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Computer Telephone Integration

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Computer Telephone IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

The Definitive Guide to Managing Cloud Security
sponsored by Cisco & Fujitsu
BOOK: This helpful book serves as a clear and unbiased guide to navigating the complexities of cloud security.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

Cisco & Fujitsu

The Secret to Business Results: How Network Connections Drive Web Application Performance
sponsored by Equinix
WHITE PAPER: Access this white paper to learn more about the challenges of delivering applications effectively when your users and applications are global in scope. You'll also learn how you can meet those challenges and the expectations of your users.
Posted: 31 Oct 2014 | Published: 31 Oct 2014

Equinix

Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

Drive Business Success by Empowering IT
sponsored by CA Technologies.
WHITE PAPER: By streamlining your mainframe portfolio, you run fewer products on one integrated platform to lower costs on licensing, maintenance, and reduce admins necessary to manage them. Explore this guide to learn how streamlining your mainframe portfolio can reduce cost of ownership and empower your IT staff to innovate.
Posted: 28 Oct 2014 | Published: 31 Dec 2013

CA Technologies.

Beyond Passwords: Protect the mobile enterprise with smarter security solutions
sponsored by IBM
WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond.
Posted: 09 Oct 2014 | Published: 30 Sep 2013

IBM

Ten Vital Questions Every Business Owner Should be Asking IT
sponsored by Pangea Systems
WHITE PAPER: Access this white paper to learn the top 10 questions you should be asking your IT. You'll get insight into how you can improve the communication with your IT organization in order to improve alignment between IT and the business.
Posted: 24 Oct 2014 | Published: 31 Dec 2012

Pangea Systems

Efficient and Flexible Modern Server Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: It's time to consider a new IT infrastructure approach to build a more future-ready data center. Access this white paper to explore ways to reduce complexity, improve efficiency, optimize flexibility, and maximize uptime in your data center.
Posted: 08 Oct 2014 | Published: 24 Jun 2014

Dell, Inc. and Intel®
 
 
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