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Computer Telephone Integration

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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Beyond Software: Agile for Product Development
sponsored by IBM
WHITE PAPER: This whitepaper identifies the highlights of Agile software development and translates those ideas to systems engineering. The results of such implementations are analyzed.
Posted: 04 Aug 2014 | Published: 04 Aug 2014

IBM

Under-represented and Undervalued
sponsored by ComputerWeekly.com
PRESENTATION: In this presentation from Computer Weekly's Women in IT event, Gillian Arnold talks about the current skills crisis in the technology industry, and recruiting skills for a more diverse base into enterprises.
Posted: 29 Jul 2014 | Published: 29 Jul 2014

ComputerWeekly.com

Mobile Security for IT Departments
sponsored by LabTech Software
EBOOK: From smartphones to tablets, as the popularity of mobile devices grows, the opportunity for security breaches grows as well, placing a new burden on IT departments. Download your free eBook to learn how you can ensure your organization remains protected from mobile security threats.
Posted: 13 Aug 2014 | Published: 13 Aug 2014

LabTech Software

How MSPs are Transforming the Reseller Channel
sponsored by Egenera
WEBCAST: This webinar explains how MSPs are enabling organizations to make the transition to cloud services, ultimately driving higher revenue margins. Watch and find out how cloud services give MSPs a chance to enhance their value to customers while developing new revenue streams.
Posted: 07 Aug 2014 | Premiered: Jun 11, 2014

Egenera

The Power and Payback of Unified IT Monitoring
sponsored by CA Technologies.
WHITE PAPER: This informative whitepaper examines the role of unified IT monitoring in simplifying modern IT challenges by bringing infrastructure, application and service level visibility together.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

CA Technologies.

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Big Data Analytics Solutions on IBM Power Systems
sponsored by IBM
WHITE PAPER: Find out why so many businesses are deploying Linux-based IT infrastructures to meet big data challenges, and how big data analytics solutions are giving companies new insights with scalable, powerful offerings.
Posted: 22 Jul 2014 | Published: 30 Apr 2014

IBM
 
 
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