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Computer Telephone Integration

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Computer Telephone IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Should You Outsource Infrastructure?
sponsored by Rackspace
WHITE PAPER: In this informative guide, gain the knowledge you need to make a detail, informed assessment of the financial side of the outsourcing decision.
Posted: 03 Sep 2014 | Published: 07 Aug 2014

Rackspace

Face Tech Challenges Head-On with a Strategic Data Center
sponsored by Equinix
WHITE PAPER: IT teams face a bevy of challenges in today's always-on, demanding IT environment, including (but not limited to) connectivity, bandwidth, latency, and security. By treating your data center as a strategic asset, you can turn those challenges into opportunities to thrive.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

Equinix

Embrace BYOD While Keeping Devices and Data Secure
sponsored by IBM
VIDEO: Find out how you can keep all devices and company data secure to make BYOD a success.
Posted: 08 Sep 2014 | Premiered: 08 Sep 2014

IBM

IBM brings ROI to BYOD
sponsored by IBM
WHITE PAPER: Explore this resource to learn about how managed mobility and BYOD services brought return on investment to two enterprise organisations over the course of three years. Read on now to find out more.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

7 Tips on Becoming an IT Service Broker
sponsored by Rackspace
WHITE PAPER: This exclusive whitepaper explores seven important tips for transforming IT into a service broker.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Rackspace

HP Workplace Management Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource introduces HP Workplace Management Services, a fully managed solution that provides a standardized, configurable, and cost-saving alternative to traditional desktop environments.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Limited

From MDM to Automation, CPI Charts Course for Managed Services Success with N-Able
sponsored by N-able Technologies
WHITE PAPER: This case study details how one organization was able to transition from a break-fix model to managed services by leveraging the IT channel's #1 RMM and MSP service automation platform.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

N-able Technologies
 
 
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