Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Churn

RSS Feed   
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: In a general context, churn is a synonym for agitation or turnover. The term derives from a dairy procedure that results in butter (one agitates cream in a wooden container; churn is the word for both the container and the process), but is often used to refer to something that is turning over, either literally or figuratively. In a business context, it generally refers to customer or employee turnover,  … 

Churn definition sponsored by SearchMobileComputing.com, powered by WhatIs.com an online computer dictionary
Churn Reports
1 - 25 of 1128 Matches Previous Page  |  Next Page
10 Rules For An Efficient Contact Center
sponsored by West IP Communications
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West IP Communications

10 Ways to Improve Your Employee Notification System
sponsored by OnSolve
WHITE PAPER: In this white paper, learn 10 key strategies for improving your notification system and alert response rates for the public as well as your employees.
Posted: 03 May 2018 | Published: 31 Dec 2017

OnSolve

3 of the Best Knowledge Management Examples
sponsored by Zendesk
RESOURCE: Most customers want to be able to help themselves. You could have the best self-service information available, but it's not very useful if your customers (or your employees) can't find it. In this resource, learn about 3 knowledge management examples to make your customers' lives easier, and reduce overall support costs by 25%.
Posted: 04 Sep 2018 | Published: 18 Jul 2017

Zendesk

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EGUIDE: There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
Posted: 28 Aug 2013 | Published: 28 Aug 2013

SearchCRM

4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center
sponsored by NICE inContact
RESEARCH CONTENT: Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.
Posted: 19 Nov 2018 | Published: 30 Nov 2017

NICE inContact

4 Strategies for Implementing a World-Class Customer Service Platform
sponsored by Zendesk
EBOOK: To make customers happy, every organization needs a world-class customer service solution, preferably one that's tailored to their specific business needs. Download this guide to uncover industry best practices that sidestep common pitfalls and explore the 4 must-have milestones for implementing a successful customer service platform.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Zendesk

4 Transformative Best Practices for Future-Ready Customer Service Experiences
sponsored by ServiceNow
ANALYST REPORT: In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.
Posted: 24 Jan 2019 | Published: 30 Nov 2018

ServiceNow

5 "Must Have" Strategies for Intelligent Process Automation
sponsored by Wipro
RESOURCE: The end-game of business process efficiency lies within harnessing AI, but that stage of process technology has only just begun. Click inside to learn the 5 enterprise aspects necessary for successfully harnessing intelligent process technology – and how to keep your enterprise braced for impact.
Posted: 22 Oct 2018 | Published: 22 Oct 2018

Wipro

5 Lessons Your Business Can Learn from Business Process Automation Leaders
sponsored by K2
RESOURCE: To improve your own company's strategy, discover 5 ways trailblazing organizations are approaching business process automation differently.
Posted: 12 Jan 2018 | Published: 31 Dec 2017

K2

5 Minutes with Propel: Integrated Customer Complaint Process
sponsored by PropelPLM
VIDEO: No company likes getting customer complaints, but in the medical devices industry, companies need to ensure they have an effective and auditable way for managing complaints. Download this video to uncover a modern way for handling customer complaints by integrating CRM, PLM, and QMS.
Posted: 18 Feb 2019 | Premiered: 30 Jun 2018

PropelPLM

5 Must-Haves for Compelling Customer Engagement
sponsored by Xpertdoc
EBOOK: How do you create compelling customer engagement? In this e-book, uncover 5 essential strategies for driving customer engagement with digital document creation and management. Download now to get started building your customer engagement strategy, and explore the benefits of a personalized approach.
Posted: 08 Feb 2019 | Published: 08 Feb 2019

Xpertdoc

5 Quick Wins for Salesforce-Driven Processes
sponsored by K2
VIDEO: Find out how you can connect multivendor environments comprised of platforms like Salesforce and Microsoft Office without having to write extensive code.
Posted: 05 Jan 2018 | Premiered: 02 Jan 2018

K2

5 Reasons to Look to Digital Process Automation
sponsored by K2
WHITE PAPER: Glance over five of the ways that digital process automation (DPA) can breathe new life into existing IT investments, encouraging higher performance and giving way to smarter automation opportunities – and not just in day-to-day tasks.
Posted: 06 Feb 2019 | Published: 06 Feb 2019

K2

 Achieving Measurable Gains by Automating Claims Processing
sponsored by Kofax, Inc.
WHITE PAPER: This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.
Posted: 01 Apr 2010 | Published: 31 Mar 2010

Kofax, Inc.

10 Steps to a More Social Contact Center
sponsored by Oracle Corporation
EGUIDE: This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.
Posted: 03 Feb 2016 | Published: 29 Jan 2016

Oracle Corporation

10 tips to integrate mobile and social marketing
sponsored by IBM
WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.
Posted: 18 Feb 2014 | Published: 30 Nov 2013

IBM

11 Habits for Highly Successful BPM Programs: Proven Steps for Getting Started with Process Improvement
sponsored by IBM
WHITE PAPER: Read this paper for an outline of the steps an organization needs to take to achieve enterprise-wide business process management success.
Posted: 15 Dec 2010 | Published: 15 Dec 2010

IBM

15 Steps (And More) to Improve the Customer Experience
sponsored by Zendesk
EGUIDE: Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage.
Posted: 03 May 2017 | Published: 28 Apr 2017

Zendesk

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM)
sponsored by MarketTools, Inc.
WHITE PAPER: What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.
Posted: 26 Jan 2011 | Published: 26 Jan 2011

MarketTools, Inc.

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
sponsored by Salesforce
WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
Posted: 08 Jul 2013 | Published: 13 May 2013

Salesforce

3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015

Salesforce.com

3 Reasons Why CEM Is the Place to Innovate
sponsored by OpenText
WEBCAST: The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.
Posted: 19 May 2014 | Premiered: May 19, 2014

OpenText

3 Smart Moves That Slash Intermodal Costs
sponsored by Quintiq
WHITE PAPER: Even with near limitless intermodal options, planners typically fall back on familiar routes and patterns – regardless of whether or not there's a better way to operate. Fortunately, this resource lays out three smart moves that slash intermodal costs while delivering real planning transparency.
Posted: 31 Mar 2014 | Published: 31 Mar 2014

Quintiq

4 Steps to Transforming Your Customer Relationships Using Mobile
sponsored by Appcelerator
WHITE PAPER: Mobility has fundamentally changed the business world, particularly customer relationships. It has not only changed consumer expectations, but also provides a chance to drastically improve the customer experience. Read on to learn 4 simple steps to improving your customer's experience with mobility.
Posted: 15 Aug 2012 | Published: 01 Aug 2012

Appcelerator

5 Best Practices for Telling Great Stories with Data
sponsored by Tableau Software
WHITE PAPER: Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
Posted: 20 Feb 2008 | Published: 01 Feb 2008

Tableau Software
1 - 25 of 1128 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement