Contact Center Workforce Management

VIDEO: HP offers custom solutions to organizations that utilize hybrid delivery to meet specific business needs and goals. Access this video to see how DreamWorks animation partnered with HP to closer link their IT solutions with their business goals.

Posted: 28 Aug 2012 | Premiered: 28 Aug 2012

WEBCAST: In this webcast, join Gartner Research Vice President Phil Redman and Jim Sheward, CEO of Fiberlink, as they address the key components of an effective enterprise mobility strategy, the associated challenges, and how to keep up with the fast pace of change in mobility.

Posted: 21 Dec 2011 | Premiered: Dec 21, 2011

WEBCAST: Check out this informative webcast to take an in-depth look at configuration management, and discover how you can take advantage of its benefits in your architecture.

Posted: 30 Apr 2013 | Premiered: Apr 30, 2013

VIDEO: This helpful webcast explores  a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.

Posted: 22 Feb 2013 | Premiered: 24 Jan 2013

VIDEOCAST: Forrester research explores how to optimize your data center around the key workloads that matter to your business. Access this video to learn how you can provide the flexible services to meet your customer demand without sacrificing security or reliability.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: In this webinar, you'll learn from leading experts about the business, financial, and clinical drivers of accountable care, and the IT implementation path your peers are taking to support these changes.

Posted: 12 Mar 2013 | Premiered: Mar 12, 2013

TRIAL SOFTWARE: Download your free, 15-day trial of Genius Project and discover the benefits of a system designed to eradicate common project portfolio management (PPM) challenges such as a lack of visibility and poor collaboration. Realize the advantages of a system consolidates all project information and provides you with complete 360-degree visibility.

Posted: 12 Jun 2012 | Premiered: 01 Jun 2012

VIDEO: Access this video to get an in-depth explanation of how HP cloud and mobility services provides a full spectrum of services that will help extend the reach of your business by making applications and data more readily and easily available.

Posted: 24 Aug 2012 | Premiered: 24 Aug 2012

WEBCAST: Access this webcast to learn how you can deploy an IT service catalog to communicate negotiated service offerings and service level agreements to users easily and efficiently.

Posted: 30 Apr 2013 | Premiered: Apr 30, 2013

WEBCAST: In this webcast, IT and business leaders will find practical advice and insights for improving SAP system performance. Tune in now to learn about common SAP performance challenges and find out what you can do to overcome these obstacles.

Posted: 29 Apr 2013 | Premiered: Apr 29, 2013

WEBCAST: View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more.

Posted: 17 Aug 2010 | Premiered: Feb 25, 2010

SOFTWARE DEMO: This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely.

Posted: 11 Dec 2008 | Premiered: 11 Dec 2008

VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.

Posted: 03 Dec 2009 | Premiered: 05 Nov 2009

WEBCAST: Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.

Posted: 10 Nov 2011 | Premiered: Nov 10, 2011

WEBCAST: This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.

Posted: 01 Apr 2012 | Premiered: Mar 20, 2012

TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.

Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

PRODUCT DEMO: IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.

Posted: 02 Sep 2010 | Premiered: 02 Sep 2010

WEBCAST: This webcast explores four key ways in which A&D companies can improve SE and looks at IBM Rational® solutions and approaches that can help organizations deliver quality products on time and within budget, while increasing efficiency and improving collaboration.

Posted: 13 Dec 2010 | Premiered: Dec 13, 2010

PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.

Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

WEBCAST: In this webcast, get a firsthand look into a virtual platform that is designed to meet your current and future IT demands. Learn how to right-size system capacity and improve workload scalability. Discover industry best practices to increase agility of applications and systems.

Posted: 19 Oct 2009 | Premiered: Oct 19, 2009

PODCAST: This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.

Posted: 10 Dec 2010 | Premiered: Dec 10, 2010

TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.

Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.

Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

WEBCAST: In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business.

Posted: 09 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

WEBCAST: The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization.

Posted: 08 Sep 2008 | Premiered: Sep 8, 2008