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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Best Practices to De-risk Your Windows 10 Migration
sponsored by Riverbed Technology, Inc.
WEBCAST: Windows 10 is intended to deliver a unified user experience across all of the devices in your environment, but planning and executing a smooth migration is complex. To get it right, you must validate that app performance, device health, and end user experience are as good or better after upgrading.
Posted: 01 May 2017 | Premiered: Apr 27, 2017

Riverbed Technology, Inc.

Applied Analytics — Turning Data into Answers
sponsored by Virtual Instruments
VIDEO: Watch this informative video now to find out how one industry-leading tool utilizes analytics to turn data into answers – all in real-time.
Posted: 10 Jun 2014 | Premiered: 10 Jun 2014

Virtual Instruments

AppSense DataNow
sponsored by AppSense
VIDEOCAST: Learn how your organization can provide instant access to work documents from mobile devices. This videocast presents a solution that extends your IT infrastructure out into the mobile world in minutes.
Posted: 19 Jun 2012 | Premiered: Jun 19, 2012

AppSense

As Your Business Grows, How Can You Shrink Your Carbon Footprint?
sponsored by Dimension Data
WEBCAST: This informative blog post explores how you can transform your business model with the cloud in order to both reduce IT costs and lower your carbon footprint. Download now to uncover other technologies you can use to reduce your impact on the planet.
Posted: 20 Nov 2015 | Premiered: Nov 20, 2015

Dimension Data

Australia Department of Prime Minister & Cabinet on G20 Tech
sponsored by Dimension Data
VIDEO: In a world first, the 2014 G20 used cloud for secure networking and virtual desktop. Learn how a new benchmark was set.
Posted: 08 Jun 2015 | Premiered: 08 Jun 2015

TOPICS:  IT Management
Dimension Data

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

B2B Integration for Healthcare: Don't Worry. Be Ready.
sponsored by IBM
WEBCAST: Healthcare transformations are increasing B2B integration complexity. Prepare your organization with IBM architecture.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM

Banking - Analytics Drive Banking Innovations, Better Customer Service
sponsored by Hewlett-Packard Enterprise
VIDEO: See how the use of real-time data is creating new opportunities for banking enterprises—and their customers.
Posted: 17 Oct 2016 | Premiered: 17 Oct 2016

TOPICS:  IT Management
Hewlett-Packard Enterprise

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 28 Oct 2014 | Premiered: 28 Oct 2014

IBM

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys

BMC Cloud Lifecycle Management
sponsored by BMC-Accenture
WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more!
Posted: 31 Aug 2011 | Premiered: Aug 31, 2011

BMC-Accenture

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

Build a Lean Cloud Based Security Operations Center
sponsored by Splunk
WEBCAST: Discover how Travis Perkins protected the organization while moving an on-premise legacy SOC to a lean SOC in the cloud.
Posted: 08 Nov 2016 | Premiered: Nov 8, 2016

TOPICS:  IT Management
Splunk

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Building Strong Client Relationships in North East Scotland and the UK
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can integrate all of your internal systems and how that can help your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Business Process Management and Enterprise Architecture for Better Business Outcomes
sponsored by IBM
WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.
Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

IBM

Butterfly Effect: HCI Has Even Bigger Benefits Than You See
sponsored by Riverbed Technology, Inc.
WEBCAST: Learn how ROBO hyperconvergence creates hidden productivity and cost benefits in ways that aren't obvious at first.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

BYOD Initiative and Workforce Mobility with the VMware Mobile Secure Workforce Solution
sponsored by VMware
WEBCAST: This exclusive webcast examines an enterprise mobility solution for simplifying IT control and keeping your workforce mobile.
Posted: 17 Oct 2013 | Premiered: Oct 17, 2013

VMware

CA Clarity Project and Portfolio Management
sponsored by CA Technologies.
PRODUCT DEMO: Watch this in-depth product demo to learn how CA Clarity works. This project and portfolio management solution enables users to view all projects, programs, services, assets, and applications in a collection of portfolios.
Posted: 31 Mar 2010 | Premiered: 30 Mar 2010

CA Technologies.

CA eHealth Performance Manager Demo
sponsored by CA Technologies.
PRODUCT DEMO: Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted.
Posted: 23 Nov 2009 | Premiered: 23 Oct 2009

CA Technologies.

Calling All CIOs: Why It's Time to Rethink Branch IT
sponsored by Riverbed Technology, Inc.
WEBCAST: Branch IT is not an afterthought. Learn how to boost ROBO performance with less branch IT and lower costs.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

Capabilities for Security Information and Event Management
sponsored by Intel Security
WEBCAST: Compare critical capabilities across Security Information and Event Management vendors to choose the best SIEM solution.
Posted: 21 Sep 2016 | Premiered: Sep 21, 2016

TOPICS:  IT Management
Intel Security

Case Based Alarms - Relevant and Actionable
sponsored by Virtual Instruments
VIDEO: Uncover the key features of a new approach to infrastructure monitoring that only sends 1 alert at a time, and contains all relevant case history in that alert.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Virtual Instruments

Case Study: FujiFilm's Evolving Digital Work in the Cloud
sponsored by Dimension Data
VIDEO: FujiFilm needed help creating a mobile and in-store image-storing and printing platform. Learn how cloud enabled them.
Posted: 19 Jun 2015 | Premiered: 19 Jun 2015

TOPICS:  IT Management
Dimension Data
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