CX in the financial sector: Your guide for improvement
When John Carpenter, a seasoned enterprise account executive at InflowCX, got involved in a challenging encounter with his long-standing credit union, he sought out a way he could better navigate a series of card lock incidents that occurred during his travels.
This webinar can provide you with more insight into the customer experience (CX) hurdles Carpenter found, as well as the flaws in the process and potential solutions.
Tune into the webinar to discover more and learn how you can enhance CX with self-service, streamlined authentication, and improved after-hours support.