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Computer Telephone Integration

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Computer Telephone Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The Transformational Power of Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: The data center has not escaped the massive economy shift from hardware-based to software-based. Read on to delve into the hyper-converged data center architecture; here, you'll learn how HCI provides a unified set of tools and a single operational experience, eliminates infrastructure-centric silos, and more.
Posted: 26 Sep 2017 | Published: 30 Sep 2016

VMware & Intel

5 Ways IT Pros Automate Business
sponsored by Solarwinds MSP
WHITE PAPER: While the needs of every organization are obviously different, this white paper outlines 5 things that the most successful IT pros are doing to automate their department today.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

Solarwinds MSP

Analyst Report: The Next Steps in Digital Transformation
sponsored by SAP
WHITE PAPER: Presented here are the results of an IDC worldwide survey of 3,904 small and midsize business decision makers, from which you can benchmark your digital transformation progress. Read on to additionally access 3 concrete takeaways to solidify your investment roadmap in support of these digital initiatives.
Posted: 05 Oct 2017 | Published: 31 Jan 2017

SAP

How to Prepare for Exchange 2016, SharePoint 2016 and Office 365
sponsored by Quest
WHITE PAPER: Migration projects aren't exactly easy, but your organization wants to move to Exchange 2016, SharePoint 2016 or Office 365, and it is your job to make that happen. Here's the catch: It doesn't have to be time consuming--if you have the right strategy in place. Access this white paper to plan your migration
Posted: 14 Aug 2017 | Published: 23 Feb 2016

Quest

IT Service and Incident Management Software Vendor Review
sponsored by Cherwell
WHITE PAPER: Read the assessment for one of the leading vendors in the space.
Posted: 25 Jul 2017 | Published: 25 Jul 2017

TOPICS:  IT Management
Cherwell

Is Keeping Data Local Really Key to HCI Performance?
sponsored by VMware
WHITE PAPER: Do you know if data locality is right for you? Learn the advantages and disadvantages to decide.
Posted: 02 Aug 2017 | Published: 02 Aug 2017

TOPICS:  IT Management
VMware

How to Get a Handle on Your App Landscape
sponsored by Veracode, Inc.
WHITE PAPER: Discover the three things you need to do to get the visibility application security requires.
Posted: 12 Jun 2017 | Published: 12 Jun 2017

TOPICS:  IT Management
Veracode, Inc.

Assure Long-Lasting Quality IT Performance For Your Business
sponsored by NetApp
WHITE PAPER: Meet your company's IT demands with a multi-functional solution guaranteed to deliver efficient results.
Posted: 28 Sep 2017 | Published: 28 Sep 2017

TOPICS:  IT Management
NetApp
 
 
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