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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

TCO Study: Dell EMC VxRail vs. DIY HCI Using vSAN ReadyNodes Configuration
sponsored by Dell EMC Intel (Xeon) ®
RESOURCE: This paper presents the results of a TCO study comparing Dell EMC VxRail appliances and an equivalent DIY solution of standalone server hardware and software. Read on to see each HCI system modeled with total hardware and software capital expenses, and operational expense for small, medium, and large clusters over a three-year period.
Posted: 28 Sep 2017 | Published: 28 Sep 2017

Dell EMC Intel (Xeon) ®

Enhancing IT Management with Infrastructure Analytics
sponsored by NetApp
WHITE PAPER: IT organizations need enhanced tools to understand how the disparate infrastructure and cloud elements support key applications and services. Learn how to provide powerful analytics to gain insights, control, monitor, and report on the services provided by the IT infrastructure.
Posted: 29 Sep 2017 | Published: 31 Aug 2017

NetApp

Practical Benefits of IT Automation
sponsored by VMware
EBOOK: The main reason IT organizations are struggling to keep up with demand for rapid delivery of apps and services is that physical networking infrastructures require manual tasks. Access this e-book to learn about the practical benefits of IT automation and see how three organizations have benefitted from automation.
Posted: 04 Oct 2017 | Published: 31 Jan 2017

VMware

Composable Infrastructure for Dummies
sponsored by Hewlett Packard Enterprise
EBOOK: The data center is starting to transform to meet evolving business needs. Composable infrastructure is going to act as your IT department's guide throughout this process. This e-book is your guide to composable infrastructure and the different aspects of your data center's future that it will impact.
Posted: 06 Oct 2017 | Published: 30 Dec 2016

Hewlett Packard Enterprise

5 Ways IT Pros Automate Business
sponsored by Solarwinds MSP
WHITE PAPER: While the needs of every organization are obviously different, this white paper outlines 5 things that the most successful IT pros are doing to automate their department today.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

Solarwinds MSP

Converged Infrastructure Assessment
sponsored by Dell EMC
ASSESSMENT TOOL: Take a few minutes to assess your readiness for converged and hyper-converged infrastructure
Posted: 22 Sep 2017 | Published: 22 Sep 2017

TOPICS:  IT Management
Dell EMC
 
 
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