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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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Centrica Redefines Customer Relationship with HP Converged Cloud
sponsored by Hewlett-Packard Limited
VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

Hewlett-Packard Limited

CIO Interview: Competing at a Global Level
sponsored by Dell, Inc.
VIDEO: While athletes spend years planning and training for a high-profile sporting event, there's also a significant amount of groundwork required for the preparing the infrastructure to support the event. From IT hardware, business systems to special sporting systems, technology is crucial to the smooth execution of any major sporting event.
Posted: 29 Aug 2014 | Premiered: 29 Aug 2014

Dell, Inc.

CloudPhysics AWS Cost Calculator: Simplifying Cloud Computing
sponsored by CloudPhysics
VIDEO: CloudPhysics offers you a tool to determine which AWS instances across the globe are compatible and shows you the lowest price.
Posted: 21 Oct 2014 | Premiered: 21 Oct 2014

CloudPhysics

Data Centers at Your Door: Prefabricated Modules from Schneider Electric
sponsored by Schneider Electric
VIDEO: Prefabricated data centers allow you to do just this. Access this video to learn how prefabricated IT and hydronics modules from Schneider Electric allow you to deliver a flexible and efficient data center built specifically for your needs without any of the guesswork.
Posted: 31 Oct 2014 | Premiered: 12 Jun 2014

Schneider Electric

Discover What's Possible with Dell Solutions
sponsored by Dell, Inc.
VIDEO: Explore this video to learn how Dell is supporting the 2014 Commonwealth Games in Glasgow, Scotland. Discover how the IT teams used Dell solutions in order to plan, execute, and overall make the endeavor that is the Commonwealth games happen. Tune in now to watch and find out more.
Posted: 29 Aug 2014 | Premiered: 29 Aug 2014

Dell, Inc.

Don't Let Legacy Infrastructure Be Your Legacy
sponsored by Red Hat
VIDEO: This whitepaper explains the advantages of using Linux to upgrade your legacy infrastructure, including more uptime and seamless app migration.
Posted: 17 Oct 2014 | Premiered: 23 May 2014

Red Hat

CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CentraStage

Centrify Express 2010.1
sponsored by Centrify Corporation
SOFTWARE DOWNLOAD: Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings.
Posted: 06 Aug 2010 | Premiered: 06 Aug 2010

Centrify Corporation

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

Changing the Perception of IT – What Your Customers Won't Tell You
sponsored by ServiceNow
WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.
Posted: 28 Oct 2013 | Premiered: Oct 24, 2013

ServiceNow

Cisco Connected World Technology Report
sponsored by Cisco Systems, Inc.
VIDEOCAST: Access this videocast for a panel discussion investigating the findings of the 2011 Cisco Connected World Technology Report, which provides insight into the mindset, expectations, and behavior of the world’s next generation of workers.
Posted: 07 Feb 2012 | Premiered: Feb 6, 2012

Cisco Systems, Inc.

Clinical Documentation: Emerging Market Trends and IT Best Practices Podcast
sponsored by Nuance
PODCAST: Download this podcast to hear from David E. Williams, President of Health Business Group and Rebecca Kaul, President of the UPMC Technology Development Center who discuss the latest trends in clinical documentation practices and some challenges that come with it. Click now as they unveil 6 key guidelines for successful implementation.
Posted: 28 Jan 2014 | Premiered: Jan 24, 2014

Nuance

Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

Compucom and Intel vPro Out of the Box Innovation
sponsored by Intel
VIDEO: Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level.
Posted: 03 Dec 2009 | Premiered: 14 Sep 2009

Intel

Converged Infrastructure Trend 2- New skill sets
sponsored by Hewlett-Packard Limited and Intel ®
VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.
Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

Hewlett-Packard Limited and Intel ®

Converged Infrastructure Trend 3- Software-defined Data Centers
sponsored by Hewlett-Packard Limited and Intel ®
VIDEO: This brief on-demand webcast provides information about the software-defined data center, explaining what this converged infrastructure trend is and how it can benefit your organization. Also inside, learn about the role of software-defined networking (SDN).
Posted: 26 Jul 2013 | Premiered: 26 Jul 2013

Hewlett-Packard Limited and Intel ®

Course Catalog: Simpana Training Services and Programs
sponsored by CommVault Systems, Inc.
VIRTUAL TRADESHOW: Simpana Training Services Course Catalog January-June 2012.
Posted: 29 Feb 2012 | Premiered: Feb 29, 2012

CommVault Systems, Inc.

Delivering Value through Best Practice for Systems Engineering
sponsored by IBM
WEBCAST: View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more.
Posted: 17 Aug 2010 | Premiered: Feb 25, 2010

IBM

Dell PowerEdge VRTX Stands Alone Addressing IT Demands of Remote and Small Offices
sponsored by Dell India
WEBCAST: Read through this exclusive white paper to find out how Dell is transforming IT for remote and small offices with this virtualization-ready, critical piece of hardware.
Posted: 14 Feb 2014 | Premiered: Jun 30, 2013

Dell India

Demo - Installing Hyper-V Server on Dell PowerEdge R805
sponsored by Dell and Microsoft
SOFTWARE DEMO: This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely.
Posted: 11 Dec 2008 | Premiered: 11 Dec 2008

Dell and Microsoft

Different Workloads, Different Architectures, One Solution
sponsored by Citrix
WEBCAST: This webcast reviews the two very different architectures required by traditional vs. cloud-era workloads, and how a single cloud management platform can be used to control them both.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Disk Backup with Deduplication
sponsored by ExaGrid Systems, Inc.
WEBCAST: This webcast discusses disk backup with data deduplication and the paradigm shift that's going on in data protection overall. Discover common mistakes and pitfalls you can make in your selection process when considering a data protection plan and key takeaways to prevent them.
Posted: 12 Sep 2013 | Premiered: Sep 12, 2013

ExaGrid Systems, Inc.

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Limited
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Limited

Dynamic Virtual Clients
sponsored by Intel
VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.
Posted: 03 Dec 2009 | Premiered: 05 Nov 2009

Intel

Eisenhower Medical Center completes complete data center move
sponsored by HP
WEBCAST: Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.
Posted: 10 Nov 2011 | Premiered: Nov 10, 2011

HP
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