In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Access this guide to examine an evaluation of 13 competitors in the systems management market. You'll be able to compare products based on functionality and price and get insight into where the market is going. On top of this, you'll learn what sets IBM apart from the competition in the systems management market.
Explore this white paper and discover new options and avenues to reallocating people costs more strategically. Tackle customer-facing technologies without increasing your spending by making your IT members partners in the experience.
This white paper introduces APTARE StorageConsole Backup Manager, which automatically provides the reporting metrics to create chargeback/showback invoices that detail data consumption by group, cost of data, and bottom line total.
This white paper explores a pragmatic view of data center management and examines the best practices in real-world data centers for over-arching management solutions. Read on to learn how you can control costs and manage complex technology environments while achieving core objectives for availability and security.
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