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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

VDI Hardware Evaluation Checklist
sponsored by Pure Storage
EGUIDE: Organizations considering VDI must exercise caution when choosing the hardware on which to run their platform. From this e-guide, learn how to choose the right VDI hardware for your deployment. Read on to access a five-point checklist for selection, and more.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

Pure Storage

Rackspace Customer Story: International payments provider OFX migrates to AWS
sponsored by Rackspace
VIDEO: Tune into this brief video to see OFX, a foreign exchange platform, undertake a transformative migration project to AWS Cloud, and discover how AWS empowers one to deliver the quick, innovative functionality customers are demanding through increased flexibility, scalability and resilience of a cloud environment.
Posted: 19 Apr 2017 | Premiered: 01 Mar 2017

Rackspace

Worldwide Evaluation of Managed Mobility Services
sponsored by IBM
ANALYST REPORT: This Gartner report supplies buyers of managed mobility services (MMS) with a detailed provider evaluation—with special emphasis on devices such as smartphones, tablets and purpose-built field service equipment with embedded connectivity. Download now to discover which MMS offering best suits your enterprise.
Posted: 15 May 2017 | Published: 26 Oct 2016

IBM

How to Plan for IoT Success: Strategy and Recommendations
sponsored by VMware
WHITE PAPER: The Internet of Things is forcing us to change the way that operations and information technology departments collaborate. Access this white paper to learn how to plan, deploy and manage IoT use cases for tangible, quantifiable benefits.
Posted: 04 May 2017 | Published: 04 May 2017

VMware

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Media Consumption Study 2017 UKI
sponsored by ComputerWeekly.com
EGUIDE: The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions.
Posted: 28 Apr 2017 | Published: 27 Apr 2017

ComputerWeekly.com
 
 
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