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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC

World Quality Report 2016-17 - Current Trends in Quality Assurance and Testing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This past year has seen an unrelenting uptake of new technologies, including the Internet of Things, as organizations seek to disrupt with digital at an ever faster pace. This eighth edition of the World Quality Report illustrates the impact of these trends on the Quality Assurance (QA) and Testing function.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

Hewlett Packard Enterprise

2017 IT Priorities in the Nordics
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Nordics.
Posted: 02 Mar 2017 | Published: 02 Mar 2017

ComputerWeekly.com

Patient Engagement Tools, Techniques Critical to Care
sponsored by SearchHealthIT.com
EZINE: Patient engagement is widely considered by many healthcare leaders as a critical component of achieving high-quality care. In this issue of Pulse, we examine how healthcare can take cues from consumer technologies to improve care, reduce costs, and strengthen the physician-patient relationship.
Posted: 09 Mar 2017 | Published: 06 Mar 2017

SearchHealthIT.com

Automating Windows 10 Deployment with System Center Configuration Manager
sponsored by Microsoft
EBOOK: Download this comprehensive Windows 10 e-book to gain essential knowledge for smooth deployment, including the crucial role System Center Configuration Manager plays in the process. Read on to access 4 exclusive chapters illustrating the phases of deployment, configuration strategies, and more.
Posted: 13 Mar 2017 | Published: 31 Dec 2016

Microsoft

Unified Endpoint Management - Security and Productivity for the Mobile Enterprise
sponsored by Citrix
WHITE PAPER: Discover a UEM solution that provides a single pane of glass to manage and secure, devices and operating systems, whether laptops, smart phones, tablets or any other device.
Posted: 21 Mar 2017 | Published: 21 Mar 2017

Citrix
 
 
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