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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The Power of Linking Business Analysis and TOGAF® to Achieve IT Results
sponsored by Global Knowledge
WHITE PAPER: This white paper addresses the The Open Group's Architecture Framework (TOGAF) framewo­­­rk and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.
Posted: 06 Jan 2017 | Published: 03 Jan 2017

Global Knowledge

Case Study: IT Automation at Allegiant Airlines
sponsored by Red Hat
VIDEO: Tune into this case study to see how Allegiant Airlines saves 10-15 man hours per week managing their Linux systems with an IT automation and configuration tool. Discover how to automate all systems simultaneously to empower DevOps initiatives within your enterprise.
Posted: 13 Jan 2017 | Premiered: 13 Jan 2017

Red Hat

The Code of The IT Knight: How to be an Effective Defender of the Realm for Your Clients
sponsored by Solarwinds MSP
EBOOK: MSPs are IT knights, sworn to perform their duties. In this e-book, learn the keys to being a successful IT Knight, and how you can embed these principles into your practice to keep your clients satisfied.
Posted: 11 Jan 2017 | Published: 31 Oct 2016

Solarwinds MSP

Ardent Partner Research: The CPO and CIO's New Approach to Evaluating Enterprise Technology
sponsored by Coupa
RESEARCH CONTENT: This Ardent Partners research report is a reminder of the TCO model to estimate the cost and value of these enterprise technology investments in the era of digital transformation and innovation.
Posted: 12 Jan 2017 | Published: 30 Dec 2016

Coupa

Technology, media and telecommunications predictions 2017
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Deloitte predicts the key trends in technology, media and telecommunications in 2017
Posted: 11 Jan 2017 | Published: 11 Jan 2017

ComputerWeekly.com

Top Ten Reasons to Consider the Move to Composable Infrastructure
sponsored by Hewlett Packard Enterprise
RESOURCE: If you're on the cusp of considering composable infrastructure, here's your chance to take a closer look. Download this infographic to delve into the top 10 reasons enterprises migrate their systems to composable, and in it you'll discover the potential boons to your business.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

Hewlett Packard Enterprise
 
 
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