Knowledge Management \| Knowledge Management Software \| Systems Development Life-cycles

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service sponsored by eGain Communications Corp. WHITE PAPER: Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. Posted: 29 Aug 2004 \| Published: 01 Dec 2003 TOPICS: Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Knowledge Management \| Self-Service Applications Software

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KNOWLEDGE MANAGEMENT DEFINITION (continued): … information have changed that; many enterprises now have some kind of knowledge management framework in place.Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, …
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