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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Case Study: Healthcare Company Goes 100% Cloud
sponsored by Dimension Data
VIDEO: In this brief video, learn how an integrated healthcare company completely migrated to a hybrid cloud environment for a more flexible, dynamic, efficient data center.
Posted: 03 Mar 2015 | Premiered: 17 Dec 2014

Dimension Data

Contact Center Transformation
sponsored by Hewlett Packard Enterprise
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett Packard Enterprise

Data Centers at Your Door: Prefabricated Modules from Schneider Electric
sponsored by Schneider Electric
VIDEO: Prefabricated data centers allow you to do just this. Access this video to learn how prefabricated IT and hydronics modules from Schneider Electric allow you to deliver a flexible and efficient data center built specifically for your needs without any of the guesswork.
Posted: 31 Oct 2014 | Premiered: 12 Jun 2014

Schneider Electric

Data Storage Strategies that Work for Healthcare
sponsored by Hitachi Data Systems
VIDEO: This brief video describes how to consolidate access and share patient data with a single, centralized repository. Learn how this is possible while also reducing IT costs and minimizing risk.
Posted: 24 Sep 2015 | Premiered: 31 Dec 2014

Hitachi Data Systems

Dell Quick Start Tool for Citrix XenDesktop
sponsored by Dell, Inc. and Intel®
WEBCAST: In this webcast, learn about a tool designed to allow an entire Citrix XenDesktop or XenApp platform to be deployed all from one console. Watch now to see a demonstration of how simple and fast it is to set up your desktop or application environment – in just four steps.
Posted: 21 Sep 2015 | Premiered: Aug 4, 2015

Dell, Inc. and Intel®

Case Based Alarms - Relevant and Actionable
sponsored by Virtual Instruments
VIDEO: Uncover the key features of a new approach to infrastructure monitoring that only sends 1 alert at a time, and contains all relevant case history in that alert.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Virtual Instruments

CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014


Centrica Redefines Customer Relationship with HP Converged Cloud
sponsored by Hewlett-Packard Enterprise
VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

Hewlett-Packard Enterprise

Centrify Express 2010.1
sponsored by Centrify Corporation
SOFTWARE DOWNLOAD: Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings.
Posted: 06 Aug 2010 | Premiered: 06 Aug 2010

Centrify Corporation

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

Changing the Perception of IT – What Your Customers Won't Tell You
sponsored by ServiceNow
WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.
Posted: 28 Oct 2013 | Premiered: Oct 24, 2013


Cisco Connected World Technology Report
sponsored by Cisco Systems, Inc.
VIDEOCAST: Access this videocast for a panel discussion investigating the findings of the 2011 Cisco Connected World Technology Report, which provides insight into the mindset, expectations, and behavior of the world’s next generation of workers.
Posted: 07 Feb 2012 | Premiered: Feb 6, 2012

Cisco Systems, Inc.

Clinical Documentation: Emerging Market Trends and IT Best Practices Podcast
sponsored by Nuance
PODCAST: Download this podcast to hear from David E. Williams, President of Health Business Group and Rebecca Kaul, President of the UPMC Technology Development Center who discuss the latest trends in clinical documentation practices and some challenges that come with it. Click now as they unveil 6 key guidelines for successful implementation.
Posted: 28 Jan 2014 | Premiered: Jan 24, 2014


Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

Cloud Security: Enterprise Point of View
sponsored by Dimension Data
VIRTUAL SEMINAR: Access this webcast today to listen as Darren O'Loughlin, CSO for Dimension Data's global business enabling IT as a Service, shares strategic objectives for securing applications and workloads on an enterprise-class cloud.
Posted: 29 Jan 2015 | Premiered: 26 Nov 2014

Dimension Data

Compucom and Intel vPro Out of the Box Innovation
sponsored by Intel
VIDEO: Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level.
Posted: 03 Dec 2009 | Premiered: 14 Sep 2009


Converged Infrastructure Trend 2- New skill sets
sponsored by Hewlett-Packard Enterprise and Intel ®
VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.
Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

Hewlett-Packard Enterprise and Intel ®

Converged Infrastructure Trend 3- Software-defined Data Centers
sponsored by Hewlett-Packard Enterprise and Intel ®
VIDEO: This brief on-demand webcast provides information about the software-defined data center, explaining what this converged infrastructure trend is and how it can benefit your organization. Also inside, learn about the role of software-defined networking (SDN).
Posted: 26 Jul 2013 | Premiered: 26 Jul 2013

Hewlett-Packard Enterprise and Intel ®

Credit Union of Colorado Achieves Recoverability and Compliance Through Information Management
sponsored by Commvault
WEBCAST: This webcast to examines the management solution that the Credit Union of Colorado decided to implement in order to achieve a true information management strategy and ensure recoverability and compliance.
Posted: 30 Dec 2014 | Premiered: Feb 14, 2014


Customer Testimonial: Levi's
sponsored by Commvault
VIRTUAL TRADESHOW: Watch this video to learn what Levi Strauss' VP and CTO Bart Hecht thinks about CommVault.
Posted: 30 Dec 2014 | Premiered: Feb 2, 2012


Delivering 3D Graphics from the Cloud
sponsored by NVIDIA/VMware
VIDEO: Many organizations depend on 3D graphics. Find out how highly mobile teams can still get optimized performance remotely.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management

Delivering Value through Best Practice for Systems Engineering
sponsored by IBM
WEBCAST: View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more.
Posted: 17 Aug 2010 | Premiered: Feb 25, 2010


Dell PowerEdge VRTX Stands Alone Addressing IT Demands of Remote and Small Offices
sponsored by Dell India
WEBCAST: Read through this exclusive white paper to find out how Dell is transforming IT for remote and small offices with this virtualization-ready, critical piece of hardware.
Posted: 14 Feb 2014 | Premiered: Jun 30, 2013

Dell India

Demo - Installing Hyper-V Server on Dell PowerEdge R805
sponsored by Dell and Microsoft
SOFTWARE DEMO: This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely.
Posted: 11 Dec 2008 | Premiered: 11 Dec 2008

Dell and Microsoft

Different Workloads, Different Architectures, One Solution
sponsored by Citrix
WEBCAST: This webcast reviews the two very different architectures required by traditional vs. cloud-era workloads, and how a single cloud management platform can be used to control them both.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

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