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Computer Telephone Integration

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Computer Telephone Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Journey to the Cloud: Get There Faster with Hyper-Converged Infrastructure
sponsored by VMware
WHITE PAPER: Discover how to simplify cloud deployment with hyper-converged infrastructure (HCI) built on virtual SAN. Read on to learn why HCI and cloud are fundamental building blocks for the software-defined data center, as well as how to achieve private cloud benefits with the high performance HCI offers.
Posted: 27 Dec 2016 | Published: 27 Dec 2016

VMware

Enhance AWS Security with Splunk Solutions
sponsored by Splunk
WHITE PAPER: Security is still a top cloud concern. Learn how to protect your AWS infrastructure with Splunk.
Posted: 06 Oct 2016 | Published: 06 Oct 2016

TOPICS:  IT Management
Splunk

Support Policy for HPE Helion CloudSystem Software
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to get detailed support for managing your HPE Helion CloudSystem by downloading now. Discover the support features that complement this hybrid cloud infrastructure, empowering your teams with the agility they need to meet business demands.
Posted: 17 Jan 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

Rising IT Complexity Makes Remote Support Essential in Europe
sponsored by LogMeIn, Inc.
WHITE PAPER: Growing end-user expectations and the increasingly complex IT landscape are creating new challenges and pushing IT support operations to adapt. This white paper analyses a solution that functions quickly and reliably, helping to reduce the time spent resolving individual support tickets by giving support staff ability to prepare support request.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

LogMeIn, Inc.

Accelerating your competitive advantage with data center modernization
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper expands upon the key beneficial outcomes of a modernized data center infrastructure as well as the four main areas business executives and IT leaders should focus on when looking for the best return on limited IT investment resources.
Posted: 06 Dec 2016 | Published: 02 Mar 2016

Hewlett Packard Enterprise

Seven Critical Success Factors for Choosing a Reliable Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This resource offers 7 critical success factors for choosing a reliable data center provider, including guidance for finding one that provides financial stability, physical security, SLAs, and more. Download now to delve further and ensure the high availability of your IT footprint.
Posted: 05 Jan 2017 | Published: 05 Jan 2017

CyrusOne

IT Service Management Blueprint: No-Fear Legacy ITSM Migrations
sponsored by ServiceNow
WHITE PAPER: Access this white paper to explore how to implement modern, cloud-based ITSM easily and cost-effectively. Discover migration best practices that will help you accelerate your most important services with automation, streamline delivery, create consumer-like service experiences, and more.
Posted: 02 Nov 2016 | Published: 02 Nov 2016

ServiceNow

7 Key Success Factors for SIAM Transformation
sponsored by ServiceNow
WHITE PAPER: This white paper explores how service integration and management (SIAM) creates a consistent process framework for interacting with suppliers, giving end-users a single point of access to critical IT services. Uncover best practices for implementing SIAM and tying your entire service delivery value chain together into one cohesive ecosystem.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

ServiceNow
 
 
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