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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Amelco Case Study: Continuous Delivery Using Ansible Automation
sponsored by Red Hat
VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.
Posted: 16 Jan 2017 | Premiered: 01 Sep 2016

Red Hat

Ansible Essentials: Simplicity in Automation Technical Overview
sponsored by Red Hat
VIDEO: Get started using Ansible automation and configuration management by watching a simple Ansible playbook be created from start to finish. Discussions and demonstrations cover provisioning, deploying, and managing compute infrastructure across cloud, virtual, and physical environments using Ansible.
Posted: 06 Feb 2017 | Premiered: 06 Feb 2017

Red Hat

Ansible Tower 3: An Introductory Look
sponsored by Red Hat
VIDEO: Give your team the power to scale: Learn how to manage complex, multi-tier application deployments and trouble-shooting with an IT automation framework. View now to end repetitive tasks, speed productivity, and scale IT initiatives by centralizing control of your infrastructure.
Posted: 12 Jan 2017 | Premiered: 20 Jul 2016

Red Hat

Ansible Tower Demo: The Case for IT Orchestration
sponsored by Red Hat
VIDEO: Do you have a framework for automating IT systems? Learn how to integrate Ansible Tower orchestration and IT configuration with your own Linux server or cloud instance. Download now to see if agentless IT automation is right for your organization's app infrastructure.
Posted: 16 Jan 2017 | Premiered: 16 Jan 2017

Red Hat

Beyond Cloud Automation: Reshaping Your Cloud Strategy in 2017
sponsored by Embotics
VIDEO: Join Forrester Analyst Dave Bartoletti and Embotics CTO Scott Davis to accelerate business agility by reevaluating your cloud strategy based on key trends in hybrid cloud computing and cloud app automation. Tune in to also learn why microservices are driving the adoption of containers, and more.
Posted: 10 Jan 2017 | Premiered: 04 Jan 2017

Embotics

Boost Your Hyper Converged Solution's Speed with Cloud
sponsored by Prosys- HPE
WEBCAST: Watch this 1 minute webcast to learn how hyper converged platforms enable IT generalists, rather than specialists, to manage your VMs regardless of your staff resources.
Posted: 23 Feb 2017 | Premiered: Feb 23, 2017

Prosys- HPE

Build Capacity Ahead of Demand with Flexible Cloud Capacity
sponsored by Hewlett Packard Enterprise
VIDEO: Why choose between the economics of public cloud and reassurance of on premises IT? Tune in now to discover how to scale infrastructure instantly to expand capacity ahead of demand with a tool that combines the agility of the public cloud and the security and performance of on-premises IT.
Posted: 20 Jan 2017 | Premiered: 25 Mar 2016

Hewlett Packard Enterprise

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Applied Analytics — Turning Data into Answers
sponsored by Virtual Instruments
VIDEO: Watch this informative video now to find out how one industry-leading tool utilizes analytics to turn data into answers – all in real-time.
Posted: 10 Jun 2014 | Premiered: 10 Jun 2014

Virtual Instruments

AppSense DataNow
sponsored by AppSense
VIDEOCAST: Learn how your organization can provide instant access to work documents from mobile devices. This videocast presents a solution that extends your IT infrastructure out into the mobile world in minutes.
Posted: 19 Jun 2012 | Premiered: Jun 19, 2012

AppSense

As Your Business Grows, How Can You Shrink Your Carbon Footprint?
sponsored by Dimension Data
WEBCAST: This informative blog post explores how you can transform your business model with the cloud in order to both reduce IT costs and lower your carbon footprint. Download now to uncover other technologies you can use to reduce your impact on the planet.
Posted: 20 Nov 2015 | Premiered: Nov 20, 2015

Dimension Data

Assessment Tool: Understanding the Economics of Cyberdefense
sponsored by Juniper Networks, Inc.
WEBCAST: How should you balance the four spend areas in cyberdefense? Calculate investment levels with RAND's interactive tool.
Posted: 08 Sep 2015 | Premiered: Sep 8, 2015

TOPICS:  IT Management
Juniper Networks, Inc.

Australia Department of Prime Minister & Cabinet on G20 Tech
sponsored by Dimension Data
VIDEO: In a world first, the 2014 G20 used cloud for secure networking and virtual desktop. Learn how a new benchmark was set.
Posted: 08 Jun 2015 | Premiered: 08 Jun 2015

TOPICS:  IT Management
Dimension Data

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

B2B Integration for Healthcare: Don't Worry. Be Ready.
sponsored by IBM
WEBCAST: Healthcare transformations are increasing B2B integration complexity. Prepare your organization with IBM architecture.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 28 Oct 2014 | Premiered: 28 Oct 2014

IBM

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys

BMC Cloud Lifecycle Management
sponsored by BMC-Accenture
WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more!
Posted: 31 Aug 2011 | Premiered: Aug 31, 2011

BMC-Accenture

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

Build a Lean Cloud Based Security Operations Center
sponsored by Splunk
WEBCAST: Discover how Travis Perkins protected the organization while moving an on-premise legacy SOC to a lean SOC in the cloud.
Posted: 08 Nov 2016 | Premiered: Nov 8, 2016

TOPICS:  IT Management
Splunk

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Building Strong Client Relationships in North East Scotland and the UK
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can integrate all of your internal systems and how that can help your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Business Process Management and Enterprise Architecture for Better Business Outcomes
sponsored by IBM
WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.
Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

IBM

Butterfly Effect: HCI Has Even Bigger Benefits Than You See
sponsored by Riverbed Technology, Inc.
WEBCAST: Learn how ROBO hyperconvergence creates hidden productivity and cost benefits in ways that aren't obvious at first.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.
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