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Computer Telephone Integration

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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Optimize App Development and Testing with Off-Premises Environments
sponsored by Rackspace
WHITE PAPER: This helpful white paper examines a new managed virtualization service that can extend your development and testing environment to more efficient outsourced infrastructures without sacrificing IT control.
Posted: 03 Sep 2014 | Published: 18 Jul 2014

Rackspace

Face Tech Challenges Head-On with a Strategic Data Center
sponsored by Equinix
WHITE PAPER: IT teams face a bevy of challenges in today's always-on, demanding IT environment, including (but not limited to) connectivity, bandwidth, latency, and security. By treating your data center as a strategic asset, you can turn those challenges into opportunities to thrive.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

Equinix

Analyzing How Well a Data Center Solution Provider Aligns with Your Business Needs
sponsored by Digital Realty
WHITE PAPER: This white paper serves as a helpful guide to analyzing how well a data center solution provider might align with your business needs.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Digital Realty

End-to-End System Performance: Delivering Continuity and Reliability
sponsored by Dell, Inc.
VIDEO: It's the goal of every IT leader to hit the timelines set forth in planning and executing a project – but for a global sporting event, the pressure is paramount. Learn from those who were in the trenches about the solutions used, to ensure everyone involved had the best experience possible.
Posted: 29 Aug 2014 | Premiered: 29 Aug 2014

Dell, Inc.

Starting the Journey to Managed Infrastructure Services: A Guide to Selecting Initial Workloads for Migration
sponsored by Rackspace
WHITE PAPER: As businesses adopt next-generation IT models to fuel innovation, IT teams find themselves spending more time on maintenance than actual innovating. However, with managed infrastructure services, IT leaders can get back in the game, shifting their focus to innovation once again.
Posted: 03 Sep 2014 | Published: 20 Jul 2014

Rackspace

Chasing and Attaining the Goal of Zero Downtime
sponsored by SUSE
RESEARCH CONTENT: In this expert resource, explore the findings of a recent research report on how successful organizations are identifying causes of downtime and attempting to achieve "zero downtime."
Posted: 31 Aug 2014 | Published: 30 Aug 2014

SUSE

Turning Your Network into a Strategic Business Asset
sponsored by Extreme Networks
EBOOK: This eBook introduces a network-based business intelligence solution that captures and analyzes context-based application traffic to deliver meaningful information about applications, users, locations and devices.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Extreme Networks
 
 
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