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Computer Telephone Integration

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Computer Telephone Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: Like unchecked city growth, disconnected business apps and information silos can increase IT operational, infrastructure, and support costs. Using an urban planning analogy, this white paper introduces 8 principles for keeping your environment under control, preventing sprawl, and strategizing growth management.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Building Trust in a Cloudy Sky
sponsored by McAfee, Inc.
WHITE PAPER: Though 93% of organizations utilize cloud services, challenges and concerns remain. Review the state of cloud adoption.
Posted: 10 May 2017 | Published: 10 May 2017

TOPICS:  IT Management
McAfee, Inc.

Maximizing IT Security with Configuration Management
sponsored by Puppet
WHITE PAPER: This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

Puppet

Navigating IT Transformation
sponsored by HPE and Intel®
WHITE PAPER: IT transformation is the hot new trend, but you've got some hoops to jump through first. This comprehensive IDG paper is here to report on some of the common troubles that your peers are having with their IT transformations and what you can do to avoid these costly mistakes.
Posted: 03 Mar 2017 | Published: 03 Mar 2017

HPE and Intel®

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

5 Ways State and Local Government Organizations Can Thrive with the Right ITSM Solution
sponsored by Cherwell
WHITE PAPER: In a government organization, you don't always have the time or budget afforded to those in the private sector. You need an ITSM solution that works efficiently and effectively. Access this whitepaper for 5 priorities to look for when purchasing your own ITSM solution.
Posted: 13 Apr 2017 | Published: 31 Dec 2016

TOPICS:  IT Management
Cherwell

Five Ways to Create a More Productive Workplace and Workforce
sponsored by Citrix
WHITE PAPER: Discover five ways to create a more productive workplace—thereby producing a better workforce. Read on to evolve your digital workplace to a more people-centric setting to attract, retain, and engage a talented workforce, and better support their need for both individual focus and collaboration.
Posted: 26 Apr 2017 | Published: 31 Dec 2016

Citrix

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault
 
 
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