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Computer Telephone Integration

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Computer Telephone IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

IT Skills Proficiency Tool
sponsored by Randstad
WHITE PAPER: Access this white paper to learn about the IT Skills Proficiency Tools, which will help you to determine what your talents are now and what they are likely to be for upcoming projects. By analyzing and evaluating your IT team's proficiency score, you can better develop training plans, indentify team members to groom for management, and more.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

Randstad

2014 Egon Zehnder European Board Diversity Analysis
sponsored by ComputerWeekly.com
RESEARCH CONTENT: For the first time Europe now leads the world in board diversity – though numbers of female executives on boards remain stubbornly low and this is a particular issue in technology, this study reveals.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

Security in the Hybrid Cloud, Now and in 2016
sponsored by F5 Networks
RESOURCE: The infographic illustrates current security practices in the hybrid cloud and investigates where these trends are likely to head by 2016.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

F5 Networks

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 14 Oct 2014 | Published: 07 Jun 2014

Rackspace

Should IT Users be Treated like Patients?
sponsored by RES Software
WHITE PAPER: What would happen if IT were to learn from clinical healthcare's pursuit of "patient engagement" by creating its own "user engagement" strategies? What would the benefits of doing so be? And what would it take to make it all happen? Read the following brief to find out more.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

RES Software

CW Buyer's Guide to Enterprise Collaboration
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: In this 10-page buyer's guide, Computer Weekly highlights what the IT leader needs to know to decide on the future of the organisation's communications strategy.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

ComputerWeekly.com

Molina Healthcare Ramps Up Fast for Claims Processing Spikes with VBlock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE
 
 
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