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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Analytics & IT: A New Opportunity for CIOs
sponsored by SAS
RESEARCH CONTENT: IT has been at the center of making analytics a powerful tool used throughout every unit of the business organization. Inside, discover the opportunity for greater use of analytics in IT, the eras of analytics and the unique characteristics of each, and uncover how IT will change in Analytics 4.0.
Posted: 15 Jun 2017 | Published: 14 Oct 2016

SAS

Focus: men for women in tech
sponsored by ComputerWeekly.com
EGUIDE: This guide offers a collection of articles showcasing some of the men who are helping women to progress in the technology industry and the methods they are using to do so, such as providing mentoring, taking unconscious bias into account during hiring and encouraging young people into science, technology, engineering and maths (Stem) careers.
Posted: 12 Jun 2017 | Published: 12 Jun 2017

ComputerWeekly.com

IDC Paper: IBM Optimizes Multicloud Strategies for Enterprise Digital Transformation
sponsored by IBM
WHITE PAPER: Access this IDC paper to learn how multicloud environments can help you in your digital transformation journey. You'll also discover how third-party providers can aid you in streamlining workflow integrations across legacy IT systems, private clouds, and dynamic public cloud services; automating resource provisioning, and more.
Posted: 26 Jun 2017 | Published: 30 Sep 2016

IBM

Considering the Docker Data Center
sponsored by Contino
WHITE PAPER: Discover how to activate more efficient use of infrastructure, platform portability, and increased resiliency with the Docker data center container strategy highlighted here. Read on to learn how to use containerization to speed up software deployment, and more.
Posted: 01 Jun 2017 | Published: 01 Jun 2017

Contino

Fulfilling the Promise of the Digital Workspace
sponsored by VMware
EBOOK: Today's workforce is mobile and their devices are toolboxes, each with different tools depending on the person. Access this e-book to learn about a digital workspace platform that delivers the mobile security your enterprise needs without compromising usability.
Posted: 13 Jun 2017 | Published: 30 Sep 2016

VMware

Failing to Plan is Planning to Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Disconnected information silos cause inefficiency to rise and customer satisfaction to fall. Learn how to think like an urban planner and manage growth with a master, using a unified information platform that puts the breaks on IT sprawl.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland
 
 
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