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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

5 Criteria for Making an Informed Investment
sponsored by NetApp & Cisco
WHITE PAPER: Looking to solve IT challenges with converged infrastructure? Consider these five criteria when assessing your options.
Posted: 07 Feb 2017 | Published: 07 Feb 2017

TOPICS:  IT Management
NetApp & Cisco

Evaluating Red Hat Virtualization
sponsored by Red Hat
SOFTWARE DEMO: Is your enterprise ready to securely and confidently virtualize mission-critical applications, while gaining unparalleled performance and scalability? Take advantage of this free trial of Red Hat Virtualization now to evaluate its compatibility with your organization.
Posted: 24 Jan 2017 | Premiered: 24 Jan 2017

Red Hat

A Hybrid IT Approach to Virtualization & DevOps Management
sponsored by Red Hat
EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

As A Service: IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: This IDC report examines how data center services providers can assist your IT organization in improving overall data center performance while enhancing resource allocation and consumption in the IT environment so that IT can facilitate digital transformation.
Posted: 24 Jan 2017 | Published: 30 Sep 2016

Hewlett Packard Enterprise

Economics, Performance, and Agility Evaluation of One Converged System
sponsored by NetApp
WHITE PAPER: Discover the key attributes setting one converged infrastructure apart from other full stack IT systems, featuring all-flash FAS systems setting a new performance standard. Read on to gain the performance of flash at the price of disk by evaluating the economics of this infrastructure.
Posted: 25 Jan 2017 | Published: 25 Jan 2017

NetApp

Remain Competitive in Your Marketplace with Flexible Capacity
sponsored by Hewlett Packard Enterprise
VIDEO: Do you have a strategy for matching infrastructure cost with revenue? Tune in to achieve the benefits of on-premise IT with the economics of a public cloud, and learn to overcome the privacy, compliance, security, and localization concerns you may harbor about cloud.
Posted: 23 Jan 2017 | Premiered: 20 Nov 2015

Hewlett Packard Enterprise
 
 
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