DITA

WHITE PAPER: This resource presents many of the challenges and opportunities organizations face when setting up a job scheduling or workload automation process to manage their IT operations.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

WHITE PAPER: Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.

Posted: 21 May 2012 | Published: 21 May 2012

WHITE PAPER: Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: The logistics function within the defence arena presents distinct and complex challenges which can be mitigated through the adoption of a SOA architecture.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Access the resource to discover the 5 stages of an effective IT risk mitigation program, the 5 components of efficiently managing IT risks and 5 questions to ponder when assessing risk solutions.

Posted: 04 May 2012 | Published: 04 May 2012

WHITE PAPER: The UK's June Budget provides a mandate for all government departments to submit their spending review plans before the summer break and reports that it has scheduled the government spending review for October.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: IT and finance may oftentimes be on separate pages, viewing each other as another facet of the business. In today's recovering economy, their dependence on each other can determine the success or failure of your company. This paper offers insight on how IT and finance can collaborate to help your organization succeed in the post-recession economy.

Posted: 09 May 2012 | Published: 09 May 2012

WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Most organisations had mandates in 2008 and 2009 to freeze or reduce spending on network services to match overall revenue performance, yet end-user requirements for mobility, video and cloud grew.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals.

Posted: 20 Apr 2012 | Published: 20 Apr 2012