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Contact Center Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management SoftwareMultimedia (View All Report Types)
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Getting the Most out of Your Windows Upgrade
sponsored by Dell, Inc. and Windows 8 Pro
VIDEOCAST: This webinare from Dell explains how the end of Microsoft XP support will impact organizations still using it. It also talks about challenges of migration from either XP or Windows 7 or 8 and touches on what's next for organizations who have already migrated.
Posted: 26 Mar 2014 | Premiered: Mar 26, 2014

Dell, Inc. and Windows 8 Pro

How Do You Select ERP for Defense Manufacturing? – Podcast
sponsored by IFS
PODCAST: Find out how the unique characteristics of defense manufacturing operations affect their needs in the area of enterprise resource planning (ERP).
Posted: 13 Aug 2014 | Premiered: Aug 13, 2014

IFS

How user experience is a business differentiator
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

Introducing Red Hat CloudForms 3.0
sponsored by Red Hat
WEBCAST: Did you know that the number one challenge people face when making the shift to cloud is management? Take a look at this brief webcast to learn about the software that will help you organization management.
Posted: 05 Dec 2013 | Premiered: Nov 5, 2013

Red Hat

Is the Future of Payroll in the Cloud?
sponsored by Workday
VIDEO: Learn about the solution that takes advantage of SaaS software to improve the payroll process.
Posted: 08 Sep 2014 | Premiered: 16 Dec 2011

Workday

It's all about customer satisfaction
sponsored by Hewlett-Packard Company
WEBCAST: Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.
Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

Hewlett-Packard Company

Product Preview: Business Driven Insights
sponsored by Workday
WEBCAST: Watch this brief webcast now for a demo of data visibility financial software, and uncover its key features.
Posted: 24 Apr 2014 | Premiered: Dec 2, 2013

Workday

Product Preview: Enterprise Cloud for HR and Finance
sponsored by Workday
VIDEO: In this webcast, discover a suite of business applications delivered in the cloud that join with analytics to create a collaborative workspace, all accessible from any device. Discover how this enterprise suite offers deeper insight into how your business operates and performs, and enables true collaboration with a unified system.
Posted: 17 Apr 2014 | Premiered: 22 Jan 2014

Workday

How to Implement Continuous Testing for Optimal Mobile Performance
sponsored by SOASTA, Inc
WEBCAST: This on-demand webcast discusses how to implement continuous testing in order to optimize mobile performance, and takes an inside look at the technologies and tools fueling mobile testing success.
Posted: 06 Jan 2014 | Premiered: Dec 11, 2013

SOASTA, Inc

IBM Smart Analytics Systems 5600 and 7700 Virtual Tour/Demo
sponsored by IBM
VIDEO: This interactive tour allows users to explore the IBM Smart Analytics Systems 5600 and 7700 by scrolling over the systems and clicking on areas of interest to get details, see screenshots, and launch videos.
Posted: 17 Mar 2011 | Premiered: 16 Mar 2011

IBM

Industrializing Agile Software Delivery with ALM 2.0+
sponsored by CollabNet
WEBCAST: In this webcast learn how  IT departments have increased developer productivity, saved millions, and realized governance by implementing DevOps. ALM 2.0+ fosters integration with operations and accepts tool and platform heterogeneity, helping FT1000 customers worldwide transitioning to DevOps.
Posted: 19 Jan 2012 | Premiered: Jan 19, 2012

CollabNet

Informatica Ultra Messaging
sponsored by Informatica
WEBCAST: Legacy messaging technologies lack the performance and flexibility necessary to support today’s computing environments. Attend this webinar to learn how Informatica’s Ultra Messaging technology can help realize up to 10x performance improvements over legacy messaging solutions while dramatically reducing costs and improving deployment flexibility.
Posted: 08 Dec 2010 | Premiered: Dec 8, 2010

Informatica

Join SafeNet Authentication Free Trial
sponsored by SafeNet Asia Ltd
TRIAL SOFTWARE: Experience low-maintenance and low-cost authorization controls by downloading your free 30-day trial of SafeNet Authentication Service, a cloud-based solution featuring token and self-service capabilities.
Posted: 10 Jan 2014 | Premiered: 10 Jan 2014

SafeNet Asia Ltd

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments
sponsored by Virtual Iron Software, Inc.
WEBCAST: This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
Posted: 10 Mar 2008 | Premiered: Mar 1, 2008

Virtual Iron Software, Inc.

Looking at Rational Build Forge Express Edition
sponsored by IBM Software Group
PODCAST: In this Webcast Sundeep Goel, Worldwide Channel Sales with IBM® Rational®, talks about the development need that Rational Build Forge® Express Edition is designed to address.
Posted: 14 Mar 2008 | Premiered: Nov 6, 2007

IBM Software Group

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Measuring Software Quality: Why Your Metrics Don't Make the Grade
sponsored by IBM
WEBCAST: What keeps your customers happy when it comes to software? Tune into this video to learn more about what you can do to improve your software  testing and quality assurance. It outlines the pros and cons of satisfied customers and what the means for your business. View this resource now to learn more about improving your software.
Posted: 23 Apr 2013 | Premiered: Apr 23, 2013

IBM

Micro Focus SilkPerformer
sponsored by Micro Focus
TRIAL SOFTWARE: IT Problem: SilkPerformer enables the rapid creation of performance tests that accurately simulate peak demand loads and isolate performance bottlenecks.
Posted: 08 Apr 2011 | Premiered: 08 Apr 2011

Micro Focus

Microsoft Dynamics NAV Trial
sponsored by Microsoft
TRIAL SOFTWARE: Learn how to automate and streamline financial, customer relationship and supply chain processes with Microsoft Dynamics NAV.
Posted: 10 Mar 2008 | Premiered: 10 Mar 2008

Microsoft

Modern Developer Tools for IBM i and Power Systems
sponsored by IBM
WEBCAST: Join us for a demonstration of the Tools and ALM Solutions for the IBM I and Power Systems. Learn how these tools apply to your IT environment and how to identify and use the right tools and modernization strategy.
Posted: 19 Aug 2010 | Premiered: May 13, 2010

IBM

Platform-as-a-Service for Private Clouds: WSO2 Stratos
sponsored by WSO2, Inc.
WEBCAST: Join WSO2’s award-winning CTO, Paul Fremantle, for this important Webinar. You’ll not only learn how to kick start your private cloud, but you’ll also deepen your understanding about the future of cloud computing across the industry. We look forward to hearing from you - and meeting with you on the Web!
Posted: 16 Jun 2010 | Premiered: Jul 6, 2010, 07:00 EDT (11:00 GMT)

WSO2, Inc.

Podcast: Optimizing your SAP environment while reducing costs
sponsored by IBM
PODCAST: This podcast provides strategies for SAP customers which can optimize their systems for increased functionality while still reducing costs. Listen now to hear about the concerns of today's SAP customers, the changing role of the CIO and low-cost strategies for optimizing SAP environments.
Posted: 15 Jul 2011 | Premiered: Jul 14, 2011

IBM

Podcast: Virtualization is here: Is your network ready?
sponsored by Citrix
PODCAST: In this podcast, learn about the emerging technologies driving the transition to App Delivery 2.0. Uncover how network virtualization can be applied to better optimize application delivery, provide increased flexibility and create an efficient network infrastructure with a mix of hardware and software solutions.
Posted: 16 Jul 2010 | Premiered: Jul 16, 2010

Citrix

PRTG Network Monitor
sponsored by Paessler AG
TRIAL SOFTWARE: Experience complete control over your network by downloading your free, 30-day trial of PRTG now.
Posted: 25 Jan 2012 | Premiered: 24 Jan 2012

Paessler AG

Rational Build Forge Demo Series
sponsored by IBM
SOFTWARE DEMO: Access IBM Rational Build Forge demos to see how it can be used to create a software assembly line to automate and accelerate software delivery. Learn how Rational Build Forge can help development teams automate repetitive tasks, uncover development bottlenecks, determine trends for specific projects and manage compliance mandates.
Posted: 04 Nov 2009 | Premiered: 15 Oct 2008

IBM
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