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Computer Telephone Integration

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Computer Telephone Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

3 Things to Know Before Moving Your Data to the Cloud
sponsored by Veritas
WHITE PAPER: Moving secondary data to the cloud seems simple. Take three steps to prevent a host of negative consequences.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

TOPICS:  IT Management
Veritas

Cloud Computing Readiness Checklist
sponsored by Macquarie Cloud Services
WHITE PAPER: This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.
Posted: 28 Feb 2017 | Published: 28 Feb 2017

Macquarie Cloud Services

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

How to Get the Best from VMware Workloads with Hybrid Cloud
sponsored by IBM
WHITE PAPER: Discover how to extend VMware workloads from on-premises environments to the cloud with on-demand bare metal and virtual servers—security and compliance intact. Read on to transition to hybrid cloud with minimal disruption, and maintain control of your apps.
Posted: 19 Apr 2017 | Published: 19 Apr 2017

IBM

Cloud Data Management Tailor-Made for Your Business
sponsored by Veritas
WHITE PAPER: A customized strategy for moving data to multiple cloud environments saves time and money, and lowers risk.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

TOPICS:  IT Management
Veritas

Combine the Best of On-premise Virtualization with Public Cloud for High Performing IT
sponsored by IBM
WHITE PAPER: This paper highlights the benefits of implementing a hybrid on premises/public cloud infrastructure model, and outlines expert recommendations for effective deployment. Read on to prevent VM sprawl in your current infrastructure, and prepare to merge with public cloud.
Posted: 20 Apr 2017 | Published: 30 Jun 2016

IBM

Optimal Workload Placements for Public, Hybrid, and Private Clouds
sponsored by Intel® Technology Provider
WHITE PAPER: Understanding your workload attributes is critical in making a cloud hosting decision. Download now to guide your organization to the optimal cloud infrastructure—whether public, private, or hybrid—to not only maintain but improve workload performance.
Posted: 03 Apr 2017 | Published: 03 Apr 2017

Intel® Technology Provider

An Introduction to AIOps
sponsored by Moogsoft
WHITE PAPER: Algorithms can automate the process of analyzing and correlating event data - what takes humans hours to achieve can be done in milliseconds as alerts unfold in your environment. Download this white paper to discover how algorithmic IT operations (AIOps) can help IT keep up with the change and scalability demands of today.
Posted: 17 Apr 2017 | Published: 17 Apr 2017

Moogsoft
 
 
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