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Computer Telephone Integration

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Computer Telephone Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Microservices Sprawl: How Not to Be Overun
sponsored by AppDynamics
EBOOK: Discover in this e-book how to combat microservices sprawl with a single IT monitoring platform that can provide the context your organization needs to respond dynamically to rapidly changing IT conditions. Read on to learn how this holistic approach addresses compliance concerns, and evolves with the changing DevOps culture.
Posted: 20 Jul 2017 | Published: 20 Jul 2017

AppDynamics

Firms in Southeast Asia Juggle Meeting Financial Goals with Elevating Customer Experience
sponsored by Dell and Microsoft
WHITE PAPER: Forrester analysts have recommendations for balancing budgetary pressures while improving customer experiences, which will be imperative companies adapt to enable a stronger workforce. Learn what 327 senior business and technology executives from Asia-Pacific countries reveal in this resource.
Posted: 18 Jul 2017 | Published: 18 Jul 2017

Dell and Microsoft

TransAlta Powers IT Service Management and IT Operations with ServiceNow
sponsored by ServiceNow
CASE STUDY: With more than 2,300 employees, TransAlta needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations.  Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

What the New Multi-cloud World Means for IT
sponsored by BMC
RESOURCE: By accessing this post, you'll discover how to use the multi-cloud model to become a trusted service broker and value creator by taking a more unified and holistic approach to management. Read on to take full advantage of your multi-cloud ecosystem with the automation methods outlined here.
Posted: 07 Aug 2017 | Published: 21 Apr 2017

BMC

IT Outcomes that Drive Business Results
sponsored by Avnet
WHITE PAPER: Today's IT infrastructure needs to be a driver of innovation, not simply a supporter. Inside, explore a single software-defined platform that combines the power of private and hybrid cloud to make sure your IT capabilities are aligned to the 6 most important needs of your business.
Posted: 28 Jul 2017 | Published: 28 Jul 2017

Avnet

Finding Harmony in Convergence
sponsored by Commvault
WHITE PAPER: Access this to learn about the often--and easily--overlooked key to converged infrastructure implementation: team alignment. Find out which aspects of your converged infrastructure initiative your teams will care most about and how to get everyone on the same page.
Posted: 09 Aug 2017 | Published: 09 Aug 2017

Commvault
 
 
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