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Computer Telephone Integration

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Computer Telephone IntegrationReports
 
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

A Consolidated Platform for Next-Generation Firewall and Secure Web Gateway Services
sponsored by Fortinet, Inc.
WHITE PAPER: This white paper first defines next-generation firewalls, secure web gateways, and their capabilities, and then specifically discusses the Fortinet FortiGate NGFW and the results of ESG Lab's evaluation and testing of the device.
Posted: 16 Oct 2014 | Published: 30 Sep 2014

Fortinet, Inc.

All Clouds are Not Created Equal: A Logical Approach to Cloud Adoption in Your Company
sponsored by IBM
WHITE PAPER: You've decided to make the leap to the cloud, but with so many different configurations offered by multiple providers representing different degrees of benefits and risks, how do you even begin to determine the approach that will best suit your organisation's unique needs? Read this white paper to find guidance to help you make sense of the cloud.
Posted: 07 Oct 2014 | Published: 01 Feb 2014

IBM

EMC Implements a New Approach to Increase Financial Transparency and Deliver a True Bill of IT
sponsored by VMware, Inc.
WHITE PAPER: Access this case study to learn how a solution from VMware allowed EMC to run their IT like a business by increasing visibility into costs and achieving a comprehensive Bill of IT.
Posted: 08 Oct 2014 | Published: 30 Apr 2014

VMware, Inc.

Implementing Cloud Solutions Within Your Existing IT Environment
sponsored by VMware, Inc.
WHITE PAPER: This paper demonstrates the extensibility capabilities of vCloud Automation Center and the skill set needed to allow IT personnel to enable, adapt, and extend their cloud to work within existing IT infrastructure and processes.
Posted: 14 Oct 2014 | Published: 31 Dec 2012

VMware, Inc.

Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

10 Things Every IT Manager Must Know About the Enemy Within
sponsored by Clearswift
WHITE PAPER: This white paper contains critical information on where insider threats originate and explores one company's innovative tools for preventing data breaches within your enterprise.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

Clearswift
 
 
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