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Computer Telephone Integration

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Computer Telephone Integration Reports
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


Optimizing Patient Care with Desktop and App Virtualization
sponsored by Citrix
WHITE PAPER: This white paper details the current challenges IT leaders face in healthcare and explains how application and desktop virtualization plays a central role in supporting clinical workflows. Learn how your peers are using virtualization strategies to improve patient care.
Posted: 12 Nov 2015 | Published: 30 Jan 2015


Beauty & The Backup: Are You Spending Too Much Time on Backup and Recovery?
sponsored by Unitrends
WHITE PAPER: This white paper highlights the importance of user experience in backup and recovery strategies. Read on to learn about a backup strategy that provides IT staff with an intuitive and interactive dashboard and hundreds of key performance indicators related to backup and recovery operations.
Posted: 16 Nov 2015 | Published: 16 Nov 2015


Empower Business Processes by Modernising IT Infrastructure and Data Center Performance
sponsored by Hewlett-Packard Enterprise and Intel ®
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management. Read on now to take advantage of new business opportunities created by this IT modernisation.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Enterprise and Intel ®

RockYou Customer Video
sponsored by Rackspace
WEBCAST: In this webcast, learn why RockYou decided to move their infrastructure to the cloud, and the business benefits they saw from doing so, including: increased uptime, quick and easy scalability, less pressure on internal IT, and more.
Posted: 18 Nov 2015 | Premiered: Jun 25, 2015


Proactively Support Your IT Needs with a Technical Support Service Provider
sponsored by IBM
WHITE PAPER: This white paper discusses the important qualities a technical support provider should have, including flexibility, responsiveness, consistency, and more. Read on to see how choosing a technical support provider that focuses on quality and adding value to your organization will enhance your IT infrastructure and help you mitigate business risks.
Posted: 10 Nov 2015 | Published: 31 Jul 2012


How to Measure Your IT Department for Better Service Delivery
sponsored by Global Knowledge
WHITE PAPER: From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Global Knowledge

Transforming Business Processes with Agile Integrated Platforms
sponsored by SAP
WHITE PAPER: In the following white paper, uncover the importance of choosing the right agile integrated cloud vendor and learn about a system that promises to bring the agility, flexibility, and functionality needed to remain competitive now and in the future. Access now to learn more.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

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