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Computer Telephone Integration

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Computer Telephone Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The Digital Workspace: Strategies for the Future of Workplace IT
sponsored by Citrix
WHITE PAPER: By downloading this resource, you'll receive guidance on the key principles of digital workspace implementation, as well as market drivers, challenges, and employee experience to account for when reimagining desktop environments. Read on to capture the benefits of cloud-ready digital workspaces now.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

Citrix

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC and Intel®
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC and Intel®

An Introduction to AIOps
sponsored by Moogsoft
WHITE PAPER: Algorithms can automate the process of analyzing and correlating event data - what takes humans hours to achieve can be done in milliseconds as alerts unfold in your environment. Download this white paper to discover how algorithmic IT operations (AIOps) can help IT keep up with the change and scalability demands of today.
Posted: 17 Apr 2017 | Published: 17 Apr 2017

Moogsoft

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Building A Resilient Smart Grid
sponsored by Red Hat
WHITE PAPER: Download this resource to discover reference architectures to improve collection, distribution and storage of data within energy providers' IT infrastructures. Additionally, learn how providers can embrace digital transformation to improve electric utilities services.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

Red Hat

Shifting Data Protection Strategies to the Cloud
sponsored by Druva Software
WHITE PAPER: With the rise of ROBO locations comes data protection challenges. Learn how to effectively protect your remote data.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software

8 Advantages of Disaster Recovery in the Cloud
sponsored by Druva Software
WHITE PAPER: Remove the costly management and burden of secondary data centers. Utilize the public cloud to realize these advantages.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software

Mobile Healthcare and Telemedicine Solutions
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Healthcare organisations are turning to mobile solutions to reduce costs and provide better patient care. Learn more.
Posted: 08 Feb 2017 | Published: 08 Feb 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise
 
 
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