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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Modernize Your Service Desk to Satisfy Today's Business User
sponsored by Cherwell
ANALYST REPORT: Business is being conducted at warp speed, and a new generation of "modern" users, expect business solutions to be as accessible, responsive and easy to use as the apps running on their mobile devices. Download this analyst report to discover how to modernize your service desk to satisfy today's business user.
Posted: 13 Apr 2017 | Published: 11 Jun 2015

Cherwell

The IT Transformation Questions Every CIO Should Ask
sponsored by Rackspace
RESOURCE: What does the business need most from IT in 2017? Download this resource to discover 6 questions every CIO should strive to answer to jump-start IT transformation, such as considerations around the unique needs of your industry vertical, cloud adoption, and more.
Posted: 21 Apr 2017 | Published: 21 Apr 2017

Rackspace

Hyperconverged at Scale: Building out Data Center Infrastructure
sponsored by Dell EMC
WHITE PAPER: In this ESG white paper, uncover the benefits of hyper-converged infrastructure to be derived from implementation. Download now to see how HCI prepares IT for shifting to a services delivery model, and how HCI enables cloudlike flexibility of existing resources.
Posted: 24 Apr 2017 | Published: 31 Oct 2016

Dell EMC

Four Ways to Satisfy the Modern User – Without Losing Your Sanity
sponsored by Cherwell
WHITE PAPER: Here's the secret; some of the world's most successful businesses, like Uber, Airbnb, and Facebook, don't have their own cars, hotels, or content. What they do have is IT enablement. Access this white paper to discover the 4 ways your IT team can satisfy modern users with the right IT service management tool.
Posted: 12 Apr 2017 | Published: 29 Sep 2015

Cherwell

Customer Outlook on Biggest IT Challenges for 2017, Cloud Including
sponsored by Red Hat
RESOURCE: Download this resource to discover your peers' top 2017 cloud priorities, and dig into the nitty-gritty of preferred cloud infrastructure deployment strategies, how to enact workload portability with multi-cloud, the integration of digital transformation strategies, and more.
Posted: 24 Apr 2017 | Published: 31 Dec 2016

Red Hat

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell
 
 
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