This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This whitepaper details how a more dynamic, policy driven automation solution can help IT handle the increasingly complex and heterogeneous data centers created by trends like Big Data and the cloud.
This guide talks about the state of cloud backup and storage and it's growing role in the SMB market. Different factors are considered in relation to the needs and resources of SMBs looking into cloud storage and backup.
Watch this informative webcast to discover how you can lower the risk of adopting more complex IT innovations, such as cloud and virtualization, so your organization can reap the benefits of such technologies without sacrificing security.
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