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Contact Center Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Software Multimedia (View All Report Types)
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How Do You Select ERP for Defense Manufacturing? – Podcast
sponsored by IFS
PODCAST: Find out how the unique characteristics of defense manufacturing operations affect their needs in the area of enterprise resource planning (ERP).
Posted: 13 Aug 2014 | Premiered: Aug 13, 2014

IFS

How to Integrate Disjointed Contact Center Systems
sponsored by Mitel Networks Limited
VIDEO: This brief video takes a closer look how you can deploy and configure an integrated contact center platform. Learn how the functions of a modern contact center work together.
Posted: 07 Mar 2016 | Premiered: 07 Mar 2016

Mitel Networks Limited

Innovative Enterprises Put Citrix XenApp and Google Chromebooks to Work
sponsored by Citrix and Google
WEBCAST: Attend this webinar and see how enterprises just like yours are using XenApp and Google Chromebooks.
Posted: 17 Aug 2015 | Premiered: Aug 17, 2015

Citrix and Google

Journey to Software Defined Everything
sponsored by SevOne
WEBCAST: This short video demonstrates how applications and services can be more effectively distributed over a software defined network.
Posted: 08 Mar 2016 | Premiered: Mar 8, 2016

SevOne

Keeping Cloud and Mobile Simple
sponsored by Oracle Corporation
WEBCAST: The mobile device is a key component of the future of business and businesses need to take advantage of cloud and mobile applications in order to stay competitive. Access this brief webcast to discover how to stay above the competition.
Posted: 18 Mar 2016 | Premiered: Mar 16, 2016

Oracle Corporation

Managing Data the NoSQL Way Classroom
sponsored by SearchDataManagement
VIRTUAL ENVIRONMENT: The use of NoSQL databases is growing as more organizations develop big data applications that aren't a good fit for relational software. This virtual classroom provides IT and business professionals with insight on what NoSQL systems can do and advice on managing them.
Posted: 21 Apr 2015 | Premiered: 21 Apr 2015

SearchDataManagement

Meet the Experts! Special Edition: Get a Handle on Your Sales Issues
sponsored by Microsoft
WEBCAST: In this webinar, Barry Trailer, Co-founder of CSO Insights research firm, will help address your top sales barriers. Discover several proven methods to capture new accounts and optimize lead generation.
Posted: 03 Mar 2016 | Premiered: Mar 3, 2016

Microsoft

Deploying Oracle on VMware: Challenges and Opportunities
sponsored by VMware and Intel
WEBCAST: In this webcast, AbitibiBowater, the eighth largest publicly traded pulp and paper manufacturer in the world, shares how they successfully virtualized mission-critical Oracle solutions such as JD Enterprise One, Oracle Databases and Oracle Business Intelligence data warehouses.
Posted: 15 Oct 2010 | Premiered: May 6, 2010

VMware and Intel

Docmosis V2.0
sponsored by Docmosis
TRIAL SOFTWARE: Generating reports from Java applications has traditionally been a difficult task with heavy coding effort in development and maintenance. Even where graphical tools are provided, users must learn how to use a new and sometimes cumbersome tool.
Posted: 17 Jun 2009 | Premiered: 15 Jun 2009

Docmosis

Download Unitrends Enterprise Backup, Free for 30 days
sponsored by Unitrends
SOFTWARE DOWNLOAD: This download delivers Unitrends Enterprise Backup software, which is designed to ensure IT asset recovery from any location, at any time. This solution is available as a virtual appliance for Microsoft Hyper-V.
Posted: 11 Jun 2014 | Premiered: 11 Jun 2014

Unitrends

Enterprise Integration: Patterns and Deployments with Apache ActiveMQ
sponsored by FuseSource
WEBCAST: ActiveMQ is the most popular messaging platform in use today. This webinar will explain some reoccurring messaging patterns that are used for application integration - and then see how they have been applied in large enterprise deployments with ActiveMQ.
Posted: 10 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

FuseSource

How to Implement Continuous Testing for Optimal Mobile Performance
sponsored by SOASTA, Inc
WEBCAST: This on-demand webcast discusses how to implement continuous testing in order to optimize mobile performance, and takes an inside look at the technologies and tools fueling mobile testing success.
Posted: 06 Jan 2014 | Premiered: Dec 11, 2013

SOASTA, Inc

How user experience is a business differentiator
sponsored by Hewlett-Packard Enterprise
WEBCAST: In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Enterprise

IBM Smart Analytics Systems 5600 and 7700 Virtual Tour/Demo
sponsored by IBM
VIDEO: This interactive tour allows users to explore the IBM Smart Analytics Systems 5600 and 7700 by scrolling over the systems and clicking on areas of interest to get details, see screenshots, and launch videos.
Posted: 17 Mar 2011 | Premiered: 16 Mar 2011

IBM

IBM Spectrum Scale for Big Data & Analytics
sponsored by IBM
WEBCAST: Access this demo to see how you can draw quick insights from social media data using software-defined storage. Learn to analyze this data in near-real time and dynamically manage the data to keep storage costs low.
Posted: 28 Apr 2015 | Premiered: Feb 18, 2015

IBM

Industrializing Agile Software Delivery with ALM 2.0+
sponsored by CollabNet
WEBCAST: In this webcast learn how  IT departments have increased developer productivity, saved millions, and realized governance by implementing DevOps. ALM 2.0+ fosters integration with operations and accepts tool and platform heterogeneity, helping FT1000 customers worldwide transitioning to DevOps.
Posted: 19 Jan 2012 | Premiered: Jan 19, 2012

CollabNet

Informatica Ultra Messaging
sponsored by Informatica
WEBCAST: Legacy messaging technologies lack the performance and flexibility necessary to support today’s computing environments. Attend this webinar to learn how Informatica’s Ultra Messaging technology can help realize up to 10x performance improvements over legacy messaging solutions while dramatically reducing costs and improving deployment flexibility.
Posted: 08 Dec 2010 | Premiered: Dec 8, 2010

Informatica

It's all about customer satisfaction
sponsored by Hewlett Packard Enterprise
WEBCAST: Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.
Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

Hewlett Packard Enterprise

Join SafeNet Authentication Free Trial
sponsored by SafeNet Asia Ltd
TRIAL SOFTWARE: Experience low-maintenance and low-cost authorization controls by downloading your free 30-day trial of SafeNet Authentication Service, a cloud-based solution featuring token and self-service capabilities.
Posted: 10 Jan 2014 | Premiered: 10 Jan 2014

SafeNet Asia Ltd

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments
sponsored by Virtual Iron Software, Inc.
WEBCAST: This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
Posted: 10 Mar 2008 | Premiered: Mar 1, 2008

Virtual Iron Software, Inc.

Looking at Rational Build Forge Express Edition
sponsored by IBM Software Group
PODCAST: In this Webcast Sundeep Goel, Worldwide Channel Sales with IBM® Rational®, talks about the development need that Rational Build Forge® Express Edition is designed to address.
Posted: 14 Mar 2008 | Premiered: Nov 6, 2007

IBM Software Group

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Measuring Software Quality: Why Your Metrics Don't Make the Grade
sponsored by IBM
WEBCAST: What keeps your customers happy when it comes to software? Tune into this video to learn more about what you can do to improve your software  testing and quality assurance. It outlines the pros and cons of satisfied customers and what the means for your business. View this resource now to learn more about improving your software.
Posted: 23 Apr 2013 | Premiered: Apr 23, 2013

IBM

Micro Focus SilkPerformer
sponsored by Micro Focus
TRIAL SOFTWARE: IT Problem: SilkPerformer enables the rapid creation of performance tests that accurately simulate peak demand loads and isolate performance bottlenecks.
Posted: 08 Apr 2011 | Premiered: 08 Apr 2011

Micro Focus

Microsoft Dynamics NAV Trial
sponsored by Microsoft
TRIAL SOFTWARE: Learn how to automate and streamline financial, customer relationship and supply chain processes with Microsoft Dynamics NAV.
Posted: 10 Mar 2008 | Premiered: 10 Mar 2008

Microsoft
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