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Computer Telephone Integration

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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Guide: Benefitting From a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This expert e-guide will show you how IT service management can benefit CIOs and CTOs.
Posted: 11 Apr 2014 | Published: 11 Apr 2014

ServiceNow

IT industry outlook 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from CompTIA provides an overview of the size, shape and growth factors of the information technology (IT) industry.
Posted: 17 Apr 2014 | Published: 17 Apr 2014

ComputerWeekly.com

ALDM: Analytics for Logical Dependency Mapping: Service Engagement Guide
sponsored by IBM
WHITE PAPER: This whitepaper cites IT discovery as the first step in improving IT efficiency and lowering costs and offers up a full analysis of one solution.
Posted: 18 Mar 2014 | Published: 11 Sep 2013

IBM

PPM: What's the ROI?
sponsored by CA Technologies.
WHITE PAPER: This informative white paper offers an in-depth look at the benefits and ROI of one PPM suite that combines project, resource, and financial management with comprehensive portfolio analysis and assessment. Read now to view an example business case, and discover the benefits this technology could offer you.
Posted: 15 Apr 2014 | Published: 31 Aug 2012

CA Technologies.

How Technology Is Transforming Finance
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This resource collects articles from CIO and The Economist Intelligence Unit regarding how technology is transforming finance and the growing partnership between finance and IT.
Posted: 11 Apr 2014 | Published: 11 Apr 2014

Oracle Corporation UK Ltd

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by IBM and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 14 Apr 2014 | Published: 21 Aug 2013

IBM and Intel

Managing IT projects for business change. Dealing with trouble.
sponsored by ComputerWeekly.com
PRESENTATION: Jeff Morgan and Chris Dale offer advice on managing unanticipated events that can disrupt IT projects in this extract from their book, Managing IT Projects for Business Change.
Posted: 22 Apr 2014 | Published: 22 Apr 2014

ComputerWeekly.com
 
 
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