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Computer Telephone Integration

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Computer Telephone Integration White Papers (View All Report Types)
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

IT Operations Across Private and Public Cloud?
sponsored by VMware
WHITE PAPER: This infographic provides a quick snapshot of how IT Operations is critical across private and public clouds.
Posted: 06 Sep 2016 | Published: 06 Sep 2016


The Innovator's Guide to Agile IT Architecture: Integration Platform-as-a-Service
sponsored by Azuqua
WHITE PAPER: This white paper examines how iPaaS can help connect systems easily and reliably, eliminating the need to build each connection individually. Find out how iPaaS can unlock benefits for increasing speed and agility, democratizing work between IT and end users, and more.
Posted: 11 Oct 2016 | Published: 11 Oct 2016


Why Upgrade Your Server Infrastructure Now?
sponsored by Dell EMC and Microsoft
WHITE PAPER: Find out how upgrading server infrastructure on a regular refresh cycle can save IT organizations capital and operations costs due to higher server performance, consolidation, management efficiency, and more.
Posted: 24 Aug 2016 | Published: 29 Jul 2016

Dell EMC and Microsoft

Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016


Managing Data in the Cloud Era
sponsored by Commvault
WHITE PAPER: Multiple point products in the cloud mean diminishing returns. Learn how to boost efficiency.
Posted: 06 Oct 2016 | Published: 06 Oct 2016

TOPICS:  IT Management

Secure, Scalable Collaboration with Predictable GPU Acceleration and Low TCO
sponsored by AMD
WHITE PAPER: Discover how manufacturers can stay competitive in today's economy with VDI powered by hardware-based GPU virtualization technology and see benefits including empowering mobility and collaboration, safeguarding sensitive data, efficient IT management, and more.
Posted: 22 Jul 2016 | Published: 30 Jun 2016


Moving Beyond Masking and Subsetting: Realizing the Value of Test Data Management
sponsored by CA Technologies
WHITE PAPER: This paper describes common problems and potential benefits of Test Data Management (TDM) in a testing and development environment. Debunk assumptions that could be holding you back from better TDM, learn why masking production data is not a simple solution, and discover a more efficient and easier TDM policy for IT.
Posted: 22 Sep 2016 | Published: 31 Jul 2016

CA Technologies

Leading the Data-Driven Transformation: The CIO & The New Age of Data Quality
sponsored by Trillium Software
WHITE PAPER: Discover the top 6 challenges modern CIOs face, and explore how to leverage data quality to propel CIO success. Learn the best practices for sustainable information management strategies, allowing your CIOs to transform your business models through data-driven digitization.
Posted: 15 Aug 2016 | Published: 01 Aug 2016

Trillium Software
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