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Contact Center Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Software Multimedia (View All Report Types)
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Download a Free Trial of SQL Safe Backup
sponsored by Idera
SOFTWARE DOWNLOAD: Learn about the key features of SQL Safe Backup – and find out how you can gain access to a free trial.
Posted: 22 Jul 2014 | Premiered: 22 Jul 2014

Idera

Esker Accounts Payable Automation Customer Testimonials
sponsored by Esker Inc.
VIDEO: Watch this video to see what Esker Customers have to say about Esker's Accounts Payable Automation Software as a Service, invoice approval workflow and touchless processing capabilities.
Posted: 28 Jan 2015 | Premiered: 06 Dec 2013

Esker Inc.

How Do You Select ERP for Defense Manufacturing? – Podcast
sponsored by IFS
PODCAST: Find out how the unique characteristics of defense manufacturing operations affect their needs in the area of enterprise resource planning (ERP).
Posted: 13 Aug 2014 | Premiered: Aug 13, 2014

IFS

How to Increase Deployment Speed, Quality, and Simplicity
sponsored by SERENA Software, Inc.
SOFTWARE DOWNLOAD: Access this page now to sample software that can enable your business to deliver high-quality, valuable software in an efficient, fast, and reliable manner.
Posted: 23 Apr 2015 | Premiered: 23 Apr 2015

SERENA Software, Inc.

How to Test in Production with NeoLoad & NeoSense
sponsored by Neotys
WEBCAST: In this webcast, you'll learn all the best practices around load and performance Testing in Production. Then, see how NeoLoad can help you safely conduct tests in production and how to re-use those same test designs to conduct proactive monitoring in production with NeoSense.
Posted: 22 May 2015 | Premiered: Apr 27, 2015

Neotys

HR analytics evaluation tips: Insight into how your business operates
sponsored by Workday
VIDEO: In this webcast, discover a suite of business applications delivered in the cloud that join with analytics to create a collaborative workspace, all accessible from any device. Discover how this enterprise suite offers deeper insight into how your business operates and performs, and enables true collaboration with a unified system.
Posted: 17 Apr 2014 | Premiered: 22 Jan 2014

Workday

Hybrid Service Management From a Single Platform
sponsored by FrontRange Solutions Inc.
VIDEO: Access this brief video to learn how you can manage your transactions from a single platform, on-premise or in the cloud. Tune in to discover how this program helps thousands of organizations in fields like IT, finance, HR and more efficiently manage their businesses processes.
Posted: 17 Apr 2015 | Premiered: 13 Jan 2015

FrontRange Solutions Inc.

IBM Spectrum Accelerate Demo Video
sponsored by IBM
WEBCAST: Watch this demo to see how this ultra-flexible software-defined storage lets you easily move data from your data center to the cloud and to remote locations.
Posted: 28 Apr 2015 | Premiered: Apr 28, 2015

IBM

IBM Spectrum Scale for Big Data & Analytics
sponsored by IBM
WEBCAST: Access this demo to see how you can draw quick insights from social media data using software-defined storage. Learn to analyze this data in near-real time and dynamically manage the data to keep storage costs low.
Posted: 28 Apr 2015 | Premiered: Feb 18, 2015

IBM

Improve payroll: Can the cloud help?
sponsored by Workday
VIDEO: Learn about the solution that takes advantage of SaaS software to improve the payroll process.
Posted: 08 Sep 2014 | Premiered: 16 Dec 2011

Workday

Introducing Red Hat CloudForms 3.0
sponsored by Red Hat
WEBCAST: Did you know that the number one challenge people face when making the shift to cloud is management? Take a look at this brief webcast to learn about the software that will help you organization management.
Posted: 05 Dec 2013 | Premiered: Nov 5, 2013

Red Hat

Is Your Mid-Sized Contact Center Ready for the Cloud?
sponsored by 8x8, Inc.
WEBCAST: This webcast explores the business benefits of deploying a mid-sized contact center in the cloud, including improvements in company profit and revenue and long-term customer satisfaction.
Posted: 21 Apr 2015 | Premiered: Dec 22, 2014

8x8, Inc.

It's all about customer satisfaction
sponsored by Hewlett-Packard Company
WEBCAST: Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.
Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

Hewlett-Packard Company

Load and Performance Testing in Production, featuring Scott Barber
sponsored by Neotys
WEBCAST: What's the right way to load and performance test an application in production to get the results you need without impacting your live users? Watch this webinar, hosted by Scott Barber, Chief Technologist at PerfTestPlus, to learn more.
Posted: 01 May 2015 | Premiered: May 1, 2015

Neotys

Docmosis V2.0
sponsored by Docmosis
TRIAL SOFTWARE: Generating reports from Java applications has traditionally been a difficult task with heavy coding effort in development and maintenance. Even where graphical tools are provided, users must learn how to use a new and sometimes cumbersome tool.
Posted: 17 Jun 2009 | Premiered: 15 Jun 2009

Docmosis

Download Unitrends Enterprise Backup, Free for 30 days
sponsored by Unitrends
SOFTWARE DOWNLOAD: This download delivers Unitrends Enterprise Backup software, which is designed to ensure IT asset recovery from any location, at any time. This solution is available as a virtual appliance for Microsoft Hyper-V.
Posted: 11 Jun 2014 | Premiered: 11 Jun 2014

Unitrends

Enterprise Integration: Patterns and Deployments with Apache ActiveMQ
sponsored by FuseSource
WEBCAST: ActiveMQ is the most popular messaging platform in use today. This webinar will explain some reoccurring messaging patterns that are used for application integration - and then see how they have been applied in large enterprise deployments with ActiveMQ.
Posted: 10 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

FuseSource

How to Implement Continuous Testing for Optimal Mobile Performance
sponsored by SOASTA, Inc
WEBCAST: This on-demand webcast discusses how to implement continuous testing in order to optimize mobile performance, and takes an inside look at the technologies and tools fueling mobile testing success.
Posted: 06 Jan 2014 | Premiered: Dec 11, 2013

SOASTA, Inc

How user experience is a business differentiator
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

IBM Smart Analytics Systems 5600 and 7700 Virtual Tour/Demo
sponsored by IBM
VIDEO: This interactive tour allows users to explore the IBM Smart Analytics Systems 5600 and 7700 by scrolling over the systems and clicking on areas of interest to get details, see screenshots, and launch videos.
Posted: 17 Mar 2011 | Premiered: 16 Mar 2011

IBM

Industrializing Agile Software Delivery with ALM 2.0+
sponsored by CollabNet
WEBCAST: In this webcast learn how  IT departments have increased developer productivity, saved millions, and realized governance by implementing DevOps. ALM 2.0+ fosters integration with operations and accepts tool and platform heterogeneity, helping FT1000 customers worldwide transitioning to DevOps.
Posted: 19 Jan 2012 | Premiered: Jan 19, 2012

CollabNet

Informatica Ultra Messaging
sponsored by Informatica
WEBCAST: Legacy messaging technologies lack the performance and flexibility necessary to support today’s computing environments. Attend this webinar to learn how Informatica’s Ultra Messaging technology can help realize up to 10x performance improvements over legacy messaging solutions while dramatically reducing costs and improving deployment flexibility.
Posted: 08 Dec 2010 | Premiered: Dec 8, 2010

Informatica

Join SafeNet Authentication Free Trial
sponsored by SafeNet Asia Ltd
TRIAL SOFTWARE: Experience low-maintenance and low-cost authorization controls by downloading your free 30-day trial of SafeNet Authentication Service, a cloud-based solution featuring token and self-service capabilities.
Posted: 10 Jan 2014 | Premiered: 10 Jan 2014

SafeNet Asia Ltd

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments
sponsored by Virtual Iron Software, Inc.
WEBCAST: This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
Posted: 10 Mar 2008 | Premiered: Mar 1, 2008

Virtual Iron Software, Inc.

Looking at Rational Build Forge Express Edition
sponsored by IBM Software Group
PODCAST: In this Webcast Sundeep Goel, Worldwide Channel Sales with IBM® Rational®, talks about the development need that Rational Build Forge® Express Edition is designed to address.
Posted: 14 Mar 2008 | Premiered: Nov 6, 2007

IBM Software Group
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